Fresno Chrysler Dodge Jeep Ram - Service Center

Very disappointed in how my concern was handled. Absolutely no communication whatsoever about my concerns. I was in customer service for 38 years and I would have been answering to the owner how th Absolutely no communication whatsoever about my concerns. I was in customer service for 38 years and I would have been answering to the owner how the service let down the customer which is me. More

Jorge was fantastic! I didn’t have a schedule appointment he got me in fairly quickly and then I got a ride home by the driver there and then the driver came and picked m I didn’t have a schedule appointment he got me in fairly quickly and then I got a ride home by the driver there and then the driver came and picked me up, Jorge called and told me my truck was ready. Everything was great. More

Staff is very kind and always helpful. They get things done in a timely matter. They get things done in a timely matter. More

My appointment was 8 am checked in with randy finish at 8::40 nice work 8::40 nice work More

Randy Giese always takes good care of us and communicates everything we need to know. everything we need to know. More

The dealership is always efficient and all the staff is very friendly and always ready to help very friendly and always ready to help More

Not sure why I need to leave a comment when the previous question asked for my star rating. I rated a 5 star and it should speak for itself. question asked for my star rating. I rated a 5 star and it should speak for itself. More

Randy Giese always does an outstanding job with his Customer Service Experience being one of the longest employees with Fresno Dodge. My only complaint with my last service on the 2024 Dodge Dart was t Customer Service Experience being one of the longest employees with Fresno Dodge. My only complaint with my last service on the 2024 Dodge Dart was the time it took 2 weeks to get corporate approval for replacement of parts because of the lifetime warranty that I have on the vehicle via MaxCare. Randy explained that at time, they were swamped with approving service and perhaps I should've gotten a rental vehicle for that time duration of 2 weeks. In summary, I'll continue bring my vehicles into Fresno Dodge for service because of Randy's professionalism. More

1. Scheduled appointment days in advance for June 26th, 7:30AM for an overheating issue. I finally telephoned at 4 pm about the status and was told late that the van had to be kept overnight because they 7:30AM for an overheating issue. I finally telephoned at 4 pm about the status and was told late that the van had to be kept overnight because they were too busy. I would have liked a “follow up” sooner in the day. 2. The $450 diagnostic fee shows up as an estimate on the paperwork they hand you before work is done. This fee is extremely high and doesn’t apply to the radiator replacement. More

I always enjoy having my trucks oil changed here. Service is great and my grandkids enjoy sitting and waiting for the service to be finished. They like the movies. Service is great and my grandkids enjoy sitting and waiting for the service to be finished. They like the movies. More