Gaudin Ford

Great car. Horrible buying experience Bought a 2016 Ford Explorer over Memorial Day. Salesman have to do the back and forth and really don't have any authority for bargaining. I get the we Bought a 2016 Ford Explorer over Memorial Day. Salesman have to do the back and forth and really don't have any authority for bargaining. I get the well we can do that or this.....but the process was not easy, long, and we paid more than probably we should have. We almost left based on the back and forth which would not have been good since we came in to buy that day. On one of the trips back we asked for tinting and it showed up later on the invoice that we were paying for it at only $200. Later after purchase there were some issues where we noticed on auto pay that we had some money deducted on a lease trade in that they were supposed to handle--we survived that and received our cash back but when my girlfriend called the salesman after the purchase he replied it's not in my "job title". Then.....I get the Ford Motor Company survey code in the mail and find out someone completed it for us....how interesting is that? I will probably be hesitant going in there again although, to be fair we love the Explorer and its a solid suv. The vehicle sold us not the dealership. More

Great service. I had i great experience at Gaudin ford dealership.The guys where very nice down to earth and professional, they got a great deal for me and manage it I had i great experience at Gaudin ford dealership.The guys where very nice down to earth and professional, they got a great deal for me and manage it on the best way possible, The sales consultant Victor Cardenas was very nice, he spend the time to explain to me the things i need it to know about the car i was baying and make me feel very comfortable and welcome. More

"Dominic Made Buying A Car Easy at Gaudin Ford" We went into look at new and used Ford Edge's for our daughter. Dominic showed us what was available and we took a test drive. He provided pricing on We went into look at new and used Ford Edge's for our daughter. Dominic showed us what was available and we took a test drive. He provided pricing on our two favorites and we made the decision. There was no back and forth, he provided his best price and we moved forward. The whole experience was simple. Our daughter now has her dream car! More

Had the best experience with Dominic LaSala at Gaudin Ford Dominic LaSala is the most efficient, none pushy salesman I have had the pleasure of working with. I am a single female and Dominic and his team make Dominic LaSala is the most efficient, none pushy salesman I have had the pleasure of working with. I am a single female and Dominic and his team make the process easy, efficient and made me feel totally comfortable and I was particularly skeptical after having a bad experience with another dealer locally. I love my new Ford and I couldn't have asked for a better experience. More

Poor Customer Service The customer service at Gaudin Ford was horrendous. After I got the vehicle and noticed an issue and brought it in. I was assured that the issue was g The customer service at Gaudin Ford was horrendous. After I got the vehicle and noticed an issue and brought it in. I was assured that the issue was going to be resolved once I got the vehicle back. Not only the issue was not resolved, but upon inspection of the vehicle the service department didn't even try to fix the issue. Sergio Correa and Frank Mooradian were the only people willing to resolve my issue. I concluded this opinion based upon the report that they had tested the component and “fixed” the issue that I was having. If they had done that then obviously they would have experienced the issue and known that it was in fact defective. I had brought it back to them twice with them assuring me twice that the issue would be resolved. I had to contact Ford directly for them to actually do the work they were supposed to do in the first place. If they had done their job they would have realized what the cause of the issue was, instead of just saying they fixed it when in reality they did not even look at it. I cannot comprehend what would bring on such disrespect and such dishonesty. Even if they ignore the fact that I’ve bought 3 Ford vehicles, I still bought a new 2016 Escape SE and they should have treated me with more respect that what they gave me. They had the audacity to lie to my face and tell me they resolved the issue when clearly they didn't even know what the issue was. The Sync 3 is not compatible with my apple products. The car has 2 USB ports, and thus I plan to utilize both ports. When I plug in my iPod to charge and my iPhone to listen to music the sync system decides to not work. This is absolutely unacceptable. Technology in this day and age is expected to be backwards compatible with any major consumer product. I find that because this issue the sync system is not at its greatest potential and because of this I have to reevaluate if Ford is really on the cutting edge. Ford likes to talk about their innovation and how they incorporate new technology in their vehicles, when in reality the technology is flawed. What baffles me the most is how Ford will install two USB ports and expect them not to be utilized to their fullest capacity. More

Great Service! Thank you On 6/10/2016 I went to the service department because my A/C went out in my car. It was 115 outside when I arrived I was hot to say the least. Kath On 6/10/2016 I went to the service department because my A/C went out in my car. It was 115 outside when I arrived I was hot to say the least. Kathryn noticing my flushed face started off by getting me a cold water. On 6/11/2016 I was traveling to California to take my son to Camp. I want to thank Kathryn Parman and the service team for quickly fixing my A/C. The service department was very busy and said it would be Monday before my car could be looked out. I explained my situation and Kathryn and the team took care of me on the spot. I truly appreciate the service I received. Thank you for the great service! Good People are hard to find and you have an amazing caring team. Thank you again. Bobbie More

Never again!! I will never purchase, lease or have my Ford Explorer serviced at Gaudin Ford. Their cashier was blatantly rude; they promised to have my Explorer 5, I will never purchase, lease or have my Ford Explorer serviced at Gaudin Ford. Their cashier was blatantly rude; they promised to have my Explorer 5,000 mile inspection ready no later than 45 minutes; I waited for almost 1 1/2 hours and missed my doctors appointment. More

Refreshing A refreshing car buying experience. Worked with me on phone and via email to narrow decision. Confident enough to quote via email. Built trust know A refreshing car buying experience. Worked with me on phone and via email to narrow decision. Confident enough to quote via email. Built trust knowing that they were not afraid to be open on pricing. Salesman Domenic was a rare professional find. Sure he wanted to sell me a car, trial-closed along the way, asked for the order, and he did so with respect, listening, and honesty...as I said...refreshing! Interaction with Kem the manager was very brief and professional as well. Speaking so highly of his team and not speaking down the competition was professional and respected. Typically bring my vehicles to 3rd parties for service but will give Gaudin's Service team the opportunity to earn my business on quality and caring as price is down my list of priorities when customer service is involved. More

Explorer purchase our sales person Chris handled everything perfectly and was very efficient. we will definitely highly recommend Gaudin FORD and Chris Rashbaum to eve our sales person Chris handled everything perfectly and was very efficient. we will definitely highly recommend Gaudin FORD and Chris Rashbaum to everyone! we love our 2016 Explorer. More

Excellent If you want a great experience at a ford dealership go to Gaudin ford and ask for Chris Rashbaum. I got a f150 and my girlfriend got a focus . He work If you want a great experience at a ford dealership go to Gaudin ford and ask for Chris Rashbaum. I got a f150 and my girlfriend got a focus . He worked with us on the number we wanted in both vehicles and we left feeling like a member of the family. When it's time for a new truck I'm going to Gaudin and going to see Chris More