Freedom Chevrolet San Antonio

*Dishonest/Unethical. I purchased a new Chevy Equinox on June 10, 2025 via the Costco Auto Program. After test driving the vehicle, which was an RS trim, I went into finan I purchased a new Chevy Equinox on June 10, 2025 via the Costco Auto Program. After test driving the vehicle, which was an RS trim, I went into financing to complete paperwork. Without my knowledge, the salesperson/dealership switched the vehicle and VIN on paperwork to a lower trim model (same color). I completed all the paperwork and got in the car and my wife immediately noticed it was not the same vehicle. I refused to take possession of the vehicle and it was switched back to the correct vehicle and all the paperwork had to be redone, wasting another hour of my time. If that wasn't already bad enough, the dealership took possession of my trade-in (also a Chevy) and didn't pay the loan for over 30 days, creating late notices from the bank. The bank was understanding and waived the fees, but the dealership blamed it on the 4th of July holiday (which was 3 weeks after the purchase). I've probably purchased 10 new cars over my life. Never have I ever experienced this level of dishonesty and unethical behavior. More

NEVER buy a care from here if it's used. I purchased TWO vehicles from them, a 2018 silverado and a 2019 tahoe on the same day. I took the silverado home and realized the screen wouldn't wor I purchased TWO vehicles from them, a 2018 silverado and a 2019 tahoe on the same day. I took the silverado home and realized the screen wouldn't work. I called them and they said "you bought it as is, if you want us to replace it'll be $700, we will pay half." I fixed it myself for $20 and a few hours of work. (Needed a new digitizer) THEN, the tahoe needed heads after only a few miles. $6600. The mechanic I brought it to said it's probably been going out for a while because of rough idling. When I mentioned the idiling when I bought it, they said it's because it has a V8, 6.2L engine. After replacing that, the entire engine blew. Cheapest I found to fix is 12k. 19k if I want a brand new engine. I just spent 12k to get out of the loan into something brand new and reliable. DO NOT TRUST THEIR MECHANICS to be honest or be thorough. I understand I bought it "as is" HOWEVER, I trust your word on having mechanics look at them before you sell them. This has put me in such a financial bind I will never recommend this particular dealership to any of my military coworkers. More

The service writer was dismissive toward my daughter during her first visit for an oil change. She had an appointment with a $49.95 coupon for up to 6 quarts, yet was told she would be charged $59.95 be during her first visit for an oil change. She had an appointment with a $49.95 coupon for up to 6 quarts, yet was told she would be charged $59.95 because her vehicle was “larger.” Her vehicle only requires 5 quarts, which is clearly within the coupon’s terms, and the coupon itself makes no mention of vehicle size. As a family that has consistently chosen Chevy, we trusted this location would treat her fairly. Instead, while I was on speakerphone, I heard the service writer become rude and dismissive, once realizing we were correct and directed my daughter to “go sit down” she needed to help other customers in a condescending manner and as if she was a child. To make matters worse, when she returned to pick up her vehicle, the price was still incorrect and the service writer wanted to push back instead of honoring the coupon as stated. This back a forth created unnecessary stress for a simple oil change. Our daughter even tried to give her the benefit of the doubt, saying maybe it was just too early in the day. She isn’t the type to speak up, even when she feels mistreated—but I am. This experience was unacceptable and does not reflect the level of service expected from a Chevy dealership. I hope management addresses this promptly to ensure customers—especially young drivers who are new to maintaining their vehicles—are treated with fairness and respect moving forward. Note: I don’t think the name on the appointment matches the service writer we were actually dealing with on the day of service, More

They did not greet me when I got there I waited in my truck for about 10 mins watching the service advisors talking outside before one of them approached me. Once I got inside I told them I spoke to Carl truck for about 10 mins watching the service advisors talking outside before one of them approached me. Once I got inside I told them I spoke to Carlos over the phone and the advisor said there was no Carlos at the dealership. I asked how long it will be fur an oil change and I was told about one hour and a half to two hours . I said I would wait for it , almost 4 hours later m truck was ready . The workers didn’t look happy being there , I would never have gone back but they keep sending me coupons so I only go there for oil changes . I’ve gone to many other dealerships and I would always get greeted by someone and everyone looked happy to be working . I told the advisor before leaving , I’m not sure if you are having a bad day but I hope it gets better . More

