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Garber Randall Buick GMC - Service Center

Canandaigua , NY

4.8
195 Reviews
Call Service Center (585) 394-0050

195 Reviews of Garber Randall Buick GMC - Service Center

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May 10, 2024

As always service was on time, and the staff was very friendly. Work was completed promptly More

by HALMARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Garber Randall Buick GMC responded

We're delighted to know you always receive on-time, prompt, and friendly service at Garber Randall Buick GMC Cadillac. Thanks for taking the time to share your positive experience!

Helpful
May 10, 2024

Very kind associate took care of my repair in a timely fashion. Took 2 trips to get my repair done but that was due to ordering parts. Thank you! More

by PCURTIS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Penna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Garber Randall Buick GMC responded

We appreciate your patience and understanding during the repair process at Garber Randall Buick GMC Cadillac. It's great to know our team was able to assist you efficiently! Safe travels ahead, and thank you for choosing us for your automotive needs.

Helpful
May 10, 2024

They always take good care of my car. They keep me well informed. I appreciate them and the fact they will add air whenever my tires need it free of charge. More

by TRAVELER-CED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Penna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2024 -

Garber Randall Buick GMC responded

We're glad to know you've had positive experiences with us at Garber Randall Buick GMC Cadillac! Keeping your car in top shape is our priority. Thanks for the kind words and we'll continue providing great service, including that free tire air fill-up whenever needed!

Helpful
May 04, 2024

Service with pleasant and knowledgeable staff, They went the extra mile for us ! Very pleased to have them service my vehicle. More

by awalters2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Garber Randall Buick GMC responded

We're delighted to know our team at Garber Randall Buick GMC Cadillac went the extra mile for you! Thank you for trusting us with your vehicle's service needs. We appreciate your feedback and look forward to serving you again in the future!

Helpful
May 03, 2024

Needed leaking valve stem replaced, tire was ready when promised, very reasonable charge. Very happy. More

by DFRAREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Garber Randall Buick GMC responded

We're glad to know that you had a positive experience with us at Garber Randall Buick GMC Cadillac. It's great to see your tire issue was resolved promptly and reasonably! Thanks for the review, we appreciate it.

Helpful
May 02, 2024

I had a flat tire and they got me right in and taken care of. More

by SCOOTS0022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Penna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Garber Randall Buick GMC responded

It's great we could fix your flat and get you back on the road in no time at Garber Randall Buick GMC Cadillac. Thanks for sharing your positive experience!

Helpful
May 01, 2024

I continually have issues with them not recognizing me in the system. I have three vehicles from them in the past 2 years. I also had service and they didn't inspect my vehicle and not 3 weeks later I have More

by MLIBERTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Horton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Garber Randall Buick GMC responded

We're sorry to read about the recurring issues you've been facing with our system and service. We value your loyalty, so it's disappointing to know we haven't met your expectations recently. We hope that we can rectify this during your next inspection.

Helpful
April 28, 2024

I bought a brand new car and the check engine light came on. Had to take the car back. Waiting on it to get repaired and it's supposed to be new! More

by M.BATISTE
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Penna
4.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Tomion
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Garber Randall Buick GMC responded

This is certainly not the impression we want our customers to have of their brand-new vehicles. We understand how frustrating it can be, but we are glad it's getting fixed. If there's anything else we can do for you please let us know.

Helpful
April 25, 2024

The service on my 23 Acadia was done promptly and everyone in the service department was very courteous and made me feel welcome. More

by FFD96
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Penna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Garber Randall Buick GMC responded

We're glad to know that our service department at Garber Randall Buick GMC Cadillac was able to provide you with a prompt and welcoming experience. Thanks for the positive feedback!

Helpful
April 23, 2024

Kirk is efficient, helpful and provided excellent phone contact with an upbeat attitude . He went out of his way to assist us with our current vehicle needs and confirmed with us the status of our appoint More

by awalters2
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Garber Randall Buick GMC responded

We're delighted to know that Kirk was able to assist you efficiently and with a positive attitude at Garber Randall Buick GMC Cadillac. We appreciate your feedback and hope to see you back for any future servicing needs!

Helpful
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