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Genesis of Metairie - Service Center

Metairie, LA

4.8
26 Reviews

26 Reviews of Genesis of Metairie - Service Center

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April 30, 2025

Went in for tire replacement but a day later all tire monitoring system failed I'm waiting for sensor to come in and will have to go back to the dealership now for a 3rd visit. More

by TWALTHERS
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Roussel
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May 01, 2025 -

Genesis of New Orleans responded

Thank you for sharing your experience with us. We apologize for any inconvenience you've encountered with the tire monitoring system. Your feedback is important, and we appreciate your patience and understanding as we resolve the issue.

April 28, 2025

Just really take care of me and my car. My car is ready when promises plus they washed it More

by TIFFLA414
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Roussel
Report | Print
Apr 29, 2025 -

Genesis of New Orleans responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that our team was able to meet your expectations. We take great pride in ensuring our customers and their vehicles are well taken care of. Your satisfaction is our top priority, and we're glad to know you appreciated the timely service and the car wash.

April 28, 2025

Upon my arrival at the dealership, I was greeted by two associates. They directed to Jeremiah's office. Jeremiah was very courteous and helped me greatly. He took my car to the service department. I had to More

by MISTERDROB1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Bouie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremiah Bouie
Report | Print
Apr 29, 2025 -

Genesis of New Orleans responded

Thank you for sharing your experience with us. We're delighted to hear that Jeremiah and our team provided you with courteous and helpful service. Your feedback is greatly appreciated, and we're pleased that you were satisfied with the assistance you received during your visit.

April 27, 2025

I had an excellent experience. Jeremiah was a true professional. He makes you feel so comfortable. You should be very happy to have this young man to serve in an advisory capacity. More

by MISTERDROB1949
Recommend Dealer
Yes
Employees Worked With
Jeremiah Bouie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremiah Bouie
Report | Print
Apr 28, 2025 -

Genesis of New Orleans responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience and that Jeremiah made you feel comfortable. We are indeed very proud to have him as part of our team. Your kind words are greatly appreciated.

April 26, 2025

he was very professional in his service and knowledgeable with Genesis and helpful. thank you More

by KEVINH0429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

Genesis of New Orleans responded

Thank you for your kind words, Kevin. We're delighted to hear about your positive experience and that our team member provided you with professional and knowledgeable service. Your feedback is greatly appreciated, and we're glad to have been of help.

April 24, 2025

Great reliable service. Genesis of New Orleans really outshined the Genesis I “use” to visit! More

by LAVAL.FRANKLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremiah Bouie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

Genesis of New Orleans responded

Thank you, LAVAL.FRANKLIN, for your kind words and for choosing Genesis of New Orleans. We're thrilled to hear that you had a positive experience and that we stood out compared to your previous visits elsewhere. Your feedback is greatly appreciated and inspires us to continue providing excellent service.

April 24, 2025

Service was done efficiently and well, in a friendly manner I like the Genesis dealership More

by PRKASTL
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Roussel
Report | Print
Apr 25, 2025 -

Genesis of New Orleans responded

Thank you so much for sharing your positive experience with us. We're thrilled to hear that you found our service efficient and that our team provided a friendly atmosphere. It's wonderful to know you enjoy visiting our dealership. Your kind words mean a lot to us, and we look forward to serving you again in the future.

April 19, 2025

Very accommodating and quick service while you wait. Friendly and knowledgeable people in.both sales and service. More

by JOHN.BURKE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremiah Bouie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Genesis of New Orleans responded

Thank you, JOHN.BURKE65, for your kind words. We're thrilled to hear that you found our service accommodating and efficient. Our team takes pride in being friendly and knowledgeable, and your feedback reinforces our commitment to providing an exceptional experience for our customers. We appreciate you taking the time to share your positive experience with us.

April 17, 2025

Friendly and knowledgeable staff with A1 customer service. I will use again for future service appointments More

by JEROMEMAYS79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Genesis of New Orleans responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. It's wonderful to know that our staff's friendliness and expertise made an impression. We look forward to welcoming you back for your future service appointments.

April 14, 2025

Great service and communication Hunter was easy to work with. The service department was able to fix my issue while I waited. Very satisfied with my experience More

by ALYCE.LACOUR
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Roussel
Report | Print
Apr 15, 2025 -

Genesis of New Orleans responded

Thank you for sharing your positive experience with us. We are delighted to hear that Hunter and our service department were able to meet your expectations and resolve your issue efficiently. Your satisfaction is our priority, and we appreciate your kind words.

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