I had purchased a car in December. the car got totaled out and I had to get another one.
August and Brian were very patient and compassionate. I am not a happy car shopper!!!
But I came back to the store because of the prior sales experience!

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This is the second vehicle we have purchased from Fletcher in about 6 months. Very pleased with the service and the oveo rall experience at this dealer. Was able to contact Ben and tell him what I was looking for and within a few minutes he had located a vehicle for us to come look at that we ended up purchasing. They were very friendly and helpful throughout the sale and the financing!!!

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First I want to say that I just stumbled upon this website and if I would have known about it I would have complained about Fletcher Ford earlier!

In 2012 I bought a 2011 Ford Fusion, trading in my 2007 Ford Fusion. I bought this vehicle off the back lot as it was just traded in, that was fine I understand completely why it wasn't cleaned and service before I looked at it. The next day I came back to test drive it and it was not done being cleaned so I had to wait (thus begins the day of waiting). When it was detailed I took it for a spin and decided it would suit my needs. Meanwhile my friend decided she wanted a 2011 Ford F150 that was on the lot. So together we bout approx. $55,000 worth of vehicles that day. Were we appreciated for our purchase? NO! Ford absolutely sold us JUNK that we are stuck with for 4 years!!

Since my car was purchased on a Saturday on Sunday I discovered they did not service the car before I recieved it. We were literally waiting all day from 10am to 8pm for just my purchase! I think they could have serviced it while we were waiting. So I was inconvienced by having to take it in and wait for it to get serviced but none the less I got it serviced.

I just sent off my first payment so I had the car approx one month and it broke down on the side of the road!!! Seriously??? My old car NEVER had ANY problems the 2 years I owned it. I had it towed in because it was still under warranty and one of the service people called me the next day and said that it was ready to pick up. I asked what was wrong with it and they said nothing. I said how is it nothing if it was inoperable when I had it towed in? He said that he didn't know but it didn't do anything with the mechanic when he drove it so they can't fix anything. My grandfather ended up calling Ford Motor Company who in turn call Fletcher and magically they found the problem and fixed it. Crazy huh?

Present day, I have been hearing this squeeling in my car and called in and talk to Mark and he said that there may or may not be a $50 diagnostic fee. If I forked out the money for a bumper to bumper warranty that I was assured would not have any pocket expense for me then why would I possibly have to pay a $50 fee? Because whatever is wrong with it may not be covered by the warranty. ITS BUMPER TO BUMPER!!!!! I understand that wear and tear will not be covered but pulleys? Yes they are covered I feel that they are just trying to milk more money out of me so I will drive it til I have to have it towed in again. Its bumper to bumper right? I will probably have to put in another call to Ford again to get them to get off their lazy tails and actually do their jobs!

Oh, and the 2011 Ford F150 that I mentioned earlier.....It squeeks everytime you hit a bump and doesn't sound like a 2011 more like a 1991. I will NEVER by from Fletcher again!!!! Every complaint that I put in about this was either ignored or I was lied to. Furthermore, I think that it is unprofessional for your sales staff and sales manager to be playing catch with a ball bouncing off of your vehicles in your showroom while trying to complete a deal. Fletcher Ford in my opinion are nothing more than liars and cons.

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He did a great job, was friendly and tried hard to get us a great deal I would so totally recommend him and this dealership

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I would have to say this was the BEST experience I have ever had in trying to get a new vehicle. Richard Cannon took time to answer all my questions and do some of the searching for me so that when I was ready to do some test driving it was not an all day thing. He was able to get me the financing I needed to be able to purchase my Mercury Mariner. From the time he drove to get me to driving off the lot was about 3 hours. I am just very pleased and would highly recommend Richard to any of my family and friends.

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My husband and I were looking to trade in our current vehicle for a newer model and immediately looked up Fletcher. We had bought our previous vehicle from them and were extremely pleased with their service. The process was smooth and easy. Jason was very friendly and good to answer all of our questions. Barry in financing was also excellent. We definitely recommend Fletcher to others!

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Jason was very helpful while we were looking for a car. We went to "browse" around, as my car was totalled the previous weekend. He was very professional and knowledgable in regards to each car we looked at. We had no intentions on buying a car that day, as we had not settled with the insurance, but Jason really worked hard at getting us a good deal. Thank you Jason for helping us get our new car!!! GREAT JOB!!!

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I was in the market for a new car and had quite a few choices I was thinking about. Corey was very patient and helped me look at all the cars I had in mind at the dealership. The last car he showed me was the one I own today, the Hyundai Genesis. I love this car, and greatly appreciate Corey's help.

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August sold me my first car, he was very helpful and professional, we're very pleased with the purchase. Highly recommended dealer and sales associate.

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David was very helpful and understanding; he answered all of our questions and made our experience positive.GREAT SALESMAN !!!! I will recommend to family and friends.

Thanks again for everything !!!!!

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