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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.4
379 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 379 reviews

May 03, 2024

The work that was done was fix in a time that was good for me thank you very much More

by leecawl454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Helpful
May 02, 2024

Barbara was absolutely delightful. She was professional and handled all our needs in a timely fashion. More

by Traci Campbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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May 03, 2024 -

Gene Messer Ford of Lubbock responded

We're thrilled to hear about your positive experience and the delightful assistance provided by Barbara. Your satisfaction is our top priority, and we value your business. We are looking forward to helping you again in the future!

Helpful
May 01, 2024

Oscar Tristan, went above and beyond to help me find the right vehicle for me. I really appreciate him. More

by martap0318
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Tristan
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May 04, 2024 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We're thrilled that Oscar provided you with an exceptional sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

Helpful
April 29, 2024

Service is very prompt and friendly. I will come back for the service department. Aryan was great. Parts department not so much. I will never buy from your parts department again. Ru More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan
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Helpful
April 27, 2024

Service advisor was great. No issues and quick service. Will visit this dealership again in the future. More

by tzirpoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie
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Apr 30, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 26, 2024

I have purched at least five vehicles from Gene Messer Ford and they have always treated me well and gave me a great deal. More

by rudypena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tuff
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Apr 30, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
April 26, 2024

Can’t say enough good things about their service department! From the time I dropped my truck off until the time I picked it up I was kept up to date on what was needed and done. Truck was ready w More

by Gr3gmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell
Report | Print
Apr 30, 2024 -

Gene Messer Ford of Lubbock responded

It's great to hear about your positive experience with our service department! We're glad that you were kept up to date throughout the process and that your truck was ready as promised. Thank you for making the drive from Midland, and we appreciate your feedback. We're here to ensure your satisfaction and make your experience with us exceptional every time!

Helpful
April 25, 2024

Great service department. I never have to wait long to check in my vehicle for a service appointment. Great staff! More

by t.blagrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell
Report | Print
Apr 27, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 24, 2024

Everything went very smooth . Ali Bollegar made everything easy and personal. It was not a pressure sales experience which is what I liked the most. I hate pressure sales people . More

by Dineroking11199
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Bollegar
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Apr 25, 2024 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We're thrilled that Ali provided you with an easy sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

Helpful
April 24, 2024

Great staff, friendly, other than waiting on parts which is normal these days. Great service More

by theworldslargestspur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
Report | Print
Apr 27, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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