Freeman Toyota Scion

Freeman Toyota Scion
2875 Corby Avenue
Santa Rosa, California 95407

Sales: (800) 225-3055
Service: (707) 535-2202
Parts: (707) 535-2250

Manufacturers: Toyota, Scion

Most Reviewed Employees
Andrew Woodruff Andrew Woodruff
Vehicle Technology Specialist
Brad Angell Brad Angell
Service Advisor
Casey Jones Casey Jones
Service Advisor
Ed Borgna Ed Borgna
Sales
Greg Gustafson Greg Gustafson
Collision Manager
James Henry James Henry
Service Advisor
Jim Ferguson Jim Ferguson
Sales
John Coffaney John Coffaney
Sales
Kyle Rochette Kyle Rochette
Service Advisor
Susan Geasland Susan Geasland
Collision Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Computer Lounge
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free WiFi
Hourly Rentals Available
Instant Financing
New Car Owners Event
On-Site Collision Center
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 7:00 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 10:00 AM - 6:00 PM


Service

Monday: 7:30 AM - 6:30 PM

Tuesday: 7:30 AM - 6:30 PM

Wednesday: 7:30 AM - 6:30 PM

Thursday: 7:30 AM - 6:30 PM

Friday: 7:30 AM - 6:30 PM

Saturday: 7:30 AM - 6:30 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:30 PM

Tuesday: 7:30 AM - 6:30 PM

Wednesday: 7:30 AM - 6:30 PM

Thursday: 7:30 AM - 6:30 PM

Friday: 7:30 AM - 6:30 PM

Saturday: 7:30 AM - 6:30 PM

Sunday: Closed

Twenty-Four Month Rating: 4.5/5
20 Reviews
Freeman Toyota Scion

Overall Score: 4.5 Star Rating4.5



About Freeman Toyota Scion
Certified: Freeman Toyota Scion
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Freeman Toyota Scion has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Freeman Toyota Scion
Toyota dealer since 1963, Freeman Toyota is located in the heart of the wine country, Santa Rosa, California and we are proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to make your experience with Freeman Toyota a good one – for the life of your vehicle. Whether you need to purchase, finance, or service a New or Pre-Owned Toyota, you have come to the right place.
We are located just 55 miles north of San Francisco on Hwy 101. Head north through San Rafael and Novato, past Petaluma and Rohnert Park/Cotati and you will find us. While you are here, you might want to visit some of our nearby cities like Sebamore
stopol, Healdsburg, Graton, Forestville, or you could spend a day on the beach at the Russian River. You could even do some wine tasting at one of the many quaint wineries dotting our picturesque countryside. And you can do all of this in your New or Pre-Owned Freeman Toyota. less


The Scotsman
10/21/2011 5:48:15 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Casey Jones, Kyle Rochette

My Review of Freeman Toyota Scion:
Touch bases with customers if they are waiting for over several hours for repair work to be done. Let them know the status of that work now and then. The customer shouldn't have to inquire as to the status of ther work being done.

Unfortunately, nowadays work being done in a dealership is somewhat expensive as is parts.

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searanchvoice
8/25/2011 11:48:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Ferguson, Andrew Woodruff

My Review of Freeman Toyota Scion:
I have driven only Mercedes for 20 years. This dealership was just as good... friendly, helpful and very professional. I am so pleased with the amount of time and effort put into my purchase and my follow-up visit. I felt like they really cared if my questions were answered and if I was happy with the result. Jim took care of our purchase, waiting late for us on Father's Day. Andrew, I think took most of his day helping me understand our new Prius and all of the electronics..never making me feel rushed. Great dealership!

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bsovel
8/12/2011 2:30:53 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Gustafson

My Review of Freeman Toyota Scion:
We were treated as valued clients during estimate, work and post work needs. Honest, quality and on schedule. Facilitated interaction with the insurance company.

Unfortunately, my wife and I have needed Greg's and Freeman Collision Center's service a few times this year.

Each time I found myself working with a professional and knowledgeable staff. I was treated as a valued client during estimate, work and post work needs. Honest, quality and on schedule.

The lead estimator, and now shop manager, Greg Gustafson, gave me the direction and choices I needed. He facilitated interaction with the insurance company. He arranged for my rental car, even getting me an extension when I needed it.

