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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
882 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 882 reviews

May 01, 2025

Service was good and prompt. Service specials helped! I will be returning my vehicle again. More

by henryvillegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
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May 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 01, 2025

Dealership was amazing! Marcos does the most for his customers. He was quick and easy to work with and made the process a lot less stressful. More

by Journey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Sierra
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May 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

May 01, 2025

I wish they were faster with service. I had a long wait with a scheduled appointment More

by Rmcfour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael. He was awesome.
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May 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our General Manager, Buck Barton, at bbarton@genemesser.com. We look forward to hearing from you.

April 30, 2025

David was a Very efficient advisor. Very polite, professional and car was ready before promised. Excellent service. More

by Mari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vasquez
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May 02, 2025 -

Gene Messer Ford of Lubbock responded

Hello Mari, we're happy you found David to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

April 28, 2025

Awesome service. Very quick service. Barbara was informative and all of the staff at pickup were great! More

by Srrobison@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara, ?Alex
Report | Print
Apr 29, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

April 28, 2025

Great service experience, no hassle and all work was done on time. Highly recommend Barbara at the service desk. More

by jbread5725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara (service advisor)
Report | Print
Apr 29, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 28, 2025

David took care of getting my car oil change I would like for it not to take 2 hours for a oil change More

by Areyes9140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Apr 29, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 27, 2025

Courteous and efficient. Check in was pretty painless, reviewed the services I wanted, and they were done. Waiting on the truck. Took about 2 and 1/2 hours for oil change, ti More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
Report | Print
Apr 28, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 26, 2025

They did the service. Car was picked up and returned as agreed. Excellent service manager More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
Apr 28, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 25, 2025

We arrived before the appointment and we were greeted kindly. The service was excellent. Thanks. More

by Janie Alarcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Castilleja and one other who directed me to the door to bring my expedition into the service area
Report | Print
Apr 27, 2025 -

Gene Messer Ford of Lubbock responded

Hi Janie, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

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