Read Reviews Frank Fletcher Joplin Superstore

Frank Fletcher Joplin Superstore

Frank Fletcher Joplin Superstore

3111 East 32nd Street
Joplin, Missouri 64804


Sales: (877) 820-2215
Service: (870) 932-2246
Parts: (870) 932-2246

Manufacturers: Chrysler, Hyundai, Mercedes-Benz, Ram, Jeep, Dodge

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.8
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.7

24-Month Rating

based on 118 reviews

4.8

4.8 out of 5

118 lifetime reviews

Frank Fletcher Joplin Superstore

Most Reviewed Employees

  • Jason BrownJason Brown
    Chrysler Dodge Jeep Sales Professional
    5 reviews
  • Ben CochranBen Cochran
    Chrysler Dodge Jeep Sales Professional
    4 reviews
  • Richard  CannonRichard Cannon
    Chrysler Dodge Jeep Sales Professional
    3 reviews
  • Dave OttDave Ott
    Internet Manager
    3 reviews
  • Paul ColyerPaul Colyer
    Chrysler Dodge Jeep Sales Professional
    3 reviews
  • Shane WerbergerShane Werberger
    General Manager
    3 reviews
  • Arnie ParkerArnie Parker
    Internet Manager
    2 reviews
  • Terry BrustTerry Brust
    Chrysler Dodge Jeep Sales Professional
    2 reviews
  • Mike  ByrneMike Byrne
    Chrysler Dodge Jeep Sales Professional
    1 review
  • Mark EschMark Esch
    Chrysler Dodge Jeep Sales Professional
    1 review
View All Employees

Cars For Sale by this Dealer

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Certified: Frank Fletcher Joplin Superstore

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Frank Fletcher Joplin Superstore has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Frank Fletcher Joplin Superstore

Fletcher Chrysler Jeep Dodge Ram strives to provide outstanding professional service in all areas of our auto dealership. We are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a Avenger, 200, Ram 1500, Compass or Journey, or other great model? We will do everything it takes to get you that model, equipped with the features you desire.

If you are in the market for a used car, truck or SUV in Joplin, look no further! We have a large and constantly evolving inventory of high quality used cars to serve the Joplin region. We are proud to have certified and pre-owned vehicles ready for you to test drive today.

We provide auto loans and leases in Joplin too. Our service and auto repair and auto parts and accessories departments can help get you back on the road quickly.

Please visit Fletcher Chrysler Jeep Dodge Ram at 3111 East 32nd Street in Joplin, MO, and let us show you all of the services we offer.

Our Location

Sales/Showroom

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 8:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 5:30 PM

Tuesday: 7:00 AM - 5:30 PM

Wednesday: 7:00 AM - 5:30 PM

Thursday: 7:00 AM - 5:30 PM

Friday: 7:00 AM - 5:30 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 5:30 PM

Tuesday: 7:00 AM - 5:30 PM

Wednesday: 7:00 AM - 5:30 PM

Thursday: 7:00 AM - 5:30 PM

Friday: 7:00 AM - 5:30 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Cable TV Instant Financing
Children's Play Room Parts Store
Customer Lounge Area Pet Friendly
Drive-In Service Rental Car Service Onsite
Free Coffee Shuttle Service
Free Drinks Vending Machines
Free Loaner Cars

copenhaver1
5/13/2013 5:05:43 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
August and Brian Taylor
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Frank Fletcher Joplin Superstore:

I had purchased a car in December. the car got totaled out and I had to get another one.
August and Brian were very patient and compassionate. I am not a happy car shopper!!!
But I came back to the store because of the prior sales experience!

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adsmith8604
4/28/2013 10:11:36 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ben CochranBen Cochran
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Fletcher Joplin Superstore:

This is the second vehicle we have purchased from Fletcher in about 6 months. Very pleased with the service and the oveo rall experience at this dealer. Was able to contact Ben and tell him what I was looking for and within a few minutes he had located a vehicle for us to come look at that we ended up purchasing. They were very friendly and helpful throughout the sale and the financing!!!

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sbrasier
1/29/2013 1:27:40 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Mr. Scibor
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Frank Fletcher Joplin Superstore:

First I want to say that I just stumbled upon this website and if I would have known about it I would have complained about Fletcher Ford earlier!

In 2012 I bought a 2011 Ford Fusion, trading in my 2007 Ford Fusion. I bought this vehicle off the back lot as it was just traded in, that was fine I understand completely why it wasn't cleaned and service before I looked at it. The next day I came back to test drive it and it was not done being cleaned so I had to wait (thus begins the day of waiting). When it was detailed I took it for a spin and decided it would suit my needs. Meanwhile my friend decided she wanted a 2011 Ford F150 that was on the lot. So together we bout approx. $55,000 worth of vehicles that day. Were we appreciated for our purchase? NO! Ford absolutely sold us JUNK that we are stuck with for 4 years!!

Since my car was purchased on a Saturday on Sunday I discovered they did not service the car before I recieved it. We were literally waiting all day from 10am to 8pm for just my purchase! I think they could have serviced it while we were waiting. So I was inconvienced by having to take it in and wait for it to get serviced but none the less I got it serviced.

I just sent off my first payment so I had the car approx one month and it broke down on the side of the road!!! Seriously??? My old car NEVER had ANY problems the 2 years I owned it. I had it towed in because it was still under warranty and one of the service people called me the next day and said that it was ready to pick up. I asked what was wrong with it and they said nothing. I said how is it nothing if it was inoperable when I had it towed in? He said that he didn't know but it didn't do anything with the mechanic when he drove it so they can't fix anything. My grandfather ended up calling Ford Motor Company who in turn call Fletcher and magically they found the problem and fixed it. Crazy huh?

