Gary Rome Hyundai
Holyoke, MA
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1,320 Reviews of Gary Rome Hyundai
Better this time around My previous experience with this dealership was not very good however I wanted to give them another chance. Happy to say it was much much better this My previous experience with this dealership was not very good however I wanted to give them another chance. Happy to say it was much much better this time. I think the new location has helped. More
our new 2017 Tucson We were very much impressed by our experience . Our salesman , Dan Godin, was just first class: very accommodating, no pressure, just like a friend wo We were very much impressed by our experience . Our salesman , Dan Godin, was just first class: very accommodating, no pressure, just like a friend would sell his car too you. We got a very good deal on our trade and the finance manager found us the best loan rate available. You can feel the friendship in this place by all the staff. In truth, after 40 + years of car ownership, this is the best dealership I have dealt with. Keep up the good work! More
Oil change, inspection, tire repair I came in today for one of my free oil changes comma a state inspection and to have a tire that kept going low checked. Screw in my tire. They patch t I came in today for one of my free oil changes comma a state inspection and to have a tire that kept going low checked. Screw in my tire. They patch that up. My car did not pass inspection because I needed a few light bulbs changed which they conveniently did for me period and then my car passed inspection. He kept coming in to give me updates to let me know how it was going. Appointment took an hour or so. As always very satisfied More
Gary Rome Rocks! The staff at Gary Rome really go out of their way to please their clientele. In no way were we pressured at all. A very pleasant experience! Treating The staff at Gary Rome really go out of their way to please their clientele. In no way were we pressured at all. A very pleasant experience! Treating folks the way they do explains the reason this is our second purchase from Gary and it certainly will not be our last. John L, our consultant, is top notch! More
Amazing John was very informative and helpful . He walked us through the process. He gave us a tour which was amazing we like johns service to us John was very informative and helpful . He walked us through the process. He gave us a tour which was amazing we like johns service to us More
Great service - & they make it convenient! My service was handled perfectly. They are always professional and friendly. Their shuttle service (to get to and from work from the dealership) makes My service was handled perfectly. They are always professional and friendly. Their shuttle service (to get to and from work from the dealership) makes having my car serviced convenient. Thank you to the shuttle drivers who are very nice & friendly. Thank you! More
Exceptional customer service. We have purchased several vehicles over a number of years for both my wife and myself. When we bring our vehicles for service, we always know that we We have purchased several vehicles over a number of years for both my wife and myself. When we bring our vehicles for service, we always know that we will have the best service possible. Recently my wife's' 2016 Tucson has been giving her issues with the blind spot detection system. Patrick advised me that we should leave the car so a complete inspection could be done. Yesterday Steve gave us a loaner so that a thorough inspection could be done. He went above and beyond to get the issue resolved. Great job!!! More
Timothy Morton's Review of Gary Rome Hyundai A great environment with good people and excellent service. Paul Bonavita took the time to understand my issues, and there were many, and find a great A great environment with good people and excellent service. Paul Bonavita took the time to understand my issues, and there were many, and find a great path to get in to a new car with a plan that suited my needs. I am extremely greatful for the time and effort he put into working with me including conversations on his day off. He was both professional and personal, which is hard to come by, and left no stone unturned to make sure I had all my needs met. In no way shape or form will I be going anywhere else or working with anyone else for my next car, Paul is now my guy. More
Came in for service and to look at a couple of new cars Visit was a service visit. I had spoken on the phone with Vanessa Williams regarding an internet price search I did on 2017 Tucson to replace the Sona Visit was a service visit. I had spoken on the phone with Vanessa Williams regarding an internet price search I did on 2017 Tucson to replace the Sonata at end of lease. Vanessa had John Linnehan (worked with me on the sonata) meet us at service. John set up a Tucson test drive, and then, at our request, test drives of a Sante Fe and an Elantra. Very impressed with both the cars and the quality of the people we dealt with. More
the standard of excellence need i say more....excellent dealership top to bottom !!!! HANDS DOWN !!! if you want the best service look no further than Gary Rome !!! i would need i say more....excellent dealership top to bottom !!!! HANDS DOWN !!! if you want the best service look no further than Gary Rome !!! i would highly recommend them to all my friends and family !!! More