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Ganley Westside Imports

25580 Lorain Road, North Olmsted, Ohio 44070
Sales: (440) 734-2000

Makes: Hyundai|Service Center|Subaru|Volkswagen
 
Excellent
98% Recommend

Overall Rating 4.9

235 Lifetime Reviews

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Ganley Westside Imports
235 Lifetime Reviews
Ganley Westside Imports Info
Hours
Amenities
About Ganley Westside Imports

Here at Ganley Westside Imports, it's not all about buying a car. We want to make sure the car is perfect for YOU! This means, our sales team will take the time to get to know you and your driving preferences and habits. The aforementioned statement holds true whether you purchase a new new Hyundai, Subaru or Volkswagen or lease one. It doesn't matter if you're with us for 3 years or 30, Ganley Westside Imports wants to make sure you are happy with your decision. We also pay special attention to our used car consumers, who visit customers from Cleveland, Parma and Akron, due to our comprehensive selection of "like-new" used cars. Ganley Westside Imports also has auto financing for you in the form of car loans and leases. We also have a Hyundai, Subaru and Volkswagen service center that can meet all of your routine service and repair needs. Are you the type that wants to perform the repair on your own? Ganley Westside enjoys handy drivers. Come browse our Hyundai, Subaru and Volkswagen parts inventory and let us help find you the part you need to complete the job. Ready to learn more about Ganley Westside Imports? Contact us online or via phone, or better yet, come visit us in person at 25600 Lorain Road North Olmsted, Ohio.

About This Dealer | Hours of Operation | Amenities

About Ganley Westside Imports Learn More

Here at Ganley Westside Imports, it's not all about buying a car. We want to make sure the car is perfect for YOU! This means, our sales team will take the time to get to know you and your driving preferences and habits. The aforementioned statement holds true whether you purchase a new new Hyundai, Subaru or Volkswagen or lease one. It doesn't matter if you're with us for 3 years or 30, Ganley Westside Imports wants to make sure you are happy with your decision. We also pay special attention to our used car consumers, who visit customers from Cleveland, Parma and Akron, due to our comprehensive selection of "like-new" used cars. Ganley Westside Imports also has auto financing for you in the form of car loans and leases. We also have a Hyundai, Subaru and Volkswagen service center that can meet all of your routine service and repair needs. Are you the type that wants to perform the repair on your own? Ganley Westside enjoys handy drivers. Come browse our Hyundai, Subaru and Volkswagen parts inventory and let us help find you the part you need to complete the job. Ready to learn more about Ganley Westside Imports? Contact us online or via phone, or better yet, come visit us in person at 25600 Lorain Road North Olmsted, Ohio.

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 AM - 6:00 PM

Saturday 9:00 AM - 6:00 PM

Sunday Closed

Service

Monday 7:30 AM - 8:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 9:00 AM - 3:00 PM

Sunday Closed

Parts

Monday 8:00 AM - 6:00 PM

Tuesday 8:00 AM - 6:00 PM

Wednesday 8:00 AM - 6:00 PM

Thursday 8:00 AM - 6:00 PM

Friday 8:00 AM - 6:00 PM

Saturday 9:00 AM - 3:00 PM

Sunday Closed

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Pet Friendly
  • Quick Lube
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
235 Dealership Reviews
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Reason For Visit
Sales (New)

"Salesman was great; Poor management and long wait in finance"

Our salesman was great. We scheduled an appointment to return a lease for another vehicle. We had a deal done in a little over an hour. Then....the wait began. We waited from 2:30PM until 6PM before we were seen in finance to finalize the transaction. Absolutely ridiculous. The excuse we were given was that they received a new shipment of cars that had to be check in. Who cares? Take care of the customer first. Once we signed the papers, the customer service flew out the window. The showroom manager was not of any help. Keith Rivers was a pleasure to work with but no customer service after the sale.

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Reason For Visit
Sales (Used)

"Excellence in Customer Satisfaction"

We had a very minor "bump in the road" over a blemished windshield, with the purchase of our recent 2012 Jetta, TDI and Ganely made it right. They truly do understand what customer service and satisfaction are all about. Keep up the great work. It's why we own 2 Volkswagens, both purchased from Ganley, as will be our next vehicle. Bob and Janie Chambers

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Ganley Westside Imports responded to this review

October 14, 2014

Bob & Janie, Thank you both for the opportunity to assist with the repair of your windshield, as well as for the kind review. We are glad that we were able to resolve the issue and appreciate your loyalty to Volkswagen and Ganley Westside Imports. Please do not hesitate to contact us in the future should you have any questions or concerns. Thanks again! Ganley Westside Imports



Reason For Visit
Sales (New)

"Great experience for first time buyer"

Our experience was fantastic. Jeff Lempeck was our salesman, and he was honest and straight-forward. He did not try to sell me a car beyond my means, and did not push features that I was not interested in. Jeff worked with us to find a price that we were happy with, and management was receptive to our offer. I ended up getting a different type of vehicle than I originally had in mind, but I am extremely happy with it and I will definitely return to the dealership.

