Friendly Chevrolet of Fridley

Reason for Visit: Service

I recommend this dealer: No

My Review of Friendly Chevrolet of Fridley:
I have had my 1997 Chevy Venture in their shop 29 times. 16 during original warranty, 10 on extended warranty and 3 since the warranty ran out. I had it in 3 times for faulty wiring in the tail lights. I finally fixed it myself after it failed again after the warranty was up. They replaced the windshield & did not replace the wiper motor cover or plug the radio antena back in. They worked on my transmission 3 times before finally giving up & replacing it. It took 4 attempts for them to fix a whistling noise in my heater vents. The heater fan would shut off after a coulpe minutes if run on high. It appeared fixed after 3 attempts. It lasted until the warranty ran out and now it is doing it again. The window in the sliding door was worked on 3 times for a rattle. They finally replaced the window assembly. It still did it so I gave up. I have had to pay for a new water pump. The intake manifold gasket had to be replaced because it was leaking. After they replaced it, I had a bunch of oil in by coolant. They had to flush the system to clean it out & wash out the overflow tank. When I got it back, the tank was laying in it's spot, but was not fastened down at all. It was just flopping around. The power steering hoses were both replaced for leaking. They recalled it for a rack pinion problem. They said mine was OK & did not need to be replaced. It could be repaired. When I got it back the steering wheel was aligned about 45 degrees to the right when driving straight. They had to redo that. A year later the rack went bad & I could not turn the wheel. I almost had an accident. They told me it had nothing to do with the recall & I had to pay for a new rack. I saw a web-site that had 179 complaints for the same type of problem, but GM seems to think it is not a problem. I paid to have the rack replaced. 20 months & 29,000 miles later while doing a brake job on it I noticed the rack boot on the right side was totally shredded. When I checked the left one I saw it was not attached to the rack. Upon closer examination I found that the rack was broke where the boot clamps on. There is nothing left to clamp to. I took it to Friendly Chevrolet in Fridley, MN and had Gene Lynch look at it. He said they have never seen one break before without being in an accident. I have never had an accident with it. I told him it was defective & should be covered. They refused to replace it, because the 1 year warranty was up. I feel it should have been replaced free the first time with all the problems they had. Now I feel they should at least replace it this time due to it being a defective part. He said the boots had been replaced when they did the rack 2 years ago too. They were rotted & the right one was shredded. There is no way they could be new.

Was this review helpful to you? Yes | No