Let me tell you about my experience with Dodge Fresno, specifically the Blackstone location. We have a 2007 Dodge caliber that wasn't running so I had it towed to the shop the week before Thanksgiving and December 2016, through the weeks the service advisor that I was talking to Jason, seems so warm so nice so helpful, They were not sure what was going on with my car at that time it was a mystery diagnosis and he told me that the technician was sure that it was a problem with the computer, the internal portion of the car. At first my bill was only going to be about $1750 because they had got the car running but it wasn't running correctly. Then, They suggested that I get a new "tipm" which was going to run me about $800 for the part alone. He suggested that this is what my car would need so I took his advice because he just told me that no matter what they were going to get this car fixed for me. Come to find out the cars not responding at all and even though the car is not responding to the parts that they put in they still want to charge me for the parts and labor. Now I understand about the labor but they're trying to charge $2400 for parts that were put in a vehicle of the vehicle did not respond to. The worst part was that last night we were called in and literally some greasy leather jacket wearing person that did not look professional at all proceeded to lead us down the shady path by advising that we give the car back to the bank it'll only hurt our credit a little bit blah blah. Let me repeat that, a sales professional from Dodge Chrysler tried to tell their customer to give the car back to our bank because the car was so "xxxxxx". This is the most horrible advice I've ever heard, who tells someone to basically have their car repossessed so that way they can get shoved into another loan through their car dealership? Pathetic. Jason, Manny, and the rest of Dodge Chrysler on Blackstone are as crooked as thieves get. If you take your car into the shop and it has a mystery diagnosis make sure that you don't let the technician lead you on and make you believe that your car is going to be fixed when they're only intention is to get these parts that aren't responding to the car in the car, to get your money. They are not going to get the last laugh, this is all a learning experience the first of many reviews on all sites they advertise, even their Facebook. I will also be speaking with a news anchor(who is a personal friend of mine) to get the story out. I will make sure that I send my reviews to the people that are higher up, so they know exactly what their service advisors and sales people are doing to people that trust them wholeheartedly to fix an issue. I understand certain things can't be fixed , however we should be refunded for the parts and only have to pay labor. Beware this disgusting, company that holds no honor towards their customers.