Garden Grove Kia - Service Center

I received the service at the fastest speed. The man who helped me was also kind ~ thank you. The man who helped me was also kind ~ thank you. More

The wait was a little long to get in but I was early. the waiting area is great and the serviced was done in a timely matter the waiting area is great and the serviced was done in a timely matter More

Clean, friendly with a comfortable customer lounge. Some what disappointed with my last visit. After they scheduled an appointment to fix a recall problem for my 2012 KIA Sorento upon my arrival I wa Some what disappointed with my last visit. After they scheduled an appointment to fix a recall problem for my 2012 KIA Sorento upon my arrival I was told the parts weren’t available in the parts department. I had to return the following week to fix the repair. They made the first appointment “without confirming” they had the necessary parts in their stock. Totally unacceptable! More

Went for a recall notice, everything went fine on this visit but it would be helpful for all if the service reps knew what the recall was about, the issue that was being corrected and how it was corrected visit but it would be helpful for all if the service reps knew what the recall was about, the issue that was being corrected and how it was corrected. Our instance involved the parking break light which started coming on before and after we started and turned off the car, which it never did before. I called the dealer and asked our rep and he said he wasn’t sure why the light would be doing that so I drove back to the dealer to have it looked at. one rep said I would need another appointment so I said I already told our rep we were on our way. Long story short our rep talked with a service guy and he told me the light is what was updated for the recall, that the parking break light now turns on as a precaution so the car does not roll away. Okay good to know. Would have been good to have been told this before or after our visit and for the rep to know so I wouldn’t have to have driven all the way back to the dealer. The rep did apologize that he wasn’t able to have told me before driving back because he wasn’t sure himself. So once again it would have been helpful if the reps were aware if the recall issue. Overall we’re pretty pleased with this dealership More