Galpin Ford

I’ve been working with Sam for over 10 years, and there’s truly no one better when it comes to buying a car. He’s honest, dependable and always goes above and beyond to make sure his customers get the best d truly no one better when it comes to buying a car. He’s honest, dependable and always goes above and beyond to make sure his customers get the best deal possible. He genuinely cares about his customers and works tirelessly to make things happen. With Sam, I always know I’m in good hands, his dedication, integrity, and commitment to great service are the reasons I keep coming back time after time. More

Excelente servicio, muy Buena atencion, es la segunda vez que hago negocio con el, muy buen vendedor que hago negocio con el, muy buen vendedor More

Sam was great! I came in to possibly trade my Challenger and got a truck and left with my new F250 LARIAT! Glad I got to deal with him, definitely recommending all I came in to possibly trade my Challenger and got a truck and left with my new F250 LARIAT! Glad I got to deal with him, definitely recommending all of my family and friends to him, he gave me an amazing deal! More

I want to start by saying this: my 2025 Ford Mustang Mach-E is the best car I’ve ever owned. I absolutely love it — the performance, the technology, the design — Ford truly built something special. T Mach-E is the best car I’ve ever owned. I absolutely love it — the performance, the technology, the design — Ford truly built something special. To be fair, Galpin Ford did go above and beyond to get me approved for financing with challenging credit. That effort alone earned them one star. But unfortunately, the rest of the experience left me feeling completely misled and disrespected. I originally put a deposit on a specific Mach-E that had a glass roof — that was the one I wanted and thought I was getting. I even texted my salesperson the exact vehicle to confirm, and he confirmed it. After I went home, I later found out the dealership did the paperwork for a completely different car — one without the glass roof. No one told me about the change, and when I returned, they had forgotten I even placed a deposit, saying, “I hope the car is still here.” When I asked about the glass roof, I was told it was $4,000 more and that I couldn’t borrow additional funds. The salesperson’s response was, “I can’t give you everything you want.” Later, a manager even said, “You got denied for the color you wanted.” The tone throughout was condescending and rude, which just made the situation worse. They also refused to transfer the car in the color I wanted from another Ford dealership literally five miles away, even though that would have completely solved the problem. I can live without the glass roof, but it would have been the chef’s kiss — exactly the one I wanted and thought I was getting. The whole process made me feel like the rug had been pulled out from underneath me. Then, after signing, I discovered several optional add-ons had been included without my knowledge or consent, including a Sealant Package ($795), a Theft Recovery Device ($695), and WearCare ($1,050) — totaling $2,540. My co-signer and I were present for the entire process, and none of these were explained or authorized. When I noticed my monthly payment was higher than expected, the finance manager told me about WearCare. I decided to keep it afterward, but it was never disclosed before signing. When I asked about removing the sealant, my salesperson said it “can’t be removed” because it’s “applied to all our vehicles.” I’m pretty sure that’s not legal, but I’m not a lawyer. Between being switched into a different car, being talked down to, being denied a simple transfer, and discovering thousands in undisclosed add-ons, I walked away feeling completely taken advantage of. I still love my Mach-E — it’s an incredible car and I’d recommend it to anyone — but my experience with this dealership was deeply disappointing. If you shop here, get everything in writing, confirm the exact VIN before signing, and review every line of your lease carefully during the signing process. Don’t let excitement or pressure rush you — make sure every number and add-on truly matches what you agreed to. More