Garber Automotive Porsche Audi - Service Center

Fabulous Service! Danelle in the Service Department is absolutely fabulous! Our family was dealing with a tricky situation, as our Audi broke-down in Rochester, and we Danelle in the Service Department is absolutely fabulous! Our family was dealing with a tricky situation, as our Audi broke-down in Rochester, and we live in Boston. We definitely needed professional, timely assistance! Danelle managed to help us service the car, with some repairs being covered under warranty, while we were out- of state. She helped us with absolutely every aspect of the repairs, and she was very communicative and honest throughout the process. She was a pleasure to deal with, and we are very grateful to her and the rest of the service department for their outstanding work. THANK YOU! More

Service my car Experience horrible, no communication takes forever to get any work done , -very unprofessional service !!! Because of this poor service I'm rethin Experience horrible, no communication takes forever to get any work done , -very unprofessional service !!! Because of this poor service I'm rethinking to purchase another Audi again ! More

Had an emergency with my car and I came in last minute but I was helped the very same day with no hassle. The service was very friendly and everyone helped me out with everything I needed. David Hatch did but I was helped the very same day with no hassle. The service was very friendly and everyone helped me out with everything I needed. David Hatch did the work on my car and it ran beautifully right after I left! Awesome place! More

Danelle Hetrick is always very friendly and helpful. My problem with the service is that within days after my 140K mile service was completed my indicator light came on for worn break pads. I brought my c problem with the service is that within days after my 140K mile service was completed my indicator light came on for worn break pads. I brought my car back in and it was confirmed that the service technician missed this and that indeed one of my break pads was worn indicating that I now needed new breaks, rotors, and pads on the front of my car. Also, before my 140K mile service, I mentioned that the heat wasn't working properly. When service was completed I was told that the technician didn't find anything wrong with the heating system. When I brought my car back for service on the brakes and pads, the technician agreed that the heat wasn't working. I am concerned about the lack of scrutiny for such an expensive, quality car with expensive service visits. I continue to bring my car back to Audi Service because I want qualified technicians who are familiar with the car to service it. I think it's important, that Garber Audi hires the best technicians and holds them to the highest standards. More

Janet went out of her way to help me work through insurance claim hurdles and to schedule collision work and loaner support at a time that would work with my impossibly busy schedule. Then when an u insurance claim hurdles and to schedule collision work and loaner support at a time that would work with my impossibly busy schedule. Then when an unusual service issue arose days later, Danelle took immediate and total care of me, including rearranging the collision work so that it was done while I already had to go without my car. A loaner was provided without hesitancy and John worked to help get my car back and forth between the two shops without even flinching. Garber Audi rocks! More

I brought my car in to have summer tires put on Denelle called and said she was a bit worried about the wear on the tread in the rain and gave me several options all while telling me not to worry I can kee called and said she was a bit worried about the wear on the tread in the rain and gave me several options all while telling me not to worry I can keep the loaner car till we get the tires long story short I always have AMAZING service and always greeted with a warm smile from the entire team. I guess I should also state this great service just resulted in me placing 2 new S7 orders as of today and when our other exec cars come up in Sept it will result in 4 more new car orders with the dealership...... More