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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
881 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 881 reviews

December 07, 2023

Needed recall done on car. Dealership says needed long term car and they had none at time. Waited 3 weeks the said to get one. Called and still none. For 3 months I tried t More

by Runaround
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr. Culp . He helped. Others just saying same thing. Needed up to 4 days and no rental cars.
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December 07, 2023

Everyone (aside from a receptionist or two) was very helpful and anxious to make sure all our needs were met. More

by Jolene T.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Navarrette and Andy Garcia
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Dec 09, 2023 -

Gene Messer Ford of Lubbock responded

It's good to know that, overall, your experience at Gene Messer Ford in Lubbock was positive! A team that's dedicated to meeting your needs can make a big difference during your car buying experience. Congratulations on your new vehicle!

December 06, 2023

After almost one year truck still not fixed, it’s replace this and then replace something else then do this but it may or may not fix it More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barbara, Mike Pugh, Bill
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Jan 09, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to my attention. I apologize for the poor customer service and ongoing issues you've been experiencing with your truck. I would like an opportunity to address your concerns and to earn your business, please contact me at mpugh@GeneMesser.com. I look forward to speaking with you. Mike Pugh Service Manager mpugh@GeneMesser.com

December 05, 2023

Be sure to thank God for all you have. If you are not saved, ask God into your life! More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Dec 06, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

December 05, 2023

Great service and very little waiting time. Thanks Barbara Orr, always very professional and friendly!! More

by Nadinemmcdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Report | Print
Dec 07, 2023 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Barbara provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 04, 2023

Great customer service and fast accurate service. Positive atmosphere very clean area and good coffee. More

by johnnyolvera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex
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Dec 05, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

Usually pretty willing to help with any problem I might have. Waiting room is fairly comfortable. More

by shirleyhscott
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barb
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Dec 06, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

Had a good experience getting my Maverick's fist oil change here. No issues. Easy in and out. Vehicle was left clean. More

by GHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Greer
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Dec 05, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

Was looking to get my car traded walked into the lot and someone immediately helped me. Really enjoyed the service of Josh was very communicative of the whole process and made sure he could answer all my qu More

by aliceportillomoraes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh, Redding
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Dec 05, 2023 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear you had a positive experience while exploring the option of trading in your car! Having someone assist you right away, like Josh, and being communicative throughout the process is a great customer service touch. Their dedication to answering your questions and ensuring you were well-informed shows their commitment to providing a smooth and helpful experience. It's excellent that both Josh and the manager were professional and proactive in addressing any inquiries you had about the trade-in process. Congratulations on your new vehicle!

November 29, 2023

As a new customer, i experienced quick and friendly service. Effective communication throughout the whole process. Would highly recommend. More

by valerieramos17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Culp, Daniel Ramirez
Report | Print
Dec 01, 2023 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear about your positive experience as a new customer! Quick and friendly service, coupled with effective communication throughout the entire process, are essential aspects of creating a positive first impression. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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