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Franklin Ford

Franklin, NC

3.6
30 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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4910 Sylva Rd

Franklin, NC

28734

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Showing 30 reviews

November 12, 2022

Went to trade my 2021 with another dealership. Found out they sold me a warranty that cost me $4,000! Instead of making payments on my car I was making payments on a xxxx warranty! So I was under More

by abbieherring222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Danny
October 11, 2022

We were going to buy a vehicle from here, completed all the paper work and on the day we were to purchase it Billy Beil sold it to another party. I advise anyone to go elsewhere. If this is how they treat More

by fred518
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Billy Beil
May 21, 2022

Not happy with how they handled a recall issue. Bought new and had back to dealership twice with no satisfaction then a recall and no parts for months. In repair with no back up for about 6 month More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of names
March 17, 2022

BUYER BEWARE! They will run your credit without giving the pricing on the vehicle you would like to purchase and tell you what your trade in value is. This bad bus More

by tazkidd892
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Bush
February 25, 2022

Went to buy/test drive new bronco. Nobody in the dealership knew anything about truck how to remove top move seats nothing .so when I notice the bronco had 8k miles on it and it was fi More

by Nocluneeded
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
store manager
January 07, 2022

Inquired about putting a deposit down for a vehicle. "Bob the manager" immediately called me chastising me that I was not going to buy the car fast enough. Because who puts down a nonrefundable deposit witho More

by Matt
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Bob Boyer
October 30, 2021

I was refused the loan so I didn't go to the dealer. I am kind of over being lied to about guaranteed approval for loans just to be let down More

by bozardsj1
Recommend Dealer
No
Employees Worked With
none
October 11, 2021

This Service Department is the best! Got immediate attention when we were in need. Friendly staff, smiling staff. Very impressed with them all. Would definitely recommend to anyone. More

by markhamchristy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All
September 24, 2021

I went into Franklin Ford because I had bought a new car from them in 2017. So I figured that they would at least try to work with me. My first tip-off was they are now known as F-150 Country. Nothing ag More

by aprice1947
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Used car manager or so he said.
August 31, 2021

Made a service appointment online, detailing issues with my pre-collision assist and adaptive cruise being unavailable/inoperative, as well as an open recall item, the appointment system notified me of. Whi More

by BaracW
Recommend Dealer
No
Employees Worked With
Patricia, Sheri