Present day, I have been hearing this squeeling in my car and called in and talk to Mark and he said that there may or may not be a $50 diagnostic fee. If I forked out the money for a bumper to bumper warranty that I was assured would not have any pocket expense for me then why would I possibly have to pay a $50 fee? Because whatever is wrong with it may not be covered by the warranty. ITS BUMPER TO BUMPER!!!!! I understand that wear and tear will not be covered but pulleys? Yes they are covered I feel that they are just trying to milk more money out of me so I will drive it til I have to have it towed in again. Its bumper to bumper right? I will probably have to put in another call to Ford again to get them to get off their lazy tails and actually do their jobs!

Oh, and the 2011 Ford F150 that I mentioned earlier.....It squeeks everytime you hit a bump and doesn't sound like a 2011 more like a 1991. I will NEVER by from Fletcher again!!!! Every complaint that I put in about this was either ignored or I was lied to. Furthermore, I think that it is unprofessional for your sales staff and sales manager to be playing catch with a ball bouncing off of your vehicles in your showroom while trying to complete a deal. Fletcher Ford in my opinion are nothing more than liars and cons.

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Katymonsour
1/21/2013 7:45:16 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard  CannonRichard Cannon
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Fletcher Joplin Superstore:

He did a great job, was friendly and tried hard to get us a great deal I would so totally recommend him and this dealership

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Response From: Frank Fletcher Joplin Superstore
Added: 1/31/2013 11:21:21 AM

Great news, Thank you for sharing!
Kimberly - Fletche Auto Group

Twitter
margie.ashcraftodell
1/9/2013 10:14:17 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard  CannonRichard Cannon
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Fletcher Joplin Superstore:

I would have to say this was the BEST experience I have ever had in trying to get a new vehicle. Richard Cannon took time to answer all my questions and do some of the searching for me so that when I was ready to do some test driving it was not an all day thing. He was able to get me the financing I needed to be able to purchase my Mercury Mariner. From the time he drove to get me to driving off the lot was about 3 hours. I am just very pleased and would highly recommend Richard to any of my family and friends.

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Response From: Frank Fletcher Joplin Superstore
Added: 1/31/2013 11:20:50 AM

Thank you for your feedback and opportunity to earn your business!
Kimberly - Fletcher Auto Group

Twitter
mom2brad
12/3/2012 5:17:25 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason BrownJason Brown
Shane WerbergerShane Werberger
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Fletcher Joplin Superstore:

My husband and I were looking to trade in our current vehicle for a newer model and immediately looked up Fletcher. We had bought our previous vehicle from them and were extremely pleased with their service. The process was smooth and easy. Jason was very friendly and good to answer all of our questions. Barry in financing was also excellent. We definitely recommend Fletcher to others!

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Response From: Frank Fletcher Joplin Superstore
Added: 1/7/2013 9:54:37 AM

Jason and the Fletcher Team appreciate your business. Kimberly

Twitter
mrsawright1
11/28/2012 1:47:30 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason BrownJason Brown
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Fletcher Joplin Superstore:

Jason was very helpful while we were looking for a car. We went to "browse" around, as my car was totalled the previous weekend. He was very professional and knowledgable in regards to each car we looked at. We had no intentions on buying a car that day, as we had not settled with the insurance, but Jason really worked hard at getting us a good deal. Thank you Jason for helping us get our new car!!! GREAT JOB!!!

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Response From: Frank Fletcher Joplin Superstore
Added: 11/29/2012 3:17:21 PM

Thank you for sharing your experience.
Kimberly Favazzo Patrum

Twitter
dspriggs
11/14/2012 6:56:58 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Corey Adams
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Fletcher Joplin Superstore:

I was in the market for a new car and had quite a few choices I was thinking about. Corey was very patient and helped me look at all the cars I had in mind at the dealership. The last car he showed me was the one I own today, the Hyundai Genesis. I love this car, and greatly appreciate Corey's help.

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Response From: Frank Fletcher Joplin Superstore
Added: 11/29/2012 3:18:12 PM

Congratulations on the Hyundai Genesis.
Kimberly Favazzo Patrum
Flether Auto Group

Response From: Frank Fletcher Joplin Superstore
Added: 11/29/2012 3:18:12 PM

Congratulations on the Hyundai Genesis.
Kimberly Favazzo Patrum
Flether Auto Group

Response From: Frank Fletcher Joplin Superstore
Added: 11/29/2012 3:18:13 PM

Congratulations on the Hyundai Genesis.
Kimberly Favazzo Patrum
Flether Auto Group

Twitter
chrissy_sky
11/13/2012 7:03:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
August Baumgartner
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Fletcher Joplin Superstore:

August sold me my first car, he was very helpful and professional, we're very pleased with the purchase. Highly recommended dealer and sales associate.

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Response From: Frank Fletcher Joplin Superstore
Added: 11/29/2012 3:19:33 PM

Congratulations on your first car. Thank you for sharing your experience.
Kimberly Favazzo Patrum

Twitter
VanessaRoberts
11/12/2012 10:30:00 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David Murphy
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Fletcher Joplin Superstore:

David was very helpful and understanding; he answered all of our questions and made our experience positive.GREAT SALESMAN !!!! I will recommend to family and friends.

Thanks again for everything !!!!!

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Response From: Frank Fletcher Joplin Superstore
Added: 11/29/2012 3:19:47 PM

Vanessa
Thank you for sharing your experience.
Kimberly Favazzo Patrum

Twitter

Reviews 11-20 >>