Gary Smith Honda

I definitely recommend this dealership to anyone looking for a new Honda. I found just the car I wanted and at the price I wanted to pay. My salesman, Marty, was accomodating and professional. He was also v for a new Honda. I found just the car I wanted and at the price I wanted to pay. My salesman, Marty, was accomodating and professional. He was also very patient! We had the deal finished and were ready to sign the paperwork when I changed my mind about the color! Marty didn't even blink. He and the staff at Gary Smith graciously and diligently worked to get the color I wanted. I am very happy with my new Honda Pilot. I plan to come back to Gary Smith in the future when I am ready for a new car. More

My salesman, Marty Buchman, has to be the TOP SALESMAN since I bought my first car from my Father back in 1980. Marty and Gary Smith Honda were wonderful in every aspect from testing driving the Pilot to since I bought my first car from my Father back in 1980. Marty and Gary Smith Honda were wonderful in every aspect from testing driving the Pilot to signing on the dotted line November 26, 2010! I have and will continue to refer my family, my friends and business associates to Marty as he gave of himself and represented Gary Smith to the nth degree in salesmanship!!!!! Marty took the time to show us the car and even drove to my house to make sure all my paperwork was properly completed. In this day and age when customer service seems to be a dying art, it is refreshing to find people like Marty and Gary Smith Honda to excel and treat me and my husband, Joe, as valued customers. Sadly my Father died in 1996 but I know he would have said "Good Job Marty" and "Way to go Gary Smith Honda"!!! More

Was skeptical about going to this dealership after reading the reviews here while I was researching the Honda CR-V and Subaru Forester. Test drove both and like them very much. I went with the 2010 Ho reading the reviews here while I was researching the Honda CR-V and Subaru Forester. Test drove both and like them very much. I went with the 2010 Honda CR-V EX-L w/NAVI as thy beat Subaru by a long shot on price. They had quoted me an internet price on an EX-L without Navi, but when I test drove the one with the NAVI, and with other features on interior, mats etc. They still gave me an outstanding price with 0.9 financing for 5 years. I was flabbergasted as I had a preapproved Credit Union loan at 3.7%. Gator did the financial paperwork and tried to sell me extras, but he treated me with respect and professionalism. I would trust this dealer with everyone as they are truely a great Honda Dealer!! More

My husband and I just moved here from out of state, we had 2 older vehicles and needed a more dependable vehicle since we were living out in the country. My husband and I stopped in and Joel helped us. He had 2 older vehicles and needed a more dependable vehicle since we were living out in the country. My husband and I stopped in and Joel helped us. He was very informative, never pushy. We took over a month to make up our mind, because we were looking at all makes of vehicles. During this time, we called and stopped in several times. Joel answered all our questions and was very helpful. When we finally made up our mind, he worked very hard to give us excellent trade in's, both our vehicles were older, but he got us good values for them. We are very happy with Joel and take our vehicle there for service. No complaints, just polite, helpful people that we have come in contact with. We will buy our next vehicle there also. More

In April of 2010 my 18 yr old son bought a 2007 Jeep Wrangler from Doug Hogan. After driving the vehicle for a couple of weeks he discovered that the transmission seemed to be slipping but because he wa Wrangler from Doug Hogan. After driving the vehicle for a couple of weeks he discovered that the transmission seemed to be slipping but because he was not sure, he thought it was just the gear shifter & the way he was using it. After this went on for a couple more days, he mentioned it & I told him to have it checked out. When he took it down to the local transmission repair center and they told him that he had to have the transmission assembly replaced due to the fact that the 1st gear was slipping. This is something that has been going on since he purchased the car & should have been noticed when the "55 point inspection" was done by the service center at Gary Smith Honda. When we called to talk to the salesman about it, he was not available so I spoke with the Sales Manager (Mike) who was very rude & not professional in any way. I am very disappointed that this dealership took advantage of my 18 yr old son & will NEVER return to this dealership for anything, (sales, service or anything else). After I explained how I felt to Mike (sales MANAGER) he kept talking as I was & then decided to hang up the phone on me. I do not think this is how you are supposed to be treated when talking to anyone much less some one who makes their money from us, the customer!!! More

We fell for the "Bait and Switch", we left once they changed the price because of a "mistake" with the quote over the phone. The quote seemed very good but not unreasonable, with the dealer incentives changed the price because of a "mistake" with the quote over the phone. The quote seemed very good but not unreasonable, with the dealer incentives that were going currently offered. I understand that they are want to get people into the showroom to negotiate, but I just wish they were less cavalier with peoples time. They knew we were driving about an hour to get to the dealer. More

