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Garcia Honda - Service Center

Albuquerque, NM

2.4
116 Reviews

116 Reviews of Garcia Honda - Service Center

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January 25, 2024

Horrible service! Arrived 15 min early for my appt. Sitting in my car for nearly 10 min before anyone came out to check me in. Then I had to wait 2 hrs for an oil chan More

by Jackiemarto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emilio Canas
Jan 26, 2024 -

Garcia Honda responded

Thank you for reaching out! We’re saddened to hear that you did not receive the 5-star service we aim to provide and are in the process of investigating the situation. We apologize for the wait and will use your feedback to provide better service in the future!

Jan 26, 2024 -

Jackiemarto responded

I hope the next time I schedule my oil change I’ll receive better service. I’ve dreaded scheduling these appointments because of the poor service I received last 3 visits. Bty…rude phone people. Hope this improves as well.

Jan 26, 2024 -

Jackiemarto responded

Yeah….thanks for the canned response Garcia Honda. So basically nothing will change and no customer satisfaction. Poor service will continue

January 25, 2024

Terrible service. Long wait and too many bad excuses for poor service. Seems to be an ongoing problem with Garcia Honda. Management unavailable to hear complaints and More

by Jackiemarto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Neufeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emilio Canas
Jan 25, 2024 -

Jackiemarto responded

Terrible service. Long wait and too many bad excuses for poor service. Seems to be an ongoing problem with Garcia Honda. Management unavailable to hear complaints and not available to return phone calls.

Jan 26, 2024 -

Garcia Honda responded

We're sorry to hear about your experience and apologize for the wait and the inconvenience caused. We appreciate your feedback, and this situation is being investigated to ensure better service in the future.

Jan 26, 2024 -

Jackiemarto responded

I hope the next time I schedule my oil change I’ll receive better service. I’ve dreaded scheduling these appointments because of the poor service I received last 3 visits. Bty…rude phone people. Hope this improves as well.

Jan 26, 2024 -

Jackiemarto responded

I hope the next time I schedule my oil change I’ll receive better service. I’ve dreaded scheduling these appointments because of the poor service I received last 3 visits. Bty…rude phone people. Hope this improves as well.

Jan 26, 2024 -

Jackiemarto responded

I hope the next time I schedule my oil change I’ll receive better service. I’ve dreaded scheduling these appointments because of the poor service I received last 3 visits. Bty…rude phone people. Hope this improves as well.

Jan 26, 2024 -

Jackiemarto responded

Yeah….thanks for the canned response Garcia Honda. So basically nothing will change and no customer satisfaction. Poor service will continue.

July 11, 2023

While traveling through Albuquerque on the way to Minnesota my ignition switch quit working and left me stranded at a fuel stop. Called Garcia's and they put me in touch with Honda Roadside Assistanc More

by jdh1550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Izze Gambino
Jul 12, 2023 -

Garcia Honda responded

Thank you for leaving us a 5-star review and for sharing your experience with us! We’re glad to hear that Izze provided you with high-quality service and was able to get you back on the road. We wish you safe travels, and take care!

June 06, 2023

In 2013 I feel I made a mistake buying a maintenance agreement for my Honda accord. It has been more of an aggravation than alternative ways to get a car serviced and cost more than alternative busines More

by Dan from Albuquerque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Decline
Jun 08, 2023 -

Garcia Honda responded

Hello Dan, we are sorry to hear about your experience, as it does not reflect the 5-star service we aim to provide our customers. If you are willing, we would love to learn more and invite you to contact Mike McKinnon from our Management Team at (505) 260-5000. Thank you, and we hope to hear from you soon!

June 03, 2023

Was I swindled? My advisor CC quoted me $1300 for 4 repairs to be done on my Fit then 10 min later he calls back saying he and the parts department misquoted me More

by CH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CC, AN
Jun 06, 2023 -

Garcia Honda responded

Hello, thank you for reaching out to us. We would love to learn more about your experience with us and invite you to reach out to Mike McKinnon from our Management Team at (505) 260-5000. Thanks, and we look forward to hearing from you.

Jun 10, 2023 -

CH responded

I sent the service manager AN my phone number, email address, and availability and did not receive a response after I agreed to meet with him. Did Mr. McKinnon obtain my information from him? I would think Garcia Honda would be reaching out to me, especially since I also submitted a complaint with the BBB and have not received a response from Garcia Honda on that either. Will Mr. McKinnon be contacting me?

October 29, 2022

Do not recommend this dealership. Bought a 100 month battery from Garcia Honda. At 36 months it stopped holding a charge. I called to ask about a replacement, guess what ? Instead was More

by Rgvaldez97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandy
Oct 31, 2022 -

Garcia Honda responded

Providing exceptional customer service is one of our top priorities, and we’re saddened to receive your feedback. If you’re willing, we’d be grateful for the opportunity to speak with you and invite you to please contact Mike McKinnon from our Management Team at (505) 260-5000 so that we may provide you with the 5-star service you deserve. Thank you, and we look forward to speaking with you!

June 03, 2022

I will never use Garcia Honda for Service on my 2021 Ridgeline. If I could I would rate them Negative 10000000!. Worst service I have ever had. Left several messages for Andrew Neufeld regarding the More

by conchuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Neufeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Entire Service and Management Staff
Jun 06, 2022 -

Garcia Honda responded

Thank you for reaching out to us! We are truly sorry to hear about the trouble you’ve experienced and are concerned to receive your review, as this does not sound like the level of high–quality service we strive for at Garcia Honda. We want to assure you that we are investigating the situation internally and appreciate your patience as we do so. Thank you again, and we look forward to having an opportunity to speak with you in the future!

April 24, 2022

On 4-23-22, I dropped off my Honda Civic at 9 am at Garcia Honda in Albuquerque for the 100k mile service. It took them 7 hours to call me back. Shortly after leaving Garcia Honda, my vehicle dashbo More

by cjsanchezxxi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Neufeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Combs
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Alton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Armijo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Ostler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lieb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Modgling
Apr 27, 2022 -

Garcia Honda responded

Thank you for taking the time to bring this to our attention. Providing the highest quality service is our top priority, and we're truly disheartened to hear about your experience. If you're willing, we'd be grateful for a chance to speak with you personally, and invite you to please contact Mike McKinnon from our Management Team at (505) 260-5000. It's our hope that we may earn another opportunity to show you the 5-star service you deserve. Thank you again, and we'll be on the lookout for your call.

September 24, 2021

Exceptional professionalism and customer care at this dealership! I was traveling through Albuquerque when the check engine and tire pressure lights came on. I called the other Honda dealerships and no More

by ghayur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Alvarez
Sep 28, 2021 -

Garcia Honda responded

Thank you so much for taking the time to tell us about your experience! We always strive to provide high-quality service and couldn’t be more thrilled to hear that Armando and the team took great care of you. If you’re ever in town again and need help, please don’t hesitate to stop by! Thank you again, and we wish you all the best!

August 02, 2021

Tim was AMAZING! Best customer service and clear communication about my vehicle. I will be a life long customer. More

by Angelique
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Garcia Honda responded

Thanks, Angelique! We’re so happy to hear that Tim took such great care of you, and we’ll be sure to pass along your kind words to him. We look forward to having many more opportunities in the future to serve you, and until we see you again, take care!

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