Franklin was recommended to me for a purchase of a "good used car", by my local mechanic. He said they were trust worthy, solid, and cared about their customers. I was leary as dealerships are many times a little higher in price. However, they worked with me, within my budget, gave me a fair trade-in value, a wonderful used Pontiac, and their sales staff went out of their way to make it all easy for me. The sales rep, Kate Powell, even went so far as to take a small accessary part off of my trade-in (which I was close to tears about getting rid of as we had gone almost 400,000 miles together) and with a bow attached gave me something physical to always remember my truck by. In other words they cared about me, even though I was not one of their customers who could afford a top of the line new vehicle from them, it did not matter to them what I bought, it mattered that I was their customer.
When I had a service issue, within 45 days of purchase of my vehicle. They did something remarkable for any business these days. They stood by their words, not their piece of paper. The service issue was not one that would have been covered by the warranty, but Lamar, during my purchase, told me he had gone through the car "with a fine tooth comb", and he promised me it was solid, reliable, and something I could count on. I took him at his word, and when this problem occured he did NOT say what most others would say, "well, it is a common part, there was no way of knowing, it is not covered, I am sorry but..." INSTEAD, he looked me in the eye and said "I'm sorry, don't worry, we will take care of you, I give you my word....."
Now, I assumed that this meant that they would give me a good discount for repairing the car, but instead Lamar stood by his words to me from the beginning, and made it right.
I know that they cannot do this for every issue or part, I do not expect this, but it was wonderful to have a group of people CARE about what they said to me, to back it up with deeds, to go out of their way to make the car right, and to make me happy and confident with the choice I made in purchasing from them. I know of few others, in any business, who would do what the Franklin team did. All my future vehicle purchases will be made from Franklin Chevrolet, and their wonderful, customer oriented team.
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