Freedom Chevrolet San Antonio

Disappointing experience at the service department. I dropped off my truck for an oil change and diagnosis on a 'shift to park' warning. After a day and a half without hearing back, I called to check o I dropped off my truck for an oil change and diagnosis on a 'shift to park' warning. After a day and a half without hearing back, I called to check on the status and was told the technician handling my vehicle was out for the day, which was why I hadn't been contacted. If I hadn't called, my truck would've sat there another day without any updates or progress. When I finally got an update, the message said "Transmission Control Replacement * PARTS ETA 4+ DAYS *" with no further explanation. When I arrived to discuss, I was told the issue was simply a worn-out shifter needing replacement - no additional details provided. To make matters worse, the oil change hadn't been done during the 48-hour period my truck was there. The lack of communication, incomplete work, and $196 charge was frustrating. Improvement is needed in their customer service and efficiency. More

Need better communication don’t let you know what’s going won’t return calls . But did get it going again was there 9 weeks they put a lot of parts in it will say they need to check there work the new engine won’t return calls . But did get it going again was there 9 weeks they put a lot of parts in it will say they need to check there work the new engine they put in was low on oil like no oil on the dipstick I had to put a quart in and that filled it up . It took awhile to get it back and getting a loaner car but they did get it done now let’s just see how long this one last. More

Freedom had the car for 3 days and no one called to explain the problem. Now we have to wait another week for part to arrive. explain the problem. Now we have to wait another week for part to arrive. More

Gabby is easy to work with and I trust her to make my visit a productive and fair visit. visit a productive and fair visit. More