Freeway Toyota of Gilroy - Service Center

Original service advisor charged me for services that were not completed. Called service department and complained: on the following day, the service department balanced my tires and checked to ensure t were not completed. Called service department and complained: on the following day, the service department balanced my tires and checked to ensure that all services charged were completed properly. Was issued a $25 gift card by second service advisor as a courtesy, for the inconvenience. More

I bought my Toyota from you folks and haven’t taken it anywhere since I purchased it in 2016 anywhere since I purchased it in 2016 More

I did not have to make an appointment - you somehow made it on a time/day I could do it so-I drove down, My rep (Deep) told me how long it would take (1 hr), the car was done in 1 hr - everything good, and it on a time/day I could do it so-I drove down, My rep (Deep) told me how long it would take (1 hr), the car was done in 1 hr - everything good, and Car Care paid for it. What's not to like? More

Service team were great with communication and explanation of cost and we got the service we requested.. explanation of cost and we got the service we requested.. More

Got me in and out in an hour or less. Accommodated my special needs on request. Cheerful helpful people. Best ever dealership experience I’ve had. Accommodated my special needs on request. Cheerful helpful people. Best ever dealership experience I’ve had. More

Jesse got me in without appt. Fast friendly upfront of what was needed or recommended. Kept me informed during maintenance.. Fast friendly upfront of what was needed or recommended. Kept me informed during maintenance.. More

Efficient service. HelpfulI service techs. Checkup was speedy. super rarely give five stars. Hope this helps. HelpfulI service techs. Checkup was speedy. super rarely give five stars. Hope this helps. More

Always have taken my vehicle for oil changes. Great service and customer service. 1st time for the video sent me me. That's a plus Great service and customer service. 1st time for the video sent me me. That's a plus More

Excellent service. Service rep, Julian Carabajal. was very professional, helpful and very knowledgeable. I am happy with Toyota Gilroy service. Service rep, Julian Carabajal. was very professional, helpful and very knowledgeable. I am happy with Toyota Gilroy service. More

We appreciate the honesty and great work at this dealership. Excellent customer service by Jesse. Service staff at front check in was awesome. dealership. Excellent customer service by Jesse. Service staff at front check in was awesome. More