Gene Messer Volkswagen
Lubbock, TX
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83 Reviews of Gene Messer Volkswagen
Great experience! As a woman it can be intimidating to shop for a car alone so I was not looking forward to shopping. However, after seeing their reviews I decided to s As a woman it can be intimidating to shop for a car alone so I was not looking forward to shopping. However, after seeing their reviews I decided to start my search at gene messer VW. Well, It was my first and last stop. From the moment I walked in I was greeted warmly and met with Edmond who was extremely helpful. He was was kind and made me feel at ease immediately. Also, the manager who greeted me (forgot his name) was attentive and made me feel like a valued customer. I will do all my service for my Jetta and recommend them to anyone looking for a new vehicle. More
Websites Called and talked to sales that I wanted to by a truck they had listed on their website. The sales man told me the price was over two times the liste Called and talked to sales that I wanted to by a truck they had listed on their website. The sales man told me the price was over two times the listed price. I asked to speak to a manager. Talked to the manager and he told me that those prices on their website sometimes are wrong and he would not sale me the truck for that price. Buyer be ware. These guys are not truthful to get you to come into there lot. More
Skeptical, but Surprised! I’ve had issues with the sales side of this dealership before. I was very scared to try their service department, but ended up being very pleased with I’ve had issues with the sales side of this dealership before. I was very scared to try their service department, but ended up being very pleased with the job these guys did. They took great care of my car, and were very friendly. I look forward to using Messer VW Service again. More
Dishonest dealership! After 9 month, I found out the Jetta that I bought was wrecked! They didn't disclosed that the car was damaged and has a painted hood, bumper and rig After 9 month, I found out the Jetta that I bought was wrecked! They didn't disclosed that the car was damaged and has a painted hood, bumper and right fender. Don't do business with this dealership. They refuse to accept the responsibility. Dishonest dealership! More
Professional, courteous service. Brought our 2016 V.W. Jetta Sport in for 30k service. Service dept. took our car right away and notified us when service was complete, all in a reason Brought our 2016 V.W. Jetta Sport in for 30k service. Service dept. took our car right away and notified us when service was complete, all in a reasonable time frame. More
Very efficient process. Was updated on every step. Kyle did good work for me on my new vehicle. For a lower price at that. Very much appreciated The opportunity Kyle. Thank you so very much! Kyle did good work for me on my new vehicle. For a lower price at that. Very much appreciated The opportunity Kyle. Thank you so very much! More
Service The manager was so nice and helpful. They offered to take us to our dentist appointment because the car service was going to take a little longer than The manager was so nice and helpful. They offered to take us to our dentist appointment because the car service was going to take a little longer than they thought. We have always used them fir our services and any questions we may have. AWESOMR service department More
New 2017 CC Our salesman Bejamin Jacobi seemed truly interested in helping us get the best deal possible. All just to keep us in the Volkswagen family. Please giv Our salesman Bejamin Jacobi seemed truly interested in helping us get the best deal possible. All just to keep us in the Volkswagen family. Please give this dealership a shot if ever shopping for a new car in Lubbock, Texas. More
Great Service Great service, and friendly sales people. My sales rep was not just interested in selling me a car , his was interested in me, (especially when found Great service, and friendly sales people. My sales rep was not just interested in selling me a car , his was interested in me, (especially when found that I was a veteran). I would recommend them to all my friends and family! More
Excellent Experience. Myself and my parents have been shopping at Gene Messer our whole lives. Love the atmosphere and employees that work here. Would recommend any body Myself and my parents have been shopping at Gene Messer our whole lives. Love the atmosphere and employees that work here. Would recommend any body in the market to go see Dan Deleon and the team at Gene Messer VW! More