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Front Royal Ford - Service Center

Front Royal, VA

4.5
498 Reviews

498 Reviews of Front Royal Ford - Service Center

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August 14, 2025

Always enjoy our experience at Front Royal Ford. Their team, both in Sales, Service, and Parts, is solution-oriented and professional. More

by sowens4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Funk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hamza Saeed
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2025

Very friendly and professional was patient with us when we were trying to decide which vehicle we would like to purchase very knowledgeable More

by Cheryl
Recommend Dealer
Yes
Employees Worked With
Patricia Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt "The Beard" McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christyn Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2025

I recently took my Ford F-150 in for service at Front Royal Ford. As always, I was in and out quickly, I needed some additional parts and was given the information to be able to select the parts that I More

by Dennis P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2025

Everyone I have interacted with at the Service department has been friendly and helpful. I took my car in to get looked at first thing in the morning and were able to fix the issue right away. More

by schamberlain52397
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2025

Very happy with the end result for the repair that fix my engine light issue. More

by rpbflooring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2025

Service Advisors were very friendly and helpful. Service was performed in a very reasonable time and I’m satisfied. More

by tomjohnson
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2025

There was only one service advisor staffed and apparently it was his 4th day working there. I actually felt bad for the guy. It took almost 2 hours to get a regular oil change done as he was doing everything More

by gaelic.traditions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
New guy
August 02, 2025

Great experience! !! Laurel was awesome explaining everything. I will definitely be back for future services. More

by UNCPUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2025

They were slow to respond, I needed to call them for any updates, and when I called I had to go through multiple people and a call back before getting an update. More

by jclarkeIV2003
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Orndorff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurel O'Connor
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

The purchase process was easy. I hadn't purchased a new vehicle in 20 years. The sales rep was very informative and helpful. The vehicle I ended up buying was on the lot and ready More

by jcappelli0
Recommend Dealer
Yes
Employees Worked With
Patricia Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Ortiz
1
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