Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Genesis Alfa Romeo FIAT
Macomb, MI
92 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
92 Reviews of Genesis Alfa Romeo FIAT
August 23, 2018
Extremely poor experience I have put off writing this review because I really thought FIAT of Lakeside would make good on their promises. After continuous lies and run around, I have put off writing this review because I really thought FIAT of Lakeside would make good on their promises. After continuous lies and run around, I need to write this review. I bought a 2017 Abarth in February of 2018. The vehicle had some front end damage, that they agreed to fix. They finally "Fixed" it in April. They ended up having to replace the front bumper and have it painted. The color match isn't even close. Also the front emblem is "on order", so they temporarily attached the old one. Well, that fell off, so I bought one from another studio and replaced it myself. I am still waiting for them to call me and tell the emblem has arrived. Also the car did not have the owners glove box material and I have been trying to get it from the studio since February. "I ordered it"..."have it and will put it in the glove box after service". Never happened. I stopped in a few weeks ago and Joe couldn't even remember what year car I bought, and still didn't have it. And if that wasn't enough, I am still waiting for them to replace the rear spoiler, which is also "on order". They will never call and I cannot get any more updates or responses from them. I will never set foot in this studio again. I have contacted FCA directly and Golling is now taking care of things. More
by Abarthguy57
Employees Worked With
joe thomas
March 07, 2018
Very helpful and catering to knowledgeable people I arrived to the dealership with my mom and dad in tow, under the assumption that I, a young guy out of college, would not be taken seriously. When I I arrived to the dealership with my mom and dad in tow, under the assumption that I, a young guy out of college, would not be taken seriously. When I walked in, I was greeted by Stan, who asked me what I was interested in. I told him I was interested in an Alfa Romeo Giulia Ti Sport, so he found one from the lot to let me test drive one. Throughout my visit, he was very friendly. I hear about all kinds of stories online about bad dealership experiences. Give a thanks to Stan for making a great experience for me! More
by AlfaGuy67
Employees Worked With
Stanley T Pough
November 28, 2017
Great prices and friendly staff! I enjoyed visiting Fiat Lakeside, they have a nice lounge area and Stan (sales agent) treated me respectfully. I drove a couple of cars before making I enjoyed visiting Fiat Lakeside, they have a nice lounge area and Stan (sales agent) treated me respectfully. I drove a couple of cars before making my final decision, no rush i was told, so i took my time to test them even in the highway. At the end, i got a good deal for my truck so i didn't have to look anywhere else for a used car. More
by Jorge, L
Employees Worked With
Stanley T Pough, David Holder
November 24, 2017
Felt very comfortable with purchasing a vehicle here, staff. I was very satisfied with The way I was treated and they made me feel welcome and I loved the hospitality. Already recommended some people. I was very satisfied with The way I was treated and they made me feel welcome and I loved the hospitality. Already recommended some people. More
by Dinah826
Employees Worked With
Stanley T Pough, David Holder
November 14, 2017
A very positive experience! I was treated with courtesy and respect. Those persons that I dealt with were both knowledgeable and very helpful. I had some initial trepidation go I was treated with courtesy and respect. Those persons that I dealt with were both knowledgeable and very helpful. I had some initial trepidation going by myself, a female senior citizen to buy a used car. My concerns were completely unfounded. I could not have had a more positive experience. As an added bonus, I was able to share military experience with Stan. More
by Very pleased customer
Employees Worked With
The gentlemen that assisted in completion of the paperwork. I did not get his name, Stanley T Pough, Randy Phillips
November 13, 2017
learning about my car On my last purchase of a vehicle, it was years before I found out how certain things worked. Well, not with my new 500x!! The day that I picked up my On my last purchase of a vehicle, it was years before I found out how certain things worked. Well, not with my new 500x!! The day that I picked up my car, the salesman was so helpful in teaching how the car works and functions. I walked out very knowledgeable about all features on the 500x! (Stan was the person that sold me the 500x, but there was a different guy that explained the features...I am so sorry that I don't remember his name!) More
by Humphries, A
Employees Worked With
Stanley T Pough
October 13, 2017
Work Vehicle purchase Randy and Stanley were fantastic. Vehicle was as described and they were very efficient with the paperwork. Good experience and I would highly recom Randy and Stanley were fantastic. Vehicle was as described and they were very efficient with the paperwork. Good experience and I would highly recommend them. More
by sc
Employees Worked With
Stanley T Pough, Steve Witinko, Randy Phillips, David Holder
October 09, 2017
Amazing experience Probably the best dealership I’ve been to in along time they treat you like family they don’t pressure you and give you information about everything b Probably the best dealership I’ve been to in along time they treat you like family they don’t pressure you and give you information about everything before you buy a car I love this place and the people that work here More
by Martins1991
Employees Worked With
Stanley T Pough, Steve Witinko, Randy Phillips, David Holder
October 08, 2017
Smooth transaction David did everything he could to ensure my experience was as smooth as possible, including driving over to another dealer to help return my old vehicl David did everything he could to ensure my experience was as smooth as possible, including driving over to another dealer to help return my old vehicle More
by mjarrettr
Employees Worked With
David LLewellyn
October 07, 2017
Excellent communication start to finish I contacted this dealer even though they were 5+ hours away after local dealers ignored, were super slow to respond, or didn't pay attention to questi I contacted this dealer even though they were 5+ hours away after local dealers ignored, were super slow to respond, or didn't pay attention to questions on my internet request. Within 5 minutes of contacting Lakeside, I had a call and an email from David LLewellyn, who had read my "lead" and answered my specific questions. He was the first sales person to do so and I wanted to do business with him. He was also eager to help with my trade from a distance, another part of the transaction other dealers were reluctant to do. We worked out the deal ahead of time, and he was good at letting me know everything I needed to in order to buy a car in a different State. He was also very clear about all the figures and sent the extra details I was curious about. When I arrived at the dealer to close my new car cleaned and ready to go. They were well prepared, and if I'd been in a hurry I could have easily been in/out in less than an hour. David Holder was my finance guy, and I found him to be very friendly, not pushy, and he too was well prepared. Every part of the transaction was exactly as presented before my journey to Detroit. Other employees also seemed so friendly. There were a couple other sales guys on the floor who had a smile and were easy to talk to. The place has a nice family-like atmosphere. I was willing to get up at 3:30 am and do an 11 hour round trip because of the service these guys provided. If I lease another Alpha Romeo in 2 years I will not hesitate to do it again. More
by Greg
Employees Worked With
David Holder, David LLewellyn
