I had been a customer of this Honda dealership for all my repair work since 2005 but I won't go back. Several experiences in the last 2 years that are very poor, and in my opinion dishonest. Most recently I brought my car in for an oil change because they sent me a coupon for $26.95 with the note slightly higher for synthetic oil. As my hybrid uses synthetic oil, I asked about the slightly higher price, but never got a response that was legit...like quoting an accurate price. $60 is slightly higher...uh that's more than double the price! Not slightly higher. I spoke with the service manager about it who said, oh well there's a discount of $6, so we owe you $6...which I've never seen, but regardless, a $6 discount off $60 isn't slightly higher than $26.95.
The inspection they do showed that I needed "immediate" repair on features not on my car. They also claimed I need an overall on my transmission cause it leaks. Really, why am I not seeing anything drip from it on my driveway or other regular parking spaces? But the service manager wanted me to bring my car down so he could show me the leak...what after spraying some tranny fluid on the underside of the transmission? I detest thinking that way, yet after the double talk I heard form the service agent and then this service manager, I don't trust them.
On a prior visit for repair, they attempted to charge me over $500 to fix a problem with the passenger side front seat belt. Just about threatening me that they wouldn't allow me to drive my car without this work being completed. Really? They backed off and did it under warranty after I pointed out that they needed to go check their records as they had worked on the front passenger seat belt issues twice already.
Further, when I emailed the service manager about the lack of recall work done to my airbag...no response. Now I go online to find out that there have been 3 different recalls on my airbag/car one of which dates back TWO YEARS and they haven't done squat about when I've brought my car in for service..
I don't know what happened to this dealership, but they didn't treat me this way when I first started going there...I believed I was getting good service for a dealership price.. Now it seems they will attempt to get you to spend as much money as possible on repairs that may not actually need to be performed.
If you still need to frequent a Honda dealership, I' would suggest getting second repair quote from another Honda dealer...not associated with Freeman Honda.