Gateway Kia Quakertown

Scammers! Mike and Loius are the worst! Bought a used 2020 Kia Sorento in 2023. Put 10k down and twisted and turned things so much. Ended up paying almost the Mike and Loius are the worst! Bought a used 2020 Kia Sorento in 2023. Put 10k down and twisted and turned things so much. Ended up paying almost the same as the car new, FOUND THE ORIGINAL WINDOW STICKER IN THE CAR! With the added extended warranty that they put on at the last minute I paid MORE than sticker! I was back 2 days later to have the warranty removed! AND they have you sign this paper saying you cannot back out of the deal once you take the car! This place is full of con men! They are the epidemy of Used car salesmen! STAY AWAY!!!! Oh and they send me letters telling me they want me to trade my car in and they will give me a GREAT deal for it! Whet they are offering me is less than I owe! xxxx! More

No idea why others have had problems. ...We always buy from this dealership, we've purchased about a dozen cars from them in the past seven years. Only had an issue with 1 of the cars (use ...We always buy from this dealership, we've purchased about a dozen cars from them in the past seven years. Only had an issue with 1 of the cars (used) and they made it right. The last 2 vehicles we purchased from them were personally delivered to our home by our salesman Luiz who even had dinner delivered to us. Luiz is like family to us now and is always helpful and informative working hard to get you the best deal possible. We had no problem in 2022 when we wanted to pay cash for one of the vehicles, it was an easy transaction, called told them what we wanted and that it would be a cash sale. We brought a cashier's check in signed the papers and were on our way. More

My 2015 Kia Sorento's motor quit on 9/6/2023. It took almost a week to get the approval for the warranty repair by Kia corp. The vehicle has 92000 miles on it so it is still covered by the powe It took almost a week to get the approval for the warranty repair by Kia corp. The vehicle has 92000 miles on it so it is still covered by the power train warranty. I was also informed the the motor in my vehicle is under a recall. On top of this I have a repair contract on this vehicle. Every time I contact the service department the time to replace this motor keeps getting extended. It was first suppose to take at least 2 weeks. 2 weeks later I called and was told that there were a couple of cars in front of mine. I called a few days later and wad told that they were telling people at least 4 weeks. I called again 2 weeks later and was told by Tim that it would be at least another 2 weeks. I know that a motor can be replaced in one day. If I ever get my car back I will not return to Gateway Kia in Quakertown for service of any kind and will never purchase another kia. More

I Went To Buy A 2023 Kia Sportage And Was Never Shown a 2023 Kia Sportage So Carlos Vargas My Salesman Started Showing Me Used Cars And Brought In Paper Work For A Used Car And Carlos Never Had My Trade I 2023 Kia Sportage So Carlos Vargas My Salesman Started Showing Me Used Cars And Brought In Paper Work For A Used Car And Carlos Never Had My Trade In Appraised And I Said I Would Think About It And I Have Text Messages That Carlos Was Going To Have His Finance Staff Fill Out a Credit Appliplication For A 2023 Kia Sportage And Never Did And Mgr Julian Breuk And General Manager Came To Carlos Desk And I Said The Boss Is Here And Michael Kardane Said I Am The Boss And They Pressured Me To Buy A Used Car That I Did Not Go There For And I Went Back To Talk To Carlos About The Paper In The Glove Box Because There Was Not Some equipment Not In Car So I Asked Julian Breuk Where Is Carlos And He Said He Was On Vacation Then When I Was Leaving I Asked Michael Kardane When Will Carlos My Salesman Be Back And He Said Carlos Is No Longer With The Company ? And I Never Filled Out A Credit Application And I Have A Text Message From Carlos That He Was Going To Have His Finance Staff Work On The Credit Application More

Purchased a 2018 Dodge Durango on July 3, 2023, and wanted to pay cash. Sales manager, Julian Breux asked me to finance the vehicle, as he would get paid sooner. He said I could pay off the vehicle i wanted to pay cash. Sales manager, Julian Breux asked me to finance the vehicle, as he would get paid sooner. He said I could pay off the vehicle immediately with no early payment penalty fees or interest rates accrued. When the statement from the bank came for the first payment, there was an interest charge of $240 added to the payoff. The bank couldn't, wouldn't do anything about the interest charges, so I went to see Julian Breux, and he agreed there was a mistake on his part, and he would reimburse the $240. After supposedly checking with the accounting department, he called me the next day and said that a check would be issued to me for the $240. After two more phone calls, and more promises that a check would be coming, i have not received the $240. Do not trust the word of Julian Breux. I would go elsewhere for your car-buying experience. More

