Genesis of Gurnee

I was impressed with staff being professional and very polite. Brian and Nick were very accommodating and answered all my questions. polite. Brian and Nick were very accommodating and answered all my questions. More

They don’t honor their maintenance agreement. I purchased a 2022 G70 with 3 years oil change/maintenance plan built in. Now getting notifications that they will no longer honor them. The kicker, I purchased a 2022 G70 with 3 years oil change/maintenance plan built in. Now getting notifications that they will no longer honor them. The kicker, I don’t get my money back and will have to find another Genesis dealer to honor my work. More

Great sales representative, nice atmosphere, and a fair deal. Would recommend to anyone looking for a car. deal. Would recommend to anyone looking for a car. More

This dealer is terrible. They do not respect their agreements with customers. Purchased a Genesis car from them. My car has only 6,000 miles and is due for the first free oil They do not respect their agreements with customers. Purchased a Genesis car from them. My car has only 6,000 miles and is due for the first free oil change, so I call to schedule and they just say they will not do it for free, as they committed when I purchased it. Apparently they got in a fight with Genesis and they will not service your car any longer. I have to look for a different dealership as they want to charge for something they promised to be free when you purchase a car!!!! More

The sales associates gave me a great deal and had my best interests in mind when I came to them with a car in mind. They respected my expectations and ensure that they met them. interests in mind when I came to them with a car in mind. They respected my expectations and ensure that they met them. More

Attention to detail and way above average communication from my service advisor. I will continue using this dealership from my service advisor. I will continue using this dealership More

Everyone was very nice and friendly. It took as long as they said. Making an appointment online was very easy. It took as long as they said. Making an appointment online was very easy. More

Had the car towed in due to a dead battery. even though the service dept. was busy, they said it would be done the same day. it was done within the same day, thank you genesis of gurnee. even though the service dept. was busy, they said it would be done the same day. it was done within the same day, thank you genesis of gurnee. More

This auto service was great as a first time buyer. The customer experience was also great. The customer experience was also great. More

Excellent service department. They took care of a brake issue on this 2 month old Genesis. Another dealership said it needed new front calipers, Gurnee greased and adjusted them They took care of a brake issue on this 2 month old Genesis. Another dealership said it needed new front calipers, Gurnee greased and adjusted them and every thing works well More