Gay Family Kia - Service Center

My Wife came in for her Free Oil Change but walked out paying $41.12 for 2 added items 1) Ethanol Defender 2) Oil Conditioner My wife is Naive and you suggested 2 xx Items to be added into her car. We paying $41.12 for 2 added items 1) Ethanol Defender 2) Oil Conditioner My wife is Naive and you suggested 2 xx Items to be added into her car. We could have bought both Items for under $10 at any Local Car Parts Store This is a brand new car and YOU should be Supplying the Proper Oil for this Car, and if it's the proper Oil, then you don't need an Oil Enhancer Same as a Ethanol Defender. By adding those 2 items just to get some money from a FREE OIL CHANGE is unethical to say the least. We will never Purchase any other vehicle from your Dealership, nor will we recommend anyone to purchase from you as well. You need to refund her money for the Snake Oil you sold her, she has no idea about an engine and the Additives you snakingly sold her. You're wrong in every sense of the way. Social media is a xxxxx, and I will make sure this Robbery gets blasted out about your Service Department. You have lost a customer for good Good job and thank you for the Non-Free Oil Change Gay Family KIA Service Department - Definition "Nothing is Free" More

Great service friendly and knowledgeable team. Kept me informed and timely turnaround. Will return. Thanks Kept me informed and timely turnaround. Will return. Thanks More

I scheduled a drop off appointment on a Monday. They didn’t even look at my car until Thursday so my car wasn’t complete until the following Thursday, which is unacceptable. Why should I make an ap They didn’t even look at my car until Thursday so my car wasn’t complete until the following Thursday, which is unacceptable. Why should I make an appointment in advance and no one even looks at my car More

The staff was very friendly and the new facility looked great! Thank you, Tanner for being helpful great! Thank you, Tanner for being helpful More

Friendly staff, nice facility, chairs uncomfortable though. I was pleased that they took me in as a walk-in. My car was completed within 2 hours with a car wash even. though. I was pleased that they took me in as a walk-in. My car was completed within 2 hours with a car wash even. More

There was no communication had to call to get any information waited weeks after my scheduled day to get a call but instead I had to call. Very frustrating. Communication is key in customer service. information waited weeks after my scheduled day to get a call but instead I had to call. Very frustrating. Communication is key in customer service. Waited on service manager to respond to phone call and email as well. Nothing... More

Friendly people. Had oil change and tire rotation & Missing. Lug Nut on my right rear tire!! Also was missing at oil change I had I January! Was not told Or Repla Had oil change and tire rotation & Missing. Lug Nut on my right rear tire!! Also was missing at oil change I had I January! Was not told Or Replaced !! $4.50 part !! Omg More

Efficient, on time repairs, fixed the first time, goes out of the way to accommodate the customer out of the way to accommodate the customer More

This dealership is awesome and the customer service is great. I was in and out in no time. great. I was in and out in no time. More

Excellently and professional customer service provided. Quick wait time and clean comfortable waiting area provided. Quick wait time and clean comfortable waiting area provided. More