Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Our VW was rear-ended at low speed. Boucher had the lowest price estimate for REPLACING parts, and they are in the town we live in, so we went with them. The "fix" looked great, but the service/body ma lowest price estimate for REPLACING parts, and they are in the town we live in, so we went with them. The "fix" looked great, but the service/body manager stated he did not have the receipts for the parts yet, and they would be in the mail to us. About 3 weeks later the exact areas which had impact on the rear bumper are peeling paint. Instead of using a replacement bumper cover as they quoted, they used a heat gun on the old one for straightening, and then painted it. Furthermore, we were looking at actually trading the car in for a new TDI. Their sales manager would literally NOT get out of his chair to give us the time of day to talk about trade-in value, or the TDI Jetta Wagon we were interested in sitting on their lot! The most bizzare "sales experience" we have ever seen-blow off the customers!? Rip off their insurance company with outright fraud? It is unfortunate that this attitude and culture at this dealership is supported by 15 other Boucher dealerships. We drove across town to the Rock Co. Honda dealership who REALLY wanted our business. More