Buyer be wear! They are expert at marking up to the moon, trying to "get you in it" by expanding your financing term, 1st coming at you with crazy monthly payments, They are expert at marking up to the moon, trying to "get you in it" by expanding your financing term, 1st coming at you with crazy monthly payments, then trying to get you think you got a deal when they come down. I can't emphasize enough, start negotiating from the very tiny fine print msrp, not the prominent total! They are pros at what I described, and I really have to admit I bought into some of it and got a terrible deal on a nice car that should have been thousands cheaper if I did not fall for the xx tactics. More

The new Mike l manager they brought on is the worst manager I’ve seen in 4 years of selling cars. As a former worker there I can tell you to stay away! Mike once told me he could get a deal that sounde manager I’ve seen in 4 years of selling cars. As a former worker there I can tell you to stay away! Mike once told me he could get a deal that sounded reasonable. I had a lady drive an hour in all for them to lowball her trade and try to get me to swap her to a way less nice car with more miles with an older body style. She left beyond angered and I was equally upset! Truly just shameful. Most used inventory costs more then there msrp did years back. Mike L doesn’t coach doesn’t say much has 0 personality and is beyond under qualified to manage a dealership! He gave 0 paper work on how he wanted sales process done. 0 coaching. Just try’s to assert his power. It went from a happy dealer with ten plus cars to a dealer that did a few to none done says. Also when the new Mike came they brought in a sales guy named Troy who grunted at people n made gross comments about people’s daughters. The guy was a walking lawsuit. More

My recent visit to Gateway Kia of Quakertown Dealership left me utterly frustrated and disillusioned with their management team. I had high hopes of finding my dream car and receiving exceptional service, left me utterly frustrated and disillusioned with their management team. I had high hopes of finding my dream car and receiving exceptional service, but unfortunately, my experience was marred by the incompetence and lackluster attitude of the management personnel. From the moment I stepped into the dealership, it was evident that the management team was disorganized and unprofessional. Despite having made an appointment in advance, I was kept waiting for an unreasonable amount of time without any explanation or acknowledgment. The lack of basic customer service skills and attention to detail was glaringly apparent. Moreover, when I finally managed to speak with a manager, their attitude was dismissive and unhelpful. They seemed more interested in upselling and pushing me towards higher-priced vehicles rather than genuinely understanding my needs and preferences. It felt like they were more focused on maximizing their profits rather than building a positive customer relationship. Furthermore, the manager appeared to have limited knowledge about the vehicles on the lot. When I asked specific questions about certain features and specifications, they were unable to provide satisfactory answers or seemed completely unaware of the details. This lack of product knowledge was deeply concerning and reflected poorly on the dealership's commitment to providing accurate and reliable information to customers. To make matters worse, the manager's communication skills were severely lacking. They were unable to articulate their thoughts clearly and often provided vague or contradictory information. It was incredibly frustrating to engage in a conversation that felt like a never-ending loop of confusion and miscommunication. Their inability to effectively communicate only added to the overall sense of disappointment and dissatisfaction. In the end, I left the dealership feeling utterly disheartened and certain that I would not be returning. The management team's incompetence and lack of professionalism completely overshadowed any potential positives the dealership may have offered. A dealership's management should be the backbone of excellent customer service, but in this case, they were the primary reason for my negative experience. I hope that Gateway Kia of Quakertown takes this review as constructive feedback and works towards improving their management practices. A competent and customer-centric management team is crucial for the success and reputation of any business, especially in the highly competitive automotive industry. Until I see significant improvements in this regard, I would strongly advise potential customers to explore alternative dealerships that prioritize professionalism and customer satisfaction. More

Liars! Broken promises! Foul language used by salesperson! Overall awful experience! Never going here again to purchase anything!! I left this dealership f Broken promises! Foul language used by salesperson! Overall awful experience! Never going here again to purchase anything!! I left this dealership feeling taken advantage of and scammed. Car price was marked up over MSRP and when I called them out on it they wouldn’t honor their online price….gave some bogus excuse! Gave me a number for my trade value….then that number was lower when paperwork was done. No one ever went over any paperwork with me on the final financials to make sure all was accurate. I was just handed an envelope and told have a nice day. I should have listened to my gut and walked out of that dealership!!!! Management sucks. Nothing done about bad reviews! More