Gates Toyota

Best dealership in the area and I’ve been leasing and buying Toyota for over 30 years. buying Toyota for over 30 years. More

Was easy to make the appointment, and Morgan is pleasant to work with. Also helps for me to be able to get a shuttle when the car is ready. to work with. Also helps for me to be able to get a shuttle when the car is ready. More

Friendly and information was helpful. Always respectful. Explained some issues found and how best to resolve them. Always respectful. Explained some issues found and how best to resolve them. More

Lack of honesty in regards to what was discussed about a 2015 Ford Fusion on their lot. I called and expressed interest in the car and after speaking with the salesman, I was told that the car had been serv 2015 Ford Fusion on their lot. I called and expressed interest in the car and after speaking with the salesman, I was told that the car had been serviced and was able to be delivered to my home. This was great news to me at the time as someone currently serving Active-Duty. However they told me I needed to make a "non-refundable" deposit of $500 dollars to secure the car. The car I was told I was securing was not the car I paid a deposit for however. In the following days-- I reached out asking for more pictures of the interior-- Then I was ghosted, until I had to reach out to another sales rep in order to get a response from my original salesmen. I was then given three rushed pictures of the engine bay, the front drivers, rear drivers side, and rear of the car. This car was put on the market, I was told it was ready to go, and yet there was cups on the seat, and the floor and interior was filthy. I was given no more pictures of the car due to it being on the lift. I found out that the car was now getting suspension work done, which is why there was such a long delay in getting those pictures-- Which was odd to me, since I was led by the salesman saying that the car was in good shape. I could understand a quick oil change, checking the fluids, and maybe some flushing not constituting a "Hey the car still needs to be serviced" and I would be understanding of that, however I was not told that. Additionally, I followed up asking to get a video of the engine cold starting (and being able to see the color of the exhaust smoke) after the weekend had passed, I was then ghosted again for a few days, I was then told, that I couldn't be sent that because the thermostat also was being replaced. I then called and spoke to the finance manager here about how I was mislead a vehicle, and why I felt that way, and that I could no longer trust purchasing the vehicle, he then said he would speak to my salesman in order to figure out what went wrong. My salesman then an hour and some change after the phone call I had with finance then reached out to me saying that he wanted to figure out why I was no longer interested, and that he wanted to earn my business so he wanted to figure this out for me. I am not sure if he or the finance manager didn't understand what I had said, because I reiterated over text what I have wrote here, and then 2 more times he attempted to offer to "fix" the issue or transfer my deposit to another vehicle. So if you read all this; or scrolled to the bottom for the key points Don't buy a used car here Don't as a member of the Armed Forces buy a used vehicle here Don't waste your time at this dealership, I promise you there are better options than here, that have no issue being clear, providing pictures, videos, and have already serviced and deemed a vehicle ready for purchase before they post it for sale. More

I was. always treated with respect They always answer my question and clean up the oil spills always treated with respect They always answer my question and clean up the oil spills More

I really appreciated everyone I worked with at Gates Toyota. They were welcoming, friendly, and understanding to our situation. Toyota. They were welcoming, friendly, and understanding to our situation. More

I was pleased with the service I was given by Morgan That's all I have That's all I have More

Devin and staff have been wonderful. I have a small vibration on my passenger seat, that I took into service, but they could not resolve the issue. I have a small vibration on my passenger seat, that I took into service, but they could not resolve the issue. More

Very clean, super nice and helpful staff. Wait time long, problems always handled and fixed Wait time long, problems always handled and fixed More

I get all my oil changes here and have always had prompt and courteous care for my car AND for me. and courteous care for my car AND for me. More