Friendly Dodge Chrysler Jeep RAM

BUYER BEWARE (Lengthy, but worth the read as consumers should be made aware of their business practices): Yesterday I received an email message in reply to an ad I have on Craigslist from a man who ide should be made aware of their business practices): Yesterday I received an email message in reply to an ad I have on Craigslist from a man who identified himself as "Abraham." My ad was for a 2009 Nissan Rogue, 67,000 miles, asking $12,500. In his message "Abraham" asked me to call him regarding my Nissan for sale on Craigslist. I called the number given and asked for "Abe" and was connected with a salesperson identifying himself as that person. He proceeded to tell me that he had seen my ad, that he had a customer that wanted my car, and if I brought the car to the dealership "he would write me a check on the spot." I asked when would be a good time and was told by "Abe" that Wednesday morning at 10:00am he would have the customer at the dealership to see the car and we could make the sale. It's important to note too, that at this time I mentioned my skepticism to “Abe” that this sounded like some sort of sales scam. I also informed him that I lived and hour away, had to make arrangements for a ride home, and that I wanted to know if this was a serious offer. I was assured by "Abe" that all was legitimate. This morning, I drove my Nissan and a friend drove his car, to Friendly Dodge both having taken half a day off of work. Upon arriving at Friendly Dodge, I was informed that "Abraham" was not at the dealership, and after some questioning on my part, found out that there is in fact no "Abraham." "Abraham" is just some sort of "code name" that is used in order to determine where customers are coming from. No one was able to even tell me who I had spoken to the previous day and that “Abe”, the person I had spoken with, must be away in training. This is after making an appointment, arranging a ride home and taking time off from work, that there was no customer waiting that had an interest in my car and no "Abraham." At this time, I was assured that another sales person could take care of me. To make this story somewhat shorter than the time I actually spent in the waiting room (while someone looked at my Nissan), I was offered approximately $9,200 for my vehicle that was advertised for $12,500. When I began to express my displeasure with this situation, I as actually told “well, we agreed to cut you a check and that’s what we are doing.” This is an unacceptable practice. If someone is going to negotiate a price on a vehicle, it is done BEFORE a request to a customer to go out of his/her way to deliver a car. An offer to purchase the car and then later offering a significantly lower price is not how business is done. If I offered to purchase a vehicle from a website, asked that it be delivered it to my house, and say "I will cut you a check on the spot," I'm fairly certain that they would expect the advertised amount. You DO NOT tell customers you will purchase their vehicle (responding to an advertised price) and then low-ball them after they take the time and effort to bring the vehicle to the dealership. There was NO mention of any negotiation or offers – even after it was expressed that this sounded shady to begin with. This is an underhanded, scheming, conniving way of doing business and I will NEVER recommend Friendly Dodge to anyone. The Better Business Bureau has been contacted as well. I have seen my fair share of scams, but this one takes the cake. More

I started my purchase in early may 2013, my sales girl was holly. We went back and forth for about a month before we got close to making a deal. I had bought a 2010 dodge ram 1500 from her before and was was holly. We went back and forth for about a month before we got close to making a deal. I had bought a 2010 dodge ram 1500 from her before and was looking to trade it in. Ford offered my 1000.00 more than friendly dodge did and about 4500.00 more in incentives. But I stuck with my dodge, after driving 1.5 hrs to the dealership and sitting down with the finance manager, I was told that I needed more documents for the incentives I was to receive. Now do you think it would have been a good idea to let me know this before I drove 1.5hrs to get my new truck. On top of it all they didn't even know the in ands out about the incentives so I lose over 644.00 doing this deal. I called the owner of this dealership and we all had a conference call and he used foul language with me on the phone. I have called Dodge and filed a complaint#23524968 and I am calling the better business bureau and the state attorney office not only do they lack the skills of communication their integrity about lying to us in the financial office. I vow to tell everyone about this experience, I have never seen a dealership this badly ran before in my life. More

