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Gene Messer Volkswagen

Lubbock, TX

4.7
83 Reviews
Call Dealership (806) 793-8844

7007 University Ave

Lubbock, TX

79143

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83 Reviews of Gene Messer Volkswagen

May 01, 2024

Fast and friendly service wasn’t sure if I needed to make an appointment to have my car serviced or I could just show up, they took it right in, and didn’t take very long at all. More

by bja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
May 03, 2024 -

Gene Messer Volkswagen responded

That's great to hear! We're glad that you experienced fast and friendly service at the dealership for your car servicing. It's good to know that they were able to take your car in without delay, whether you had an appointment or not, and that the service was completed quickly.

Helpful
May 01, 2024

Had a good experience with gene messer Volkswagen, my car is running great now and I will definitely go there for anything else needed More

by debraflores5198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew,
Report | Print
May 04, 2024 -

Gene Messer Volkswagen responded

We're delighted to learn that your experience was good! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
April 30, 2024

Luis did a good job with helping me out with purchasing a vehicle. Kind and worked to get price down. I don’t know pricing wish it was lower but he did good job. More

by pdavis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
May 03, 2024 -

Gene Messer Volkswagen responded

We're glad to hear that Luis provided you with a positive experience and worked hard to assist you with your vehicle purchase. Our team strives to ensure that our customers feel valued and supported throughout the process. Thank you for choosing us for your automotive needs!

Helpful
April 27, 2024

Excellent service. Great people. Really work with you. Price was reasonable. Got most work done under warranty. More

by jstar1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Apr 30, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 26, 2024

Great service and friendly staff! I really feel like I got a good deal! Would definitely recommend family and friends to shop for their next vehicle at Gene Messer Volkswagen. More

by jomayhall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Esparza, Tyler Mitchell
Report | Print
Apr 28, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 25, 2024

Excellent customer service in the service department. New to Lubbock and was pleased to know the local dealership has a friendly staff. Kept me informed. More

by queenhadaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Apr 28, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 19, 2024

Buena atencion de parte de Melissa. Muy atenta. Rapidez y confianza. Espero seguir siendo atendido por los mismos empleados. More

by aceite_totalidad_0r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa arizpe
Report | Print
Apr 20, 2024 -

Gene Messer Volkswagen responded

Estamos encantados de que haya tenido una gran experiencia con Melissa y su atento y rápido servicio. Es fantástico saber que te sientes cómoda y segura con ella. Gracias por elegirnos.

Helpful
April 18, 2024

Andrew took great care of my daughter and I. He was very professional and kept us informed regarding the repairs needed. He provided the best customer service. More

by beccavasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodriguez
Report | Print
Apr 19, 2024 -

Gene Messer Volkswagen responded

It's fantastic to hear that you had a great experience and that Andrew provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 17, 2024

Always spot on. Excellent customer service. No pushy salespeople-Great work. Appreciate all they do! More

by vcochran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Apr 19, 2024 -

Gene Messer Volkswagen responded

We're delighted to hear about your positive experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.

Helpful
April 14, 2024

Everyone is outstanding, they keep the customer informed with current prices on all repairs. Outstanding More

by jerryhendrick60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Apr 16, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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