Most of all, both my wife and I are very satisfied with the work that was done.

There is one added bonus that I did not expect. Once you are a valued client, you seem to be able to keep that status. A couple of times little questions and needs came up. Greg and Freeman Collision took care of these things immediately and with a minimum of fuss.

Thank you Freeman Collision Center.

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kfbutler
8/11/2011 10:50:09 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Coffaney, Andrew Woodruff

My Review of Freeman Toyota Scion:
Dealer willing to meet a lower price from another dealer. Dealer willing to structure a trade with another dealer as the specific color we desired was extremely low in inventory levels throughout California.

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lschreck
7/30/2011 5:59:57 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: James Henry

My Review of Freeman Toyota Scion:
I originally leased a Toyota Camery and was so happy with it that at the end of the lease I purchased a Camery. I really appreciated how this dealership welcomed me. They invited me to a new owner orientation and explained the inner workings of my car. They taught me why and when to handle maintenance issues. For the last six years they have treated my car as if it was their own. They treat me like an honored guest. I appreciate their professional, curteous service, clean shop, and fair prices. In the past I took my cars to independent repair shops, and although satisfied with the work, they never had the cars history. I like spending a Saturday morning at Freeman Toyota in Santa Rosa - knowing that my car is well cared for and I am safe on the road.

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karen Palmiotti
7/21/2011 6:56:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Susan Geasland

My Review of Freeman Toyota Scion:
Most people send complaint letters we wanted to let you know how terrific Susan Gleasland was to us. We brought in a Lexus to have body work done. We thought the price that Susan gave us was great-- We loved her attitude-- her professionalism-- and her attention to detail. We loved the job that Freeman did so we are bringing in our Honda on Monday. Please know that if it were not for Susan we would not have gotten either car done. I think that she saved us money and got the job done to perfection. Give her a raise! karen & mike Palmiott

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smile0112
7/16/2011 5:15:59 PM

Overall Score: 3 Star Rating   2.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: I don't remember

My Review of Freeman Toyota Scion:
I took my vehicle in for the 60,000 mile oil change. I requested that the tire pressure light be turned off. The oil change took five hours!!! After I paid a little over $200.00 for the mechanics to basically look at my vehicle, I was told my money could not be refunded. As I drove away the tire pressure light came back on!!! I returned to the dealership, and they took my vehicle back in, and "fixed" it. If my vehicle is a Toyota and I'm at the Toyota dealership then my vehicle should be maintained and fixed appropriately. The employee I voiced my complaints to was courteous. He promised me that my next oil change will be free, as I was ripped off. Needless to say, the next day the tire pressure light was on AGAIN. I'm now wondering if the mechanics are incompetent.

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kennetharogers
5/20/2011 1:59:31 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: 2

My Review of Freeman Toyota Scion:
We have dealt with Freeman Toyota for about 10 years, have purchased 1 used and 3 new cars from them, and have them do all of our service. Their service has always been first rate- never a problem. Consistantly they are friendly, have the car ready when promised, explain everything that was done, and I consider their prices to be as reasonable as any I've ever dealt with. All of my questions are answered completely, and I've never met anyone in the dealership that wasn't very friendly. For major service they always provide a free loaner. As a bonus, their waiting room is comfortable, and their free coffee is good. I consistantly recommend them to all of my friends.

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bean@mcn.org
5/11/2011 11:54:56 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Brad Angell

My Review of Freeman Toyota Scion:
i have always gotten the best service at freeman toyota. the people are very friendly and helpful. it couldn't be a better experience. i would recommend freeman to any of my friends and in fact one bought their prius there after we bought our camry hybrid.

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kenlittle77
5/10/2011 2:31:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Repair Center

My Review of Freeman Toyota Scion:
I have been to Freeman Toyota several times to keep up with the maintenance on my 2006 Toyota Highlander and also to have other repairs done. (I recently just had a water pump replaced). The service has been very friendly, professional, and they have always finished in a timely manner. The waiting room is always clean and very convenient, and I would highly recommend them to anyone interested in purchasing a car (my Toyota has been the most reliable car I have ever owned) or having maintenance or repairs done (which keeps your car reliable). Thanks Freeman!

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Reviews 11-20 >>