Frank Kent Cadillac

Yes! Everyone I encountered had a positive, welcoming attitude towards me. Especially Adrian Hernandez. He met me at my car door before I completely stopp Everyone I encountered had a positive, welcoming attitude towards me. Especially Adrian Hernandez. He met me at my car door before I completely stopped my car in the Bay Area. He was in close contact with me throughout the time it took to complete my car diagnoses and repairs. I have never, in any dealership, been given such courteous, timely service as I received at Frank Kent. Real people, real service! Thank you for such a wonderful experience! More

My service representative did an excellent job thru out the maintenance process and kept me well informed up to completion. Great experience! the maintenance process and kept me well informed up to completion. Great experience! More

Ms. Rochelle Barney was my service consultant. 👍🏽 Her presentation overwhelmed me in her providing Excellence in being courteous, her welcome was warm & inviting as well as her being groomed and most kno presentation overwhelmed me in her providing Excellence in being courteous, her welcome was warm & inviting as well as her being groomed and most knowledgeable about the service that is provided. This was my first visit to Frank Kent Cadillac service and I came in full of frustration....and Ms Barney gave me her undivided attention, made my stress level drop from a 10 to 0 ........,in no time flat. I would grade Ms R. Barney an excellent, top notch employee. Ms. Arthurlynn Garnett More

The work was done in a very timely manner. Service was excellent from towing to having my tire replaced. Service was excellent from towing to having my tire replaced. More

It was such a pleasure working with Vanessa. She was so patient and professional. They were able to fix a perplexing problem and get me back on the road. I would definitely recommend Frank Kent She was so patient and professional. They were able to fix a perplexing problem and get me back on the road. I would definitely recommend Frank Kent Cadillac. More

Your customer service was awesome and I would recommend my friends and family to visit your dealership my friends and family to visit your dealership More

Ron Evans listen to my situation and was prompt in scheduling the repair and completed the service ahead of time. Great service advisor. scheduling the repair and completed the service ahead of time. Great service advisor. More

Kyle went over and beyond his call of service during my visit. He even ensured I had transportation to and from work while my vehicle was serviced. They did an outstanding job with my interior and exterior visit. He even ensured I had transportation to and from work while my vehicle was serviced. They did an outstanding job with my interior and exterior detail and found the source of the smell that was inside... there's no telling what my toddler hid in the back seat, but the smell was horrendous! Thank you for making my vehicle look and smell as good as it was when it left the factory floor. More

Kyle was courteous and had my oil change and tires rotated in a timely manner. The service was good. rotated in a timely manner. The service was good. More

My service representative Vanessa was Outstanding! Very nice, knowledgeable and helpful. Her customer care was very helpful, which enabled me to feel confident that my services would be completed in a Very nice, knowledgeable and helpful. Her customer care was very helpful, which enabled me to feel confident that my services would be completed in an excellent manner. Thank You Vanessa! More