Fred Frederick Chrysler Dodge Jeep Ram, Easton

The service experience was excellent and and very easy. The service writer was very nice The service writer was very nice More

Staff was very helpful with answering questions and scheduling appt for service. Listened to time frame I had for appt scheduling appt for service. Listened to time frame I had for appt More

Quick installation and easy to schedule. Did an install for running boards on my Ram truck. Did an install for running boards on my Ram truck. More

The service on the truck was good but the next day we had new tires put on and waited 2 1/2 hours!!! There was no need for it to take that long and no one even checked on us or explained why it took so long! new tires put on and waited 2 1/2 hours!!! There was no need for it to take that long and no one even checked on us or explained why it took so long!! We will come back for service but never for tires again. Phil is always great at coming to talk to customers but he was not available this day. More

Great service dept and very helpful with the information that we needed. Would recommend to anyone. that we needed. Would recommend to anyone. More

The service experience was painless. A small glitch with updating software after a battery change out was resolved quickly so that I could be on my way. A small glitch with updating software after a battery change out was resolved quickly so that I could be on my way. More

Horrible. Had to ASK sales manager at front desk for help finding a used truck. He pointed to the used section and didn’t move from his seat. Went out by mysel Had to ASK sales manager at front desk for help finding a used truck. He pointed to the used section and didn’t move from his seat. Went out by myself for 20 minutes looking at new and used trucks and NOT ONE PERSON SAID A WORD TO ME. This is the second time in a row this has happened to me personally at this location. I went to Hertrich Ford and drove home in a $52,000 Ford F-250 the next day. They actually said hello to me, asked if I needed help and worked with me on my trade-in. Crap customer service, crap inventory. I would give negative stars if it were an option. Go elsewhere. More

The staff was very friendly and efficient. The work was done in a timely manner. The work was done in a timely manner. More

Service was excellent ! Staff was helpful and completed the job in a timely manner. I will definitely be back. Staff was helpful and completed the job in a timely manner. I will definitely be back. More

Professional, non-discriminatory, helpful, understanding, thorough. Staff was completely on board even though my car was older. thorough. Staff was completely on board even though my car was older. More