My Review Of Gene Steffy Chrysler Jeep Dodge RAM:
I am adding to the below review as I have since spoken to both Pat Prokupek, Fixed Operations Director and Tim Hoshor, the General Manager of this dealership. Both Pat and Tim were professional at all times and could not apologize enough for the experience I had and the service I received with this visit. I was assured by both this was not the norm for daily operations in this service department. Both related they addressed the issue with their Service Consultant and I received four free (unsolicited), oil changes from Pat to be used at any Jeep Dealer/Service Center of my choice. I adjusted/raised the Customer Service; Friendliness; and Overall Experience marks, from a previous 1 to what they are currently, solely from the professionalism displayed by both Pat Prokupek, Fixed Operations Director and Tim Hoshor, the General Manager of this dealership.
I took my vehicle in for a routine service (oil change & tire rotation). I received my vehicle back in a timely manner and was on my way. About an hour later I decided to check the dealers work and discovered my tires had not been rotated. I had marked the front drivers side tire prior to the service. I was a little disappointed, but mistakes happen, so I returned to the dealership to have the paid for service completed correctly. I arrived and let the Service Consultant Roby Degli-Esposti know the tire rotation had not been completed. I was immediately told by Mr. Degli-Esposti that it WAS completed and he watched it being completed. I asked him if he thought I was lying about it and he again stated that he watched them rotate the tires. I then related to Mr. Degli-Esposti that I had marked the front drivers side tire prior to coming in for service, which he seemed very surprised. Then to make matters worse, Mr. Degli-Esposti, changed his lie to "well I did watch them rotate the passenger side tires". I asked him if it was common practice by them to only rotate one side of the vehicle. He then changed his lie to, the reason all the tires were not rotated was due to the fact the rear tires had more tread. We'll it doesn't take a rocket scientist to know the reason you rotate the tires, is the front wear faster than the rear due to steering. After being lied to and having Mr. Degli-Espost infer I was lying to him, I asked Mr. Degli-Esposti if he would just have the service completed that I had already paid for.
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Gene Steffy Chrysler Jeep Dodge RAMAdded:
3/10/2014 3:28:14 PM
"Thank you for providing us with your feedback. Once again we apologize that you did not have a fully satisfactory experience at our dealership. We at Gene Steffy's strive to make sure that your experience is an excellent one and we are glad that we were able to resolve this issue with you.
On behalf of everyone at Gene Steffy Chrysler, we appreciate and thank you for your business."