Genesis of Cool Springs
Franklin, TN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Service quality is poor. My engine was overfilled with oil and had greasy fingerprints on the engine cover. I had to wait 90:minutes before they began to work on my car even My engine was overfilled with oil and had greasy fingerprints on the engine cover. I had to wait 90:minutes before they began to work on my car even though they promised me the first appointment. They failed on a recall based software update and had to keep my car over the weekend causing me an additional trip to the dealer. This is a management problem. The tech didn’t seem well trained and accountability seems lacking. The tech. on my. Ehicle did not check his work before returning my car. Customer care should be paramount when servicing an $80k vehicle. BMW and Lexus have this down to a science. The ownership of Genesis of Cool Springs has a lot of work to do to close the gap. More
My experience from Day 1 at Genesis was perfect. The sale people and management was very supportive The sale people and management was very supportive More



