215 Reviews of Gene Messer Kia - Service Center
Kindest dealership in Lubbock! They were happy to do work on my Kia Telluride . Dealership is a top one in my book. Everyone from the person that answered the phone to the young ma They were happy to do work on my Kia Telluride . Dealership is a top one in my book. Everyone from the person that answered the phone to the young man that drove my car up was friendly and determined we were pleased. Must try Gene Messer Kia for a life partner with your car. Next time it needs something we will drive from Odessa to their dealership More
I’ve been to Gene Messer Kia quite a few times now since getting my 2025 Kia telluride and every single time I’ve done every staff member has been very polite and respectful and have made sure that all my n getting my 2025 Kia telluride and every single time I’ve done every staff member has been very polite and respectful and have made sure that all my needs have been met. Very superior in the customer service. I don’t know why I didn’t buy a vehicle from them before. 💜 More
I had my kia sportage in for service 4 days to fix air conditioner. I paid $ 1465. , told 100% working did not even get out of Lubbock, texas and the air conditioner still blows hot air .. Went back twi conditioner. I paid $ 1465. , told 100% working did not even get out of Lubbock, texas and the air conditioner still blows hot air .. Went back twice more because service person Jon Stewart was very nice to me, but don't feel that i got quality time, due service for took Kia in as business open and did not even my Kia out of parking lot in service dept. last couple hour before closing the rush to do something and i was told fixed . I love my kia but will not be back at this dealership. More
I LIVE IN MIDLAND TX. AND I TRAVEL OVER A 100 MILES TO GET A OIL CHANGE ON MY CAR. BECAUSE KELLY GRIMSELY IS CLOSED DOWN IN ODESSA. SO I HAVE NO CHOICE! GENE MESSER IS T AND I TRAVEL OVER A 100 MILES TO GET A OIL CHANGE ON MY CAR. BECAUSE KELLY GRIMSELY IS CLOSED DOWN IN ODESSA. SO I HAVE NO CHOICE! GENE MESSER IS THE CLOSES DEALERSHIP TO SERVICE MY CAR! I REALLY DON'T MINE THE TRAVELING TO SERVICE MY CAR BECAUSE THIS DEALERSHIP IS WONDERFUL! I'VE ALWAYS LIKED THE WAY THEY TAKE CARE OF YOU! MY OIL CHANGE TOOK 45 MINUTES IN AND OUT! THATS SERVICE WITH A SMILE! I WILL ALWAYS GO TO GENE MESSER KIA! THE GUYS THERE ARE WONDERFUL AND PROFESSIONAL! More
I had routine maintenance and a recall. Set an appointment online and they helped me immediately. They provided an Uber home and picked me up a couple of hours later when the car was ready. Set an appointment online and they helped me immediately. They provided an Uber home and picked me up a couple of hours later when the car was ready. Very easy to work with and helpful. More
I came in for an oil change. He went over my request and we discussed some other service options. He was efficient and professional. John has a great customer service person He went over my request and we discussed some other service options. He was efficient and professional. John has a great customer service personality. He is definitely an asset to Gene Messer Kia. I also appreciate the courtesy ride...I went back and forth with minimal wait. The facilities are always clean and I ALWAYS take advantage of a cool beverage. I can work on projects while waiting in the comfortable waiting room, should i chose. I will be looking to buy another Kia, and will be looking at GMK. More