Gene Messer Ford of Lubbock

Horrible Very disappointed. My truck was in service for nine days, before they looked at it. I had to go to the dealership to get an update on the status of Very disappointed. My truck was in service for nine days, before they looked at it. I had to go to the dealership to get an update on the status of the truck as they would not return my phone calls. My truck has the Ford death wobble, which was not fixed and is currently back at the dealership for another attempt at fixing the problem. This is actually the third time now that my truck has been in the shop over the last few months. It is difficult to watch advertising about how Gene Messer does business the right way and how tough Ford trucks are, while I am having to find a ride. Hopefully this time they will be able to put Humpty Dumpty back together again. More

Fast Works Oil change and tire rotation with brake check The Saturday before Christmas seemed like a good time for an Oil change and brake check.. Good advice on remaining life of brake pads. I have more kno The Saturday before Christmas seemed like a good time for an Oil change and brake check.. Good advice on remaining life of brake pads. I have more knowledge and a few choices after the Holidays and Football games. Good visit with all the staff in service and the shuttle driver More

Kept my car 5 days to fix cruise control Brought my car in on a Monday to have the cruise control fixed for the second time (first time was by a Ford dealership in Utica, NY). I was told a t Brought my car in on a Monday to have the cruise control fixed for the second time (first time was by a Ford dealership in Utica, NY). I was told a technician couldn't look at the car for 2 to 4 days and that I had to leave the car there. I spoke to the service manager and he said he would have a technician look at it the next day. He lied! On Thursday I got a call saying that the a technician had finally diagnosed that the cruise control needed replacing again (Surprise), and they would get to it on Friday. I was without my car for 5 days. They would not allow me to make an appointment I had to leave the car there. Totally unacceptable. More

Good Job Now the waiting time is less unlike before... Highly satisfied with the service.. and giving more discount. They are always doing mulptipoint inspe Now the waiting time is less unlike before... Highly satisfied with the service.. and giving more discount. They are always doing mulptipoint inspection to vehicle. ..Job well done More

New tires Great place to get set of new tires for your truck. They have great prices and great service. My truck was finished when they told me it would be. Great place to get set of new tires for your truck. They have great prices and great service. My truck was finished when they told me it would be. That is hard to find anymore. More

Thomas Gonzalez Sr. Thank you! We are a Ford Family for as long as I can remember. Thomas has been my agent for the past 12+ years and through all of my purchase, I have to say tha We are a Ford Family for as long as I can remember. Thomas has been my agent for the past 12+ years and through all of my purchase, I have to say thank you for all your help from my first purchase to our most recent and as long as Thomas is at Gene Messer Ford, we will continue to go back to him. Congrats on your 20+ years of dedicated service.! We are enjoying our new 2018 escape and a great change from a large suv to a more compact suv, perfect size! Love it! More

New ford 250 purchase Overall experience was pleasant. Jacob was helpful in getting the truck that I wanted. Walked out with a better deal than I started with which is alwa Overall experience was pleasant. Jacob was helpful in getting the truck that I wanted. Walked out with a better deal than I started with which is always a plus More

Gene Messer Ford LUBBOCK review. I've been a costumer of Gene Messer since I bought my new truck back in 2013, and up until the summer before last I had no issues, regular maintenance I've been a costumer of Gene Messer since I bought my new truck back in 2013, and up until the summer before last I had no issues, regular maintenance and inspections were great. Then I had to have my truck into the body shop for some pretty extensive work on the front end,I specifically asked it be sent there because it was my dealership, the truck was still quite new and I figured they'd be my best bet fro OEM parts and up until then, great service seemed the norm. But I had to bring my truck back in 4 times before they finally wrapped up all the details, after it had supposedly been "completed." Then about a month ago, I had my passenger side window busted out, I was travelling and needed the window fixed immediately, so I had it done elsewhere, But they said it would be better to go to the dealer to make sure the tint matched. So I called in explained what I needed, a new window needed the tint matched, they asked me to come in, so I did, they quoted me about 35 dollars and then decided to tell me that there tint guy wouldn't be in for a few days, which they could have easily told me over the phone, instead of wasting my time. Then I go back to get it done, along with my usual oil and filter change and regular maintenance, but when I check my bill I see that they charged me well over 60 dollars just for the window tint, ridiculous, Also as a side I was told that they would wash the vehicle for me since I had an issue prior, they did not. I then received an email survey and I conveyed to Ford my disappointment with that service, Then weeks later Ford follows up to ask if Gene Messer had reached out to me to make things right, and I could only respond that I had not heard a thing from Gene Messer. Then today, I notice I have a coolant leak, I find the origination point, do a little research, find its a common issue with my make and model, I call to explain what the issue is and get a quote, but they say they have to look at it and cannot quote over the phone. Fine, I ask if I could bring it in. They say sure they look up when there may be an opening, they ask if I can be there in 15 minutes, I say sure and head out from work. I get there, the customer agent looks me up sees I have set up an appointment to have my truck looked at, then tells me it would be 2 days before they could see it and that I would have to leave my truck there to be "in line". I promptly replied no, I cannot be without my primary source of transportation for 2 days just to have them look at something that I already have identified, and they could fix in 45 minutes. And also I ask why would they ask me to come out if they could not look at the vehicle for 2 days? They respond that I had probably been talking to a call center, which may be, but I doubt it, and even so they should have a system of communication to prevent these sorts of issues. So I left, I took my truck to a very good reliable shop here in Lubbock that I knew could do the work, and 45 minutes after I dropped it off, my truck was back in my possession repaired. So I am just about fed up with the lack of customer service that I seem to be getting lately with Gene Messer. I would say unless it is a warranted issue that they should have to fix, take your business elsewhere, I can point you to at least one better place. More

Great The customer service was excellent from Dylan. Was by far the best experience I have had going to a dealership to purchase a new vehicle. The customer service was excellent from Dylan. Was by far the best experience I have had going to a dealership to purchase a new vehicle. More

Service Department My heater wasn't working 2 days before a big cold front was coming. I first called another Ford dealership and they couldn't get me in for almost a we My heater wasn't working 2 days before a big cold front was coming. I first called another Ford dealership and they couldn't get me in for almost a week. I called Gene Messer Ford on 19th and Loop 289 and spoke to Ryan and he said they could get me in Today! What's more he said they could make sure I had a ride and even Free rental car for a couple days if they had to keep it. Great! I took my car in and met Matt. He said the same and was as courteous and professional as could be! They honored my warranty, got my heater back in tip top shape and even washed and vacuumed my car! They got me to work on time and picked up on time and the shuttle drivers were great too! Both Matt and Ryan were adamant that they Wanted to get my heater working before this cold snap hit. And they sure did. In this day and age there is a real Shortage of service. But not at Gene Messer Ford. I will not go anywhere else if I ever need service again. I HIGHLY recommend them! Thank You Gene Messer Ford Staff for everything!!! More