Becker Buick GMC - Service Center

VERY HELPFUL, FRIENDLY, TIMELY AND EFFICIENT SERVICE AND APPRECIATE ATTENTION TO OUR NEEDS AND CONCERNS APPRECIATE ATTENTION TO OUR NEEDS AND CONCERNS More

Told me my truck would be ready mid day next day and without notice kept for another day. without notice kept for another day. More

I received prompt service and wait time was exactly what they said it would be. they said it would be. More

Truck was diagnosed with a knock sensor problem on a Monday. Took truck in the next day (first thing in the morning) as I had a 7:30 appt to get it fixed. By 2:30 that day they had just started diagno Monday. Took truck in the next day (first thing in the morning) as I had a 7:30 appt to get it fixed. By 2:30 that day they had just started diagnosis what they already knew was the problem. By 4:30 that day they realized they didn't have the part to fix it. They kept the truck overnight and I didn't get it back until 12:30 on Wednesday. I am not a mechanic but think this took way too much time seeing as all they needed to do was figure out which of the 2 knock sensors needed to be replaced. That shouldn't be an all day diagnosis. I tried getting a loaner vehicle but they don't offer that. More

They do a good job. It used to be better. Shuttles do not run well and they typically cannot handle more than a basic service without additional appointments. Quality It used to be better. Shuttles do not run well and they typically cannot handle more than a basic service without additional appointments. Quality folks but it would be great if they had more capacity to be able to check warranty issues and address minor checks. It creates a burden for people to have to make more trips than normal to the dealership for work because of the capacity and scheduling capability. I like the people but if you need more flexibility and assistance maybe consider an alternate vendor More

Service staff were friendly and thorough. They were quick to remedy a situation that came up and their shop is clean and efficient. Would recommend. They went to bat with my warranty compan They were quick to remedy a situation that came up and their shop is clean and efficient. Would recommend. They went to bat with my warranty company and fought for my repair to be covered. More

Service department found that the necessary repair was under warranty and there was no cost to me. I had to leave the car overnight and my service tech was very prompt in contacting me after I left a mess under warranty and there was no cost to me. I had to leave the car overnight and my service tech was very prompt in contacting me after I left a message. More

Always a great experience. Staff is very friendly and helpful, and service is top notch. I would highly recommend! Staff is very friendly and helpful, and service is top notch. I would highly recommend! More

Staff has/was welcoming making it easy to checkin and out for this past and previous appointments. out for this past and previous appointments. More

All aspects of service were friendly, efficient, professional and competent. I would definitely recommend Becker to others. professional and competent. I would definitely recommend Becker to others. More