Freedom Chrysler Dodge Jeep Ram North by Ed Morse - Service Center

We will not be back to have my new vehicle serviced by your department again. The staff was rude, refused to wash it although it was never properly cleaned when we bought it, and the service department re your department again. The staff was rude, refused to wash it although it was never properly cleaned when we bought it, and the service department refused to do a tire rotation. We were also given a free oil change by the salesman, and the service department scoffed and rolled their eyes at another “free oil change.” It was trashy and we will drive out of the way to a different dealership next time. More

I was actually thinking of trading the vehicle in that I was having recall work done to but with having made the girl mad about not wanting to pay 142. 00 to see why my check engine light was on I decided a was having recall work done to but with having made the girl mad about not wanting to pay 142. 00 to see why my check engine light was on I decided against it. Also they seemed really put out about giving me a ride home. And a simple sorry for taking up your time with the recall would have been nice. More

Awesome Everyone was courteous and very friendly best dealership in town will always be a customer of Freedom, love my Jeep and all of the people there at the Everyone was courteous and very friendly best dealership in town will always be a customer of Freedom, love my Jeep and all of the people there at the dealership! More

Micah , goes up and beyond he’s a great service advisor , and always takes care of me every time I’m in for service, whether it’s a simple oil change or tire rotation this gentlemen should be recognized resp and always takes care of me every time I’m in for service, whether it’s a simple oil change or tire rotation this gentlemen should be recognized respectfully More

Good dude. Easy to work with and on top of things. Great service department. If you’re needing help Samantha and Clay are the go to. service department. If you’re needing help Samantha and Clay are the go to. More

They just lost my business. I get up at 7am on a Saturday morning to be sure I am at the EXPRESS lane at 8 when they open and the doors not even open yet and I am told there is an hour and a half wait becau morning to be sure I am at the EXPRESS lane at 8 when they open and the doors not even open yet and I am told there is an hour and a half wait because there are 4 in front of me How is that when I was told before that they don’t take appointments on Saturday ? Went to jiffy lube and was out and done In 10 minutes More

Everything he said was the truth didn’t have to wait at dealership everything was ready for me definitely appreciate his honesty and integrity thank yo dealership everything was ready for me definitely appreciate his honesty and integrity thank yo More

Service Department will rip you off I took my Wrangler in for an oil change and inspection. Told them a tire light was on and the oil pan might be leaking. They called me a few hours l I took my Wrangler in for an oil change and inspection. Told them a tire light was on and the oil pan might be leaking. They called me a few hours later and told me the oil pan needing replacing and it needed a brake job. Price was very, very high. Told them I would come get it and do something else. They charged me $130.00 for doing nothing. Said it was for the service guy to figure out what was wrong. I told them what was wrong and didn't ask for brake work. Do not take your car here for service. Over priced and customer service is very poor. More

Roy Simmons in service is excellent! After having a horrible experience with the Chrysler corporation, Roy in Service went above and beyond to make my experience great. He had great comm After having a horrible experience with the Chrysler corporation, Roy in Service went above and beyond to make my experience great. He had great communication and everything was done in a timely manner. More

Brought my 2018 Jeep Compass sport in for 2nd time within 2 First time brought car to service dept. Because at last oil change the filter was properly screwed in,so car registered no oil on dip stick, started s First time brought car to service dept. Because at last oil change the filter was properly screwed in,so car registered no oil on dip stick, started smoking & would not start. Brought in to hoyte,Alex ? Young man,was very nice & willing to help also Roy.they got my car back & redid oil & filter. The next week check engine light came on would not start, after few minutes started.The next morning I brought it to house service dept. Talked with Samantha she stated that the earliest that my car could be checkedwould be next morning, states has nothing to do with previous problems. I asked for loaner car she stated that she had none & did not know when would have one. Said I could go to enterprise &Rent car for about $35 a day. I told her I did not have money for rental car & that the problem with my car was not my fault,I had no problem with my car until oil change wasn't performed correctly by them. I was told that employee that messed up on oil filter was fired that he had done bad work on several cars, Samantha states I know nothing about that but if what is wrong with my car isn't covered under warranty then I would have to pay $ 134 for putting it on machine. I again asked for loaner car was told did not have any, that someone from house would drive me home I was very upset by then & told her it would not work well because I have Drs. Appts next day she said she could not do anything about that. I went out to wait in my car, waited for approximately 20 to 30 mins. Alex came out & asked if I had been offered ride home I said yes but that would not help me the next day, I told him about Samantha & I not getting anything resolved, he states he will go talk with manager to see what could be done if anything. Samantha came out to my car approximately 15 to 20 min. Later saying they have proposal for me if I'm willing to accept it.she said they had loaner car that was promised to someone else, that her manager would call them to see if they would pick it up at a later time if I agreed, she said to make this clear you will be responsible for payment of $134 if problem not covered under warranty,I stated it better be covered I have only made 5 payments on car & had no problems with the car until botched oil change, she states the loaner car will have 3/4 tank of gas in car it needs to have that much in it when brought back to her, no smoking no animals,there isn't any damage & there should be none when bring it back, & when I call you you need to bring back asap, she treated me with a total lack of respect & that I was someone she could just talk down to.I told her I would go somewhere else next time that they had no loyalty to their customers after they bought the car. It has now been 1 1/2 weeks I have called several times I have only got one return phone call back from her & that was 01/04/2018 she stated had to order powertrain module tried to ask what happened, she states she will give me a call when has tracking info. I asked her again for different loaner car because was a 1500 dodge ram king cab, I am 5' 1" with back surgery 2 months ago, & also it uses lot of gas I'M a widow & can't afford as much gas as it takes,she states has no loaner cars except another pick up like I all ready have I am an educated 57 yr.old woman do not appreciate being treated with total lack of respect & dignity, I feel like I had the right to know what was & is going on with my car when it might be ready, & her attempting to treat me like I know nothing, she made me feel that I or my car was of no importance to her & that when they decided to get to it they would everyone else in the service dept.has been very nice & at least acted like they wanted to help. She says part won't be in till at least 9th of jan. More