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Jeff Lempeck

Ganley Westside Imports responded to this review

October 14, 2014

Thank you for the opportunity to earn your business! It was a pleasure working with you and we look forward to assisting you in the future. Enjoy your new new car! Ganley Westside Imports



Reason For Visit
Sales (New)

"Good experience, however not very upfront about certain fact"

The buying experience was fast and efficient. However, there were a few things i.e. extra costs that were not informed prior to actually signing the lease which I came to know last minute. In my opinion,this does not reflect well on the sales team and their commitment to transparency in lieu of a sale. I ended up paying a lot more than I intended to, and I wish the dealership had been more upfront about it. As a first time buyer, you need to ask all the right questions before committing. I understand sales targets are important, but so is making sure the customer also gets what they asked for

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Ganley Westside Imports responded to this review

October 07, 2014

Thank you for allowing us to earn your business. We apologize for the fact that not all of the "up front fees" were properly communicated to you before your deal was completed. There are a number of fees (as well as your first payment) which are normally assumed as being paid up front in a lease unless otherwise stated and we will attempt to provide a clear breakdown of any and all down payments in the future. Please do not hesitate to contact us should you have any other questions or concerns. We look forward to working with you again in the future. Ganley Westside Imports



Reason For Visit
Service

"First time maintenance"

Called to schedule appt. for 8 month checkup was told didn't need an appt. for that and also didn't need oil change. Just come in during service hours. Had only 4000 miles on car. Came in a few days later. Was told by service I needed an oil change. That was fine. Told him I had a warranty! I didn't have a coupon. Don't remember ever getting a coupon book. He told me how much it was going to cost! I said fine but not understanding! So I went out in showroom and asked Tom Mathews if he could find out what kind of warranty I had purchased. He did and my warranty cover everything! No charge for oil change! Why couldn't the service dept. find that out! They were willing to charge me $$! I really think for the service dept when they type in your name all info should show up! Including I had warranty! Thanks to Tom Mathews for turning me on to my car last year! And for helping me out with the warranty issue. I really love my car! Best car I've owned!

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Ganley Westside Imports responded to this review

October 07, 2014

Linda, Thank you for allowing us to service your new car. We apologize for all of the confusion leading up to your service visit and appreciate the opportunity to assist you. Please do not hesitate to contact us if we can be of further assistance. We look for ward to working with you in the future. Ganley Westside Imports



Reason For Visit
Service

"Heat shield tightened"

Brought the Forester in to check for a noise that seemed connected to the exhaust system. The heat shield turned out to the be the culprit. The bolts were tightened, or whatever was needed, and the job completed in a very reasonable length of time.

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Ganley Westside Imports responded to this review

September 25, 2014

Thank you for choosing us to service your Subaru Forester. We appreciate the opportunity to assist you and are pleased that we were able to resolve your issue in short order. Please do not hesitate to contact us if we can be of any further assistance in the future. Ganley Westside Imports



Reason For Visit
Service

"service work"

The work that needed to be done ,was done when they said it was going to be finished. I was able to get a loaner and also they picked me up and dropped me off.When the work was finished my car was clean and there were no other problems.

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Employees dealt with

keith wendling

Ganley Westside Imports responded to this review

September 25, 2014

Thank you for choosing us to assist with the servicing of your Hyundai. We appreciate your loyalty, as well as the kind review and look forward to working with you again in the future. Ganley Westside Imports



Reason For Visit
Sales (New)

"Reasonable experience. Met my expectations "

Buying a car was a straight forward experience. I came with reasonable expectations and salesman was friendly and met me half way. I knew how much I could push and was pleased to have a decent partner. At the end, we were all pleased.

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Ganley Westside Imports responded to this review

September 25, 2014

Thank you for allowing us the opportunity to earn your business. It was a pleasure helping you with your new car and we look forward to working with you in the future. Ganley Westside Imports



Reason For Visit
Service

"summery"

over all good results, good service, friendly people. solved the problems had the car ready when they said it would be, kept there cool even with some of the customers that were not nice.

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RAY KORFHAGE

Ganley Westside Imports responded to this review

September 16, 2014

Thank you for the confidence that you displayed in us by having us service your vehicle. It was a pleasure working with you and we look forward to seeing you again in the future. Ganley Westside Imports



Reason For Visit
Service

"Great Service"

I have been going here for service for over 7 years because they always do a great job in a timely manner. They staff is top notch who ever you deal with.

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Ganley Westside Imports responded to this review

September 16, 2014

Thank you for allowing us to assist with the servicing of your vehicle for the past 7 years. We appreciate your loyalty, as well as the nice review. Please do not hesitate to let us know if we can be of any assistance in the future. Ganley Westside Imports

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