Gene Messer Ford of Lubbock

Great customer service, they always communicate with me about my vehicle. And they're usually pretty busy when they have this special price on oil change. But they usually get my car in and out. about my vehicle. And they're usually pretty busy when they have this special price on oil change. But they usually get my car in and out. More

Good fast service. Helpful and nice service employees. Would recommend to other people and will keep going. Helpful and nice service employees. Would recommend to other people and will keep going. More

Was pleased with the customer service and Josh, the sales person who helped me out person who helped me out More

Barbra and the Lincoln team did a great job of taking care of me :) thank you! care of me :) thank you! More

Thomas Gonzales was very friendly and helpful with us we highly recommend him for your needs highly recommend him for your needs More

The dealership took my ford f-150 in late in the day and turned around my oil change in a little over an hour. The facility was neat and clean. Very nice folks. turned around my oil change in a little over an hour. The facility was neat and clean. Very nice folks. More

Good job. Good guys. Taken care of by all the people. Good job by all. Good guys. Taken care of by all the people. Good job by all. More

Having trouble communicating with sales or manager when I call. Needing my check. Been a week call. Needing my check. Been a week More

I took my vehicle in for service and was notified I needed rear tires.Was given a quote for the tires currently on my vehicle. When I went to pick it up, before I drove away I noticed they were not the needed rear tires.Was given a quote for the tires currently on my vehicle. When I went to pick it up, before I drove away I noticed they were not the same as the front or the ones I was quoted. I was not notified or told about this change at any time. I noticed it and brought it to their attention. I was told they didn’t have them. Then I requested for them to find the ones I have and after some searching 2 were located. I am disappointed with the lack of communication I received at this visit as well as multiple other visits with service and collision. I have given Gene Messer 3 years worth of chances to keep me and my family as a customers but we will likely take our business elsewhere. I did not and have not received the “world class customer service” Gene Messer prides itself on. More

I was looking for a specific vehicle. The minute they had one in their hands they called me. I was in and out in a few hours with a vehicle I dearly wanted and was hard to find. These guy The minute they had one in their hands they called me. I was in and out in a few hours with a vehicle I dearly wanted and was hard to find. These guys are great! Alejandro was a great salesmen as well. More