My wife and I went in to buy a new Honda. We had been preapproved and had an idea of what we wanted to spend. Everything was going great, we had not haggled about the price of the care we chose, then we preapproved and had an idea of what we wanted to spend. Everything was going great, we had not haggled about the price of the care we chose, then we got pulled into the business office to do our paperwork. That is where we met "Gator", who worked us over for about 45 minutes with high pressure sales trying to shove extended warranties down our throat. This guy would not take no for an answer. We even walked out of his office once to try and think about the options and he followed us. Finally, after we said NO about 1,000 times, we agreed on a deal and did not get any additional warranties or programs. By then this guy was pissed off, and couldn't even shake our hands or say thanks for doing business with us. This was unethical, unprofessional, and down right rude. Watch out for this guy if you go there, he is terrible to deal with. More

We purchased a 2002 Odyssey in Ohio and when we moved to Florida, Gary Smith Honda was quick to honor warranty service needed. But the reason I write this review is to commend Gary Smith Honda for dealing w Florida, Gary Smith Honda was quick to honor warranty service needed. But the reason I write this review is to commend Gary Smith Honda for dealing with us honorably and generously when our transmission had trouble the last few months. We now live in Colorado, and the dealer here determined we needed our transmission replaced (92k miles on it), and we remembered that Gary Smith Honda inspected our transmission at about 30k miles to assess whether it was defective (per a recall notice on that transmission). They determined it was okay at that time, but clearly it was defective as it failed this summer - 4 years after the inspection. We were prepared for the worst, to pay for the entire transmission replacement (about a $3-4,000 job). The dealer here in Colorado Springs called Gary Smith Honda, and to the surprise of all, they agreed to pay for 90% of parts and labor! It would certainly have been difficult to prove they were negligent in the earlier assessment, but they recovered with flying colors. I also dealt with Gary Smith Honda in purchasing a used 2000 Civic about 5 years ago, and they were courteous, respectful, helpful and responsive - a positive and good experience, and I would recommend them to my friends and family. Quality of work: we used them for tire service on both Odyssey and Civic, for a/c compressor replacement on Civic, and miscellaneous other maintenance, and they have always been prompt, professional, and courteous. Their prices are a bit high but they guarantee their work. More

The most unprofessional dealer service department I have had the displeasure of dealing with to date. I have purchased two Hondas (neither was from them -- found that they were extremely difficult to negot had the displeasure of dealing with to date. I have purchased two Hondas (neither was from them -- found that they were extremely difficult to negotiate with where sales are concerned -- should have been a clue about their service department!) from another dealer but this is my local Honda dealer so I've been going here for service. Last straw for me was when I was lied to about a repair that I needed being covered under an extended warranty that Honda had issued. I paid the $600 or so dollars, felt uneasy about it and did a little more research, including contacting Honda's headquarters. Long story short, I should *not* have been charged for the repair! When I went back to Gary Smith Honda about this they flat out refused to refund my money and when I asked to speak with the service manager he wouldn't even come out to talk to me. I contacted Honda headquarters again and by close of business that same day, headquarters informed me that I indeed should not have had to pay for that repair and that I would be issued a check refunding my money. This dealer is useless to me, both in terms of sales and service. IF I decide to purchase another Honda in the future, I will once again be prepared to have it serviced elsewhere. More

I took my Honda Civic in for an oil change on Tuesday. On Thursday, I checked the oil and it looked very dark, like it had not been changed. So Friday I drove in and I talked to the "Service Advisor" (Blake) Thursday, I checked the oil and it looked very dark, like it had not been changed. So Friday I drove in and I talked to the "Service Advisor" (Blake) who dealt with me on Tueday. He popped the hood, pulled the dip stick and said it was definitely changed, "that's brand new oil". I showed him a paper towel that I brought with the oil wiped from the Honda (after about 50 miles) and next to it oil wiped from my truck (which was changed 1000 miles ago). The Honda stain was very dark brown, while the truck stain was a light yellow/tan color. He wasn't convinced. So he called a mechanic in and told him to drop everything he was doing and bring the car in to put it on the lift and check the filter. He told me to go with him to check it out. The filter was definitely changed, but that didn't convince me because they could have just put a new filter on. So he agreed and pulled the drain plug. It was VERY DARK, and I could not see through it. This should not be the case even after a couple hundred miles. The car only has 35k miles on it, and I've changed it every 5k miles (the manual recommends 10k). Blake was still not convinced. He said the tech that did my oil change was a senior mechanic and he just couldn't believe that. He never apologized. Basically made me look like I was imagining things or overreacting. I told him I was not trying to get anything free, but he gave me a free oil change coupon. Too bad I won't be back. He probably realized that... Customer Service has usually been good, but I've never had any problems. Now that I've had a problem, I will have to say, his Customer Service skills were very poor. Atleast seem like you're apologetic and that it was their fault, NOT the customers. Quality of Work - Again, normally good because they do what they are suppose to. I give them a poor rating because I brought it in, paid for a job that was not done. Friendliness - Poor - See Customer Service. Overall Experience - Poor. Pricing - They're kind of expensive compared to the quick-lube type places. More