They are attentive, prompt, and always consult with you courteously. Great service. I am, however, unhappy with the quality of the low profile tires. This is not the first time I have had to buy a new, very expensive tire because the tire developed a bulge on the sidewall. Such expensive tires SHOULD have some kind of warranty. Service people told me that bulging occurs too often. Also, HondaCare needs to have hours more in line with Honda service centers.