Read Reviews Frank Kent

Frank Kent

Frank Kent

3800 Southwest Blvd. (Weatherford Traffic Circle)
Fort Worth, Texas 76116

(817) 763-5000

Frank Kent
Manufacturer: Cadillac

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  • Customer Service:

    4.9

  • Quality of Work:

    4.9

  • Friendliness:

    5.0

  • Overall Experience:

    4.9

  • Pricing:

    4.7

24-Month Rating

based on 60 reviews

4.9

4.9 out of 5

63 lifetime reviews

Frank Kent

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ktrampe
1/16/2013 2:19:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian Herrera

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Frank Kent:

I would recommend this dealership. Brian was very helpful with allowing us to test drive and SRX. He was not pushy in any way. We love our new car!

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CJnNM
1/3/2013 9:28:12 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian Herrera

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Frank Kent:

Worked with Brian from out of state based on the lack of competition in my state (only one dealer). Brian provided a competitive fixed price over the internet with all of the options I wanted and had the car in stock waiting for me to sign the paperwork. Once I arrived into town the total transaction time was about 3 hours including: test drive of the vehicle I was purchasing for my spouse and me, trade evaluation and negotiated trade in value and financing (they beat the rates from my credit union that I had already been pre-approved for). No pressure on the financing, maintenance contract, purchase price or other aspects of the transaction.

Overall, one of the smoothest transactions ever. In addition, their new location is a beautiful dealership with a very friendly and wonderful facilities (waiting room, wine tasting, etc). I only wish they were closer to me so that all of my service was at their facility versus the local one near me.

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HMM3
1/3/2013 6:03:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian Herrera

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Frank Kent:

Our last 3 vehicles were Lexus, BMW and Mercedes. I was concerned about buying a GM product because of a mass factory perception. Brian and Frank Kent sowed they could manage the luxury buyer through service levels they were accustomed to. The experience with FK was very positive.

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ChristineSlater
12/17/2012 9:15:09 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian herrera

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Frank Kent:

It was a very good and easy experience. Brian was very knowledgable and friendly. I am very happy with my purchase and will be purchasing again in the future.

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clhoote
10/30/2012 5:16:40 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian Herrera

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Frank Kent:

Brain guaranteed to beat another dealer's offer on both the price of the car and the financing. In addition, he said he could have the car ready for pick up on Friday versus Monday. Ok, I'm interested. He followed through on all accounts and now has a very happy customer!

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danpambrown
10/30/2012 11:22:46 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian Herrera

  • Customer Service:

    N/A

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Frank Kent:

Very professional car buying experience...we will definitely recommend Brian and Franl Kent Cadillac to all of our friends. Our new SRX is beautiful and we got excellent trade in for our 07 Escalade.

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Peggy Campbell
10/30/2012 10:45:23 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bryan Herrera

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Frank Kent:

Jimmy and i had a very nice experience buying our car at Frank/Kent it was the first day of business in there new location, while it made it a little harder for Bryan i would say it went very smooth for us! Bryan is a super nice guy and we appreciate everyone being so friendly. also the dealership is just beautiful.

Peggy Campbell

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mrsconstruction
10/9/2012 5:44:46 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Billy Engelhardt

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Frank Kent:

We couldn't find a Cadillac Escalade ESV , white diamond,cashmere interior, in the Premium package anywhere in Calif. We located the perfect match at Frank Kent Cadillac in Fortworth, Texas.Our salesman, Billy Engelhardt, went beyond the call of duty for us. Our Cadillac Escalade arrived on transport yesterday from Texas to California and the car was exactly what we had asked for. We highly recommend this dealership and our salesman, Billy.They're GREAT!!

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JDEANNAC
9/15/2012 1:08:16 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
BRIAN HERRERA
RON EVANS
DAN FINANCE

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Frank Kent:

I PURCHASED A NEW CAR AND ALSO THE WEEK BEFORE THAT I HAD MY PREVIOUS CADILAC
IN THE SERVICE DEPT. BOTH DEPARTMENTS WERE VERY PROFESSIONAL. I WOULD RECOMEND
TO ANYONE.

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Mrs. Green
9/14/2012 2:20:32 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian Herera

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Frank Kent:

Brian took very good care of me. The customer service I received was excellent. I will definitely recommend other potential customers to Frank Kent. I love my new car.

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