Gateway Buick GMC

I purchased a GMC terrain at this dealership in 2019. The person I bought it from also sold me a "100,000 bumper to bumper warranty". Now they are telling me the salesman lied the warranty only covers th The person I bought it from also sold me a "100,000 bumper to bumper warranty". Now they are telling me the salesman lied the warranty only covers the motor......They lied and stole my money. Avoid this place. More

I purchased 2019 Encore from them, and from the 3rd day there was issues. 1) They had the wrong VIN# on my contract and I refused to sign another contract but they bamboozled me in signing another one. there was issues. 1) They had the wrong VIN# on my contract and I refused to sign another contract but they bamboozled me in signing another one. 2) Every time I took it in for oil changes they got grease in the interior or didn’t wash or vacuum. 3) Leaving trash in my car 4) Last oil change, my car had a loud knocking that wasn’t there before. When I called Mario, Service Advisor stated ‘it was NORMAL’ but suggested to replace PVC Valve. 5) Today I just picked it up from having that PVC Valve replaced and white stuff was all over my battery. When I asked Juan, another Service Advisor, about it he said it was already there. Then proceeded to say to me ‘what do you want from us?’ I am taking my business to another dealership and would not recommend Gateway to my worse enemy!!! More

Gateway Manager staff and Salesman. Manager gave a great deal. Salesman Bill Lavender was excellent.Customer service was top notch very friendly. Parts dept very knowledgeable. Purchased a new Buick Envisio deal. Salesman Bill Lavender was excellent.Customer service was top notch very friendly. Parts dept very knowledgeable. Purchased a new Buick Envision Again Great customer service. Highly recommend if you're looking to buy a Buick GMC. Highly recommended sincerely satisfied customer. Thank you .It was a pleasure. More

I wouldn’t buy from anyone else. This is our 3rd purchase from Gateway. True honesty, easy to work with. From service to sales this dealership has it together. I can’t thank everyone at Gateway enough for an from Gateway. True honesty, easy to work with. From service to sales this dealership has it together. I can’t thank everyone at Gateway enough for another great experience! More

We ordered our dream Yukon in July of 2020. It arrived at Gateway in November of 2020 from the factory. They kept us updated regarding the whole process. We knew what we wanted concerning warranty, etc. They Gateway in November of 2020 from the factory. They kept us updated regarding the whole process. We knew what we wanted concerning warranty, etc. They didn’t push anything extra on us. I have been a stay at home mom with little personal income for the last 5 years. I told them I wanted to be on the vehicle loan to keep my credit up. I knew this was a tall order... their finance department made it happen. With a great interest rate. Our salesmen took the time to work out all the new technology with us. Made sure our car was clean and explained the MY GMC app... for car washes, oil changes, maintenance, etc. Overall we had a great experience. This is our 4th vehicle from Gateway and I can’t imagine purchasing from anywhere else. More

Don’t trust their service department. They will lie to your face and accuse you of not following recommended service intervals (even when they have done ALL THE SERVICE SINCE NEW!) I wonder if it was wort your face and accuse you of not following recommended service intervals (even when they have done ALL THE SERVICE SINCE NEW!) I wonder if it was worth it for them to lose a customer that buys a new truck every two years just to try to get an extra $250 out of me?? More

I would not recommend this dealership! We went in to purchase a 2019 Acadia which was listed online at $26,388. Went in and verified the price plus TT&L. Went for a test drive and came back to negotiate purchase a 2019 Acadia which was listed online at $26,388. Went in and verified the price plus TT&L. Went for a test drive and came back to negotiate. We were then told we HAD to trade-in my car. We told them initially we would trade it in depending on the deal. They ultimately came back with a trade-in offer $5,500 below what we received on the same day at a different dealership. They have since changed the price on their website. If I could I would give them zero stars. More

Poor customer service Treated with contempt and disrespect. Inquired about a lease, received questions from salesman I thought he should know. When I said it was sad he d Treated with contempt and disrespect. Inquired about a lease, received questions from salesman I thought he should know. When I said it was sad he did not know, he did not respond but his supervisor (Trevor) did respond with a DISRESPECTFUL and offensive E-mail. Stay away from this dealer if you want good customer service. More

Glad you're doing your research, I did not. Keep Looking I purchased a 2016 GMC Acadia Denali from Gateway Buick GMC. I came with my own financing & purchased late one weekday evening. I didn't realize until I purchased a 2016 GMC Acadia Denali from Gateway Buick GMC. I came with my own financing & purchased late one weekday evening. I didn't realize until the next day that they gave me two key fobs but only one key. First problem! I called my sell's guy the next day. He's unable to provide a free second key, that'll be $50. Wow! Not even a full 24 hours later and I can't get a 2nd key to my $30k truck! Here's the good part, 3 days later it rains and all of the shiny stuff washes off my tires. I notice a nail in the side wall of the rear driver side and that all 4 are really worn. I called the service manager & was told once you drive it off the lot, we're not responsible. I took it in to THEIR service department the next day and asked if they think the tires need to be replaced. They said if not today, definitely at your next oil change, which in this case will be MY FIRST! I still have several thousand miles before my first oil change as the truck's not even a month old. But needless to say I will have to purchase $800 tires. Please stay away from this dealership! I got my dream truck but I'm not sure how these tires passed any factory safety inspection, as the truck is still under factory warranty! Please go to Sewell. I literally had an Enclave on hold at Sewell and opted for the Acadia - Denali my dream car at Gateway. You cannot beat customer service, which Sewell Buick GMC Dallas has always provided me. I also experienced the bait switch here! Came in because of an internet price on an Enclave and happen to see my dream vehicle which wasn't on their website at the time. Please spend your time and money elsewhere, consider yourself warned. I think its reasonable to expect a certified used car that's undergone a 26 point safety inspection, to have reasonably new tires, when you drive it off the lot. The wear on these tires would've been a deal breaker, had I noticed in the light of day! More

Bad Service Eddie Vargas the general manager of GatewayGMC offer bad service. I visited 4 other GMC dealerships and they value my trade in over $17k but Mr. Varga Eddie Vargas the general manager of GatewayGMC offer bad service. I visited 4 other GMC dealerships and they value my trade in over $17k but Mr. Vargas was devaluating my trade in, he also did not wanted to sale me a car from his dealership even do I already have been approved for $49k. from my bank. The sales agent was great but the general manager offer bad service at all times. More