Freeman Honda

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Freeman Honda:
We were looking for a 2008 Honda Odyssey. I worked through the internet sales department via email becauase having been through the typical "game" at a dealership, I thought maybe the "no haggle" process could actually be true. Worked out an email agreement with the guy for price and financing at 0 for 60 which they said they would do(assuming our credit qualified--we are in the top 90% for credit--Super Prime Plus so should not have been an issue). Tried to have everything worked out beforehand so we could just go down and make the purchse. Forty five minute drive down there with wife (who has no patience for dealer bs). Met with internet manager, picked out the car (they had about five of the same one), test drove it, had our old car checked out for trade in (this was the one unknown--if they didn't give me what I wanted $3k I would have just wrote a check and sold privately), the key to us was having price and financing worked out beoforehand. Sat down with interent manager and brought out the financing vs. lease sheet. I asked what that was for as we already had everything worked out. Then came back estimating payment to be 600 a month--wrong! They try to get you to focus on payment and don't lay out specific terms. I said we already have worked all this out. The internet sales guy waffled and went back to the finance guy. He came back and said that the way they can do 0 for 60 was to buy down the rate (IOW take the difference from somewhere else: price or trade). I said "no--that's not what we agreed to" and we started toget up and leave. He said let me go tell the finance guy--he then came out to do his spin bs. He tried to get me to focus on the amount of payment per month I showed him the email trail where we laid out the terms and said I want that. He said if he got the payment to $400 per month w/out regard to financing would that work--I said yes as long as its a sale (not a lease) I dont' care where you take the difference from--$400 a month works out to $24,000 which was the amount we wanted to finance. He came back with $450 for five years--$3k more than we agreed to so we left. Same old sales spin bs--not honest with details from online quote. Avoid.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Freeman Honda:
Salesman tried to tell me that it was against the law for us to talk any numbers without him checking my credit first. He's a liar.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Freeman Honda:
I had an excellent car buying experience. My salesman was Efrem Robinson, and he may be young, but he was very friendly, and not a hard pressure salesman. I got the car I wanted at the price and I wanted, after careful research I discovered that the price was already under market value, but they still wanted to make me happy. Everyone from the time I stepped out of my vehicle, to the finance manager, and then on to the sales manager, I was very well pleased with the friendliness of all of the staff, and the excellent customer service that was portrayed there. Will do business with again in the near future!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Freeman Honda:
Had an agreed-upon price for trade and for the new truck, APR and credit was all approved. Demoed the truck for 2 days to make sure it was what we wanted. When we got back they bailed out at the last second and tried to force us to pay more money. Completely unprofessional. I couldn't be more displeased with the way this transaction went.

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