Gastonia Chrysler Dodge Jeep Ram - Service Center

I have been a customer with Chris Carlisle for 11 of the 12 years I have been bringing my car in for service. I bought my car in Nov. 2001 and have been true to the dealership. My car is a 2002 Chrysler Co 12 years I have been bringing my car in for service. I bought my car in Nov. 2001 and have been true to the dealership. My car is a 2002 Chrysler Concorde Limited. I am a woman and I feel I am treated right and fair. I recommend this dealership to All......................I even travel from Charlotte, in today's times that says alot. Sorry, I had to give the [ price ] a 4 rateing, due to todays times, that's all~ More

I recently purchased a used 2002 Jeep Liberty sport. I scheduled an appointment for 3:30pm on August 29th. The customer service I spoke with was very friendly and knowledgeable of my concerns. Questions w scheduled an appointment for 3:30pm on August 29th. The customer service I spoke with was very friendly and knowledgeable of my concerns. Questions were asked and service was granted. Due to my schedule conflict, I had to reschedule for a later time & they accommodated my needs. Needless to say the service was accomplished and in a timely manner. You couldn't ask for a better "first time" experience. More

I am elated with the outstanding quality of serive that I received. Mr. Bing was knowledgeable of my service needs and open to a dialouge where I was infomed about the appropriate plan of care for my care. T received. Mr. Bing was knowledgeable of my service needs and open to a dialouge where I was infomed about the appropriate plan of care for my care. The receptionsist was friendly as well. I am convinced that this postive experience is the norm for a company that puts an emphasis on it's customers. How refreshing!!!! More

I have worked with this team of customer service professionals for many years. And there has never been a time in the last 8 years that any of them has ever let me down in any regard and or aspect o professionals for many years. And there has never been a time in the last 8 years that any of them has ever let me down in any regard and or aspect of service's being performed and they have always had my vehicle ready for me far sooner than promised. I strongly believe in the Under Promise -Over Deliver aspect of business. And this group is totally outstanding. Over the years we have developed a friendship so that each time I am at your dealer I feel like I am somewhere , where I am actually welcomed as part of the family. In regards to technicians I would not have anyone touch any of my vehicles for any major repairs other than Kenny Reeves. With 38 years of experience under his belt I have never seen him tackle anything he cannot fix correctly the FIRST TIME AROUND!!! And in today's world of complicated car repair-where you must have a scan tool, and know which item will fix it correctly the first time rather than just replacing what the tool reads could be 3 or 4 POSSIBLE items, my confidence in Kenny's ability to get it right the FIRST TIME ALL THE TIME is never in question. I send any one who has any serious mechanical issues to this dealership and always have them ask for Kenny, and they too have never been disapointed. In a world where technology is changing each second his ability to get it right each time tells me he is truly devoted to keeping on top of the latest technology to address any problems no matter how big or how small. He also is 1 of only 2 techicians i have known in 25 plus years that isn't to good to rotate tires , or do an oil change on a customers car if time is of the essence in order to help get that customer taken care of of in a timely fashion. That is rare in this day and age. The entire team I deal with has earned my respect , my trust, my friendship and my and my friends business over the years. My thanks to all of you Sincerely, Jeffery K Layfield More

Chris and his team was able to save me a great deal of money with a correct diagnosis of my vehicles front end problem and minimized the amount of repair work that was required to fix the issue. Thank You money with a correct diagnosis of my vehicles front end problem and minimized the amount of repair work that was required to fix the issue. Thank You Chris and your team!! More

Chris Carlisle was extremely helpful. He gave me an estimate on a repair and it was exactly as he said. Would continue to work with Chris and Gastonia Jeep in the future. estimate on a repair and it was exactly as he said. Would continue to work with Chris and Gastonia Jeep in the future. More

I started coming to McKinny in 2005-2006, shortly after i bought my Liberty. That is when I first met Chris and I have been with him ever since and he is the only one I trust in the service department. He bought my Liberty. That is when I first met Chris and I have been with him ever since and he is the only one I trust in the service department. He tells it like it is and he takes acare of the customer! If he were to ever leave, I would be leaving too! He is a geat person and wonderful to work with. Thanks Chris for all your great attention and service! You are the best! More

I always have a good experience at Gastonia Chrysler Dodge every time I go in. They come in and update me on my service while I am in the waiting room. The Service guys I deal with call me by name when Dodge every time I go in. They come in and update me on my service while I am in the waiting room. The Service guys I deal with call me by name when I come in and the work is done in a timely manner. No work that was not specifically listed on my service order is done without talking to me first, so there are no surprises when the car is finished. The dealership always has free coffee in the waiting room and a TV to keep you occupied while waiting. I have no hesitations in recommending them to others. More

Service Dept was very clean and employees friendly. I told them what services were needed for my car. Chris was able to assure me all will be taken care of. told them what services were needed for my car. Chris was able to assure me all will be taken care of. More

Jay Rappaport in the Service department ALWAYS provides great customer service. When I leave my car with him, I know it is in good hands. He cares about my experience and wants to make sure I drive away ha great customer service. When I leave my car with him, I know it is in good hands. He cares about my experience and wants to make sure I drive away happy. In addition, he does not try to sell me or push me into completing repairs that are not needed at the time, but maybe in the future. I trust him and that is hard to say in the automotive service industry. I recently left my car to get detailed, but there was some confusion and the detailing did not meet my expectations; however, Jay and Rebecca both went above. Both communicated their apologies & their desire & personal assurance that the detailing would be done to my satisfaction. It is my understanding, Rebecca is part of a new customer relations department and I must say, you picked the right woman for the job. She was very nice to deal with and provided great customer service. I truly wish more companies had people like Jay and Rebecca who care about their customers working for them. More