The absolute worse experience with the service department. My vehicle was there for 2 weeks for diagnostic and all they sent was I needed new tires. Linda did not return 1 I repeat 1 message from department. My vehicle was there for 2 weeks for diagnostic and all they sent was I needed new tires. Linda did not return 1 I repeat 1 message from all my voice mail messages. More

Freedom Chevrolet is a great dealership. I appreciate the knowledgeable mechanics like Jaime Gallegos and great customer service reps like Gaby who kept me informed about the services my ca I appreciate the knowledgeable mechanics like Jaime Gallegos and great customer service reps like Gaby who kept me informed about the services my card needed and informed me about the price. Great job guys:) More

Called to make an appointment for an oil change. He asked what time would I like to come in and I said can you do 430? He said that wasn’t a problem. He then asked if I would need a ride or if I wa He asked what time would I like to come in and I said can you do 430? He said that wasn’t a problem. He then asked if I would need a ride or if I was going to wait? I requested a ride (first time I’ve done that) in which he then told me they don’t offer the shuttle service anymore. Not sure why he asked if it’s not an option. I also told him I had a coupon for $30 oil change and he said just bring it in tomorrow when you come in for the service. When I checked in for my oil change at 4:20 I was again asked if I needed a ride or was going to wait. I told the lady I was told there’s no shuttle service anymore so I bought my work with me but if there’s an option I’d prefer a ride as it was inconvenient. She said there’s no shuttle service but they order an uber but then told me it’s not an option. I said I’d prefer a ride as I could go home and get dinner started. She acted like I needed a good reason to ask for a ride and repeated so you want a ride so you can go home and make dinner. I said yes. She said well you’re the last appt of the day and we close at 6 so we can’t give you a ride. Would you like to reschedule? I asked how long will the appointment take and she said an hour and a half. She said a lot of places stop making appointments after 2pm. I’m not sure how that’s relevant. That’s not this dealership I’m at and nobody mentioned an issue with making an appointment at 4:30 when I did. If there was an issue, I could have accommodated. I’m also not sure what the time of day has to do with a ride being available or not. If the appointment is an hour and a half, it’s an hour and a half whether before 2 PM or at 4:30 PM. I told her it’s my time they’re disregarding but that I’m not rescheduling, I’m already here. She was super rude about it. What I don’t understand is, why was I asked twice, both times when making the appointment, and when arriving, if I would like a ride or not if a ride is not available and then you’re going to argue with me about why it’s not available for me. Also, when I went to go check out, a different lady went to go give me the bill and I said I have a coupon. She then tells me well you’re supposed to present it when you first come in. I didn’t know that but have also used a coupon before without an issue. She seemed pretty frustrated that she had to then go and reapply it. It was a terrible situation all around with horrible service, and I only came in because I had a coupon for an oil change, but that type of service makes me not want to come back for anything when I actually do have an issue. I’ve come in for oil changes before with the coupons. I’ve never had an issue, but apparently this time was different. I’ve also supplied my own ride before and never took up the offer for that service, but clearly it’s not really an option. I had other things to do that evening and being able to go home, make dinner and not have to wait an hour and a half for an oil change that should really take 30 minutes would have been helpful. I also don’t understand why it takes so long for an oil change when you make an appointment. I can understand if I was a walk-in, but I had an appointment. I’m completely turned off from this dealership and the service. More

Over booked the 8am schedule for a simple oil and filter change. 2.15 hrs., ridiculous. Appreciate the other inspection point but on a 36k miles on a p/u just not needed. When told just a simple o/f change. change. 2.15 hrs., ridiculous. Appreciate the other inspection point but on a 36k miles on a p/u just not needed. When told just a simple o/f change. More

The service I received was excellent, timely, and as expected. Brisa was always kind, attentive, and helpful with any questions. I will recommend this place. expected. Brisa was always kind, attentive, and helpful with any questions. I will recommend this place. More

Excellent customer service and outstanding knowledge of Corvette cars. Impressive customer courtesy ride. I would recommend Freedom Chevrolet to owners of Chevrolet cars and truck to have their vehicles ma Corvette cars. Impressive customer courtesy ride. I would recommend Freedom Chevrolet to owners of Chevrolet cars and truck to have their vehicles maintain and service by this dealership More