Beware "Friendly" Dodge is anything but... Beware "Friendly" Dodge is anything but... My wife and I visited Friendly Dodge in Penn Yan as we were passing through on the way to Geneva. We ha Beware "Friendly" Dodge is anything but... My wife and I visited Friendly Dodge in Penn Yan as we were passing through on the way to Geneva. We had heard all the hyped up radio commercials for them and thought we would give them a shot. We were in the market for a quality used vehicle. We had a good idea of what we wanted to spend (total cost of the vehicle plus tax tags etc.). We browsed the limited selection of used vehicles and saw a couple for which we were interested in finding out the prices. None of the vehicles had prices marked on an invoice in the window nor on the windshield (this was my first inclining that something was wrong). Upon asking about the prices for the 2 vehicles in question the response given by the salesman was: "umm I'm not sure we just got those in on trade today. I will have to check with the boss." I thought it funny that cars on the lot offered for sale did not have prices known to the salesman. He then strongly encouraged us to take the obviously more expensive and newer vehicle for a test drive. I refused until I knew the price. The salesman came back with the typical: "What kind of monthly payment are you looking for?" I was not happy and once again stated: I would only like to know what the sticker/invoice price is for the vehicle so I didn't waste anymore of my time or that of the salesman. He began stalling and said "umm I need to ask the boss we just got this car in today. There are certain steps we have to go through for a car sale." We then inquired about how much they would give us for a vehicle we had for trade in. He took our keys and said "well I will have the boss look at it and appraise it for you. Lets take this car you like out for a test drive while the boss does the appraisal for you. You know the boss would be happy if we just take it our for a spin." We reluctantly went for a test drive not knowing how much they were asking for the car. The car was a very nice 2006 Dodge Charger R/T which booked for in the neighborhood of $19,000 per NADA which I found out according to the app on my iphone and not from the salesman. I did not want to pay that much for a 6yr old vehicle. At this point the salesman and the sales manager were still not telling me how much they were asking for the vehicle. I finally got fed up with the stalling techniques they were using and bluntly showed the salesman what I had found out according to the NADA app on my phone and asked: "Is the price somewhere in the neighborhood of this figure?" He got visibly shaken and said "Oh I don't mind if you did your homework. I think its great that you did your homework." Then he went back to the sales manager to show him what I had found. He came right back out and said: "The boss is gonna draw up some figures for the charger and your trade and we can go from there." After 20 more minutes we had a sheet in front of us with almost the exact price I had shown him from NADA and about $3000 less for the trade than I told him I wanted. At this point after wasting an hour of our time we said no thanks and proceded towards the door. But we were still missing the keys for our vehicle which were in the hands of the sales manager. As the sales manager reluctantly gave us back our keys he continued to try and talk us into buying the charger by continually giving us a higher figure for our trade. We thanked them for their time, headed for the door our keys in hand not looking back. I will never darken the doorstep of this dealership again. They cannot be trusted. More

Was trying to get a vehicle and had a trade a trade in, first they didnt want to give even fair trade value on car when we had maintinance records since we had it. Then tries to sell a car worth more than first they didnt want to give even fair trade value on car when we had maintinance records since we had it. Then tries to sell a car worth more than its worth. Salesman says they just clean their trade in cars then sell them as reconditioned cars. What a croc of bs More

i bought a 2010 dodge journey in January. Freindly sold this car to me 29000 and the kelly blue book value is 20,000. They told me i am getting a 5 year loan and they gave me a 7 yr loan. They told me i wa this car to me 29000 and the kelly blue book value is 20,000. They told me i am getting a 5 year loan and they gave me a 7 yr loan. They told me i was paying 25000 for the car and i ended up paying 27,000 after a trade in and a 1500 down payment. They told me the mpg is mid 20 and we are getting 18 mpg.I got a 7.9 apr on my loan and I have excellent credit. i had just wrecked my car and we had to have a vehicle that day. I was being to trustworthy. Friendly was misleading,dishonest towards me and my wife More