Genesis of Charlotte

From Sales to Maintenance. Genesis of Charlotte has always been a pleasant experience. I highly recommend George Athens. On my 3rd purchase from him. Will come back. D. Coo Genesis of Charlotte has always been a pleasant experience. I highly recommend George Athens. On my 3rd purchase from him. Will come back. D. Cooper II More

Beware - Do Not Purchase A High End Vehicle From This Dealership Our experience was one of the worst purchase experiences of a lifetime... however, it didn't have to be. My wife decided to upon the Dealership Our experience was one of the worst purchase experiences of a lifetime... however, it didn't have to be. My wife decided to upon the new GV70 electrified after visiting the New York City Genesis studio. This would be our first Genesis experience. We drove two hours to Charlotte because of the deal that was offered, loved the car and made the purchase. Our sales rep James was knowledgeable about the brand. The color combination we wanted was not available, so we had one sourced from a different dealer and it was to be delivered the following week. This is where the problems began. The first delivery date was passed, and we were told that the car was "damaged" upon arrival to the dealer, so they had to find another car. We then had the second car delivered two days later. It became obvious that the car was not inspected prior to delivery, as the next morning we noticed external body damage on the rear bumper. Much worse, the entire climate control system was not functioning, and all remote start and control features were inoperable. I called to inquire how a car could be delivered without inspection, and asked to speak to a manager about it, my requests were ignored. A few days later our sales rep sent someone to get the car and left us a loaner. We were told that someone would be in touch to let us know what happened with the vehicle, maybe it was a simple fix. No response two days later I started calling the dealer. My sales rep told me the issue was "over his head", so I asked for a manager. I literally called sales manager Scott Crambitt 12 different times and not once did he ever return my call. Scott is not suited to be a leader, nor has little knowledge of customer service. To this date Scott Crambitt still has not returned my calls. We then opened a complaint with Genesis, we received some help but ultimately they said we had to work with our dealer unless meeting the lemon law statues which we did not based on days in the shop. I then starting emailing hoping for answers and was in contact with a online rep named Mia. 14 different email requests asking for a manager to call me back were met with the same response of how serious they take communication and customer service, and my complaints would be escalated to the GM. The responses were so similar, I asked if she was a BOT vs a human. I then asked to speak to Gabe Faria the general manager whom I was told would call me on four different occasions. To this date, no return calls from Mr. Faria. I started calling service and asking for a service manager of advisor, this was day 4 of the vehicle being picked up. Not once did a service advisor ever return secretary to tell me there was a problem with "a wire" and they would call us when resolved. No return calls. Ultimately, I called and waited on hold for 22 minutes for a service manager and was told by a service secretary that they had to order "a part" but there was only one on the world so unsure of delivery or if it would fix the car. Still no conversation with management of anyone in service, just the secretary and texts with my rep who had no knowledge of the issue. On Tuesday of the following week, we were told by our rep that the car was fixed. I again asked to speak to Scott Crambitt or Gabe Faria, no response. The car was delivered back to us last night in the condition it should have been delivered originally. We bought a $76,000 Genesis, gave the dealer $12,500 and were treated like we were the problem. To this date I have received no calls from anyone but the rep who is only concerned with his reviews. We will leave him a good review as he did everything in his power and was thrown to the wolves with no support or help. This dealership has a lot to learn about leadership, customer service, and how to interact with people. I would staringly discourage anyone from purchasing their vehicle here. More

Sean was a great salesman. He answered all our questions and we got the car we wanted He answered all our questions and we got the car we wanted More

Chuck and Joe were clear with all the details which helped the process quicker. Thank you! helped the process quicker. Thank you! More

It was a alsome experience and hopefully I will be doing best in the future best in the future More

The customer service was exceptional for maintenance services. I was thoroughly pleased with the valet process. services. I was thoroughly pleased with the valet process. More

Great overall dealership. Our salesman Lewis was an absolute pleasure to work with. Very friendly and knowledgeable about the brand. Our salesman Lewis was an absolute pleasure to work with. Very friendly and knowledgeable about the brand. More

Great service, great sales team, and great dealership. Would buy back here again for my next car. Would buy back here again for my next car. More

Great customer service. The staff were attentive to your need of service. I would recommend this location for a new or used vehicle. The staff were attentive to your need of service. I would recommend this location for a new or used vehicle. More

Excellent customer service and experience. Every employee spoke to us and made us feel welcomed. Zack went above and beyond to assist us along with Chad, Jeremie, Eden, and Adam. Everyone m Every employee spoke to us and made us feel welcomed. Zack went above and beyond to assist us along with Chad, Jeremie, Eden, and Adam. Everyone made sure I was satisfied and had the car I wanted. Great experience. Can’t wait for the Genesis Showroom/service to open! Thanks for a great experience! More