Paul Redford met with us to originally look at a Jeep but we found a great car instead. He took around the lots and showed us several other vehicles he thought we might like instead. We found a new Chrysler 200 that we really liked. He and the finance team took really great care of us and got us an awesome deal on the car. Thank you Paul and Frontier for helping us with purchase.

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A hood clamp popped off while being passed by an 18 wheeler on highway while making a trip across Texas. Frontier Dodge evaluated ny situation, had the clamps in stock, advised me of the approx. cost and time to repair. Less than an hour later new clamps had been installed, Jeep was ready to go and best of all Frontier Dodge was able to do the work under warranty. :)

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Bought our Charger SXT Blacktop in 11/12. Cisco Reyna treated us very well, explaining all about the cars features and performance. No games, was honest with answering our questions. He also gave me a loaner (a new Chrysler 200) to use while our car had the windows re-tented to fix some scratches on it. Great service! Also, had to take my car back to service department to check out a noise coming from the front of the engine. Found it was the water pump, not some story of just being a belt or it makes that noise during break in. So far so good!

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Very bad experience with this dealership and more specifically with Cisco. Frontier is one of the Dealerships that will lie to you and tell you anything they can. There are better dealerships out there that will lie "less" to you. Here is what happened my dad and I are both looking for new trucks me for a new Jeep my dad for a used truck. I found a Jeep I liked at frontier and had my dad go take a look at it and get my trade in appraised since I was at work and he was going around town looking for a truck. Cisco is who I had been talking to about the Jeep I found so he is the one my dad talked to. When he got there he asked cisco if he had any trucks that met his needs Cisco said they did but it was at a sister store but they could have it there in an hour and a half to 2 hours. while they are waiting they take a look at my truck that I am trading in and my dad shows cisco the offer that another dealership had made me on my truck and he tells my dad that they can do at least that or beat it. Next after about 2 hours my dad goes back to the dealership to check out the truck and it has not arrived yet, that 2 hours turned into 6 hours and then it never showed up. And when it did show up it was not even what my dad was looking at and cisco still wanted him to make the 2 hour drive back to town so he could try to find him something else. Then on mine I take off work early to go make the deal on the jeep I wanted since Cisco would not tell me anything over the phone and when I get there not only would they not match the offer the other dealership gave me they offered me 4 thousand dollers left and were charging more for the Jeep. And the other dealership was one of the sister stores. Bottom line if you do buy something from fronteir at least make sure that you do not buy from Cisco.

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I was in the market for a new vehicle and was thinking about the Dodge Journey. So I first went to visit them. We got there about 20 minutes before they closed and no one was willing to even unlock a door for me to look inside the car. Also they have aboutg 15 Journey's on their website but only 3 on the lot (all were the high end and most expensive ones). I found out that they may be at a "sister" dealership.

So after this bad experience I decided to try and deal with an online sales person as I did not have time to go back to the dealership and that experience was even worse. I was dealing with Tyrone who did not use professional language or good grammar...he talked to me like I was one of his buddies. This aside when I sent my original e-mail I asked 4 questions about the vehicles I was looking at. 10 e-mails later still only 2 of those questions were answered.

So my next goal was to get a different sales person. So I contacted the General Manager at the store and copied all the e-mails between the online rep and myself and included my issues with that rep. I requested that the original rep no longer contact me and that I get a new one. Well a week later I get yet another e-mail from the person I requested to no longer work with. But he is not following up to answer my still unanswered questions (3 weeks later) he wants to know if I am still interested? Not even sure what I should be interested in since he never even made the effort to tell me where the car I was looking at was or make and appt. to come to the dealership. I obviously ended up taking my business elswhere. I do love my new Xterra Though!

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I was treated awesome by both Paul Radford doing the sales of my trade in for my new vehicle and by Daniel Tovar with the financing department. I will recommend this dealership and both of these employees to other customers in the future.

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this was the least painful car shopping experience we have had,excellent sales personel,friendly staff, all service cooridinated so that wait time minimal. appreciate that our grandchilden were able to use waiting area while we did our shopping and paper work.

thanks, Jim & Frances Horton

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I was very pleased with my overall experience with Paul on my sale of my vehicle. He was very professional and friendly and I will highly recommend Paul to my friends to purchase a vehicle from him as their salesperson.

Adam Locke

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Paul goes to great links to give his customers the absolutely best service. He will continue to be my consultant when I need automotive help.

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I RESEARCHED DODGE 1500 RAM PRODUCTS ON OFFICIAL RAM WEBSITE AND LISTED THE MINIMUM CRITERIA I WANTED. WHEN MY WIFE AND I VISITED THE DEALERSHIP, SALES REP., PAUL RADFORD MET US IN THE LOT. I SHOWED HIM OUR LIST AND HE EXPLAINED HE DIDN'T HAVE THAT EXACT VEHICLE BUT COULD FIND SOMETHING CLOSE. HE SHOWED US ONE WITH QUITE A FEW UPGRADES WELL WITHIN OUR PRICE RANGE. HE SUGGESTED WE TEST DRIVE THE VEHICLE WHILE HE APPRAISED OUR 2004 DODGE DAKOTA QUAD CAB SLT. WHEN WE RETURNED, PAUL HAD SOME HARD NUMBERS FOR US AND AFTER REVIEWING THEM, WE WERE WELL PLEASED WITH TRADE IN, INCENTIVE DISCOUNTS AND PAYMENTS. PAUL TOOK US OVER TO MEET WITH THE FINANCIAL MANAGER, DANIEL TOVAR, AND WE TOOK CARE OF ALL THE PAPERWORK. IN THE MEANTIME, PAUL HAD THE VEHICLE READIED FOR PRESENTATION WITH A FULL TANK OF GAS. PAUL WENT OVER ALL WARRANTY AND PERTINENT OPERATION INSTRUCTIONS. THE OVERALL EXPERIENCE WE HAD WITH FRONTIER DEALERSHIP IN LUBBOCK, TEXAS WAS WONDERFUL. THE WHOLE STAFF WE DEALT WITH WERE VERY FRIENDLY, CURTIOUS, PROFESSIONAL AND THOUROUGH. I WILL DEFINITELY RECOMEND THIS DEALERSHIP AND SALESPERSON TO ALL FRIENDS AND FAMILY.

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