Galles Chevrolet

Galles Chevrolet responded

Thank you for your review. You shopped online from Colorado which means you did your research and found out that our vehicle had the lowest price online and the lowest mileage of any other 2021 Honda CRV Hybrid anywhere in the West at $31,188.00 plus tax and license. The problem was not the fact that we are unethical or even the worst place to buy a car. The problem is that you made us a ridiculous offer $7,000.00 lower than our advertised price and in that offer you made you wanted to include Colorado sales taxes and registration. Nobody will sell you the same vehicle at your ridiculous offer, not even at our advertised price plus tax and license. As for the GPS tracking device, it is a system that we have installed on all of our vehicles in inventory as a theft deterrent which will be removed from any vehicle that a buyer wishes to not pay for it at the time of sale. Good luck in your search for the vehicle that will meet your needs and price requirements.

Galles Chevrolet responded

Dear dreamernm, Thank you for your review. Your review is not very accurate, and we would like to address some facts that you have missed from our conversation with you and your mother, the owner of the vehicle. In your conversation with the General Manager, you admitted in front of your mother that you were involved in an accident and because of it you could not drive the vehicle to the dealership to get the items taken care of by the dealership. The General Manager stated to you that he would gladly take care of any mechanical issues with the vehicle either with the service contract your mother purchased or as a customer goodwill act even though your mother purchased the vehicle in 2022. You and your mother agreed that you were going to get the damage repaired from the accident that you were involved in and then you were going to bring the vehicle in to the dealership. At no time did the dealership staff or the General Manager refuse to assist your mother with anything on the vehicle after you repaired the vehicle. The only thing that the General Manager stated to you that you did not like was the fact that he could not speak with you about anything related to the vehicle because you are not the owner. The General Manager did speak with your mother on the phone at which time she agreed to take care of the vehicle’s repairs related to the damage due to you being involved in an accident and after it was repaired, she was going to get the vehicle to us. We will still honor what the General Manager said. Get the vehicle’s damage repaired due to the accident, then get the vehicle to the dealership and the dealership will take care of the non-accident issues. Thank you.

dreamernm responded

It seems as if the dealership is under the Impresion that the car was involved in an accident and that's why it hindered the car in operable. Let me clarify all of mechanical issues came about while using the car. The accident only caused a cosmetic issue on the back rear passenger door and has nothing to do with the cars mechanical issues. I don't know why you're saying that the cars mechanical issues was due to that accident which it was not. Also, my mother gave you verbal loss authorization to speak on her behalf. Why do you keep saying that I'm not authorized??? My mother gives me full consent to speak on her behalf which was communicated to you on that phone call. You seem to be doing all this running around and dodging the truth to the point of ridiculous. So I just have to clarify your misconception about the cars mechanical issues. The accident cause only cosmetic issues. It was running after the accident till mechanical failure caused it to be inoperable. This leads me to believe the mechanical problems were caused by something else prior to my cars purchase. There are ways to keep a cars issues off the record to make it seem like it was accident free. You carfax on this vehicle could be considered fraudulent and the previous owner could validate it's authenticity.

Galles Chevrolet responded

Michelle, thanks! We always strive to provide top quality customer service to every customer. We are pleased to hear that you enjoyed your experience here at Galles Chevrolet. Your satisfaction is important to us. Thank you again for the great review!

Galles Chevrolet responded

Hello, Ruthie. Congratulations on your new vehicle! We are glad to hear we delivered such an amazing experience. If there’s anything further, we can do for you please don’t hesitate to reach out. Thank you. We hope you have a great day.