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Genesis of Metairie - Service Center

Metairie, LA

4.8
26 Reviews

26 Reviews of Genesis of Metairie - Service Center

Sort by
April 13, 2025

Very pleasant and personable. So pleased not to work with Hyundai anymore .love my genesis. More

by ANDREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Genesis of New Orleans responded

Thank you for sharing your positive experience with us. We're delighted to hear that you are enjoying your Genesis and that our team was able to provide a pleasant and personable experience. Your satisfaction is important to us, and we appreciate your kind words.

April 09, 2025

Prompt service. Dealership is clean, staff is nice & it's nice to have complimentary snacks & drinks. More

by Qu€€nCoutu®€4€va
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Roussel
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Apr 09, 2025 -

Qu€€nCoutu®€4€va responded

Hunter was VERY Professional, knowledgeable & helpful. He is doing an Exceptional job. Shout out! to the Tech. who repaired my car.

April 09, 2025

Overall, attentive and thorough with service. Keeps the customer in the know when services are being completed. Everyone is friendly. This is definitely a different calabor of experience at its b More

by KWISE256
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Roussel
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Apr 10, 2025 -

Genesis of New Orleans responded

Thank you so much for your kind words and for sharing your experience with us. We're thrilled to hear that our team provided you with attentive and thorough service while keeping you informed. It's wonderful to know that you felt welcomed and valued during your visit. Your feedback is incredibly encouraging, and we're delighted that you enjoyed your time with us.

March 26, 2025

Genesis Of New Orleans has exceeded my expectations. Hunter is very nice and got my vehicle back on the road in days. More

by 1BRANDIYOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Buhler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie "Bo" Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Genesis of New Orleans responded

Thank you so much for your kind words. We're thrilled to hear that Hunter was able to assist you promptly and that your experience with Genesis of New Orleans exceeded your expectations. Your positive feedback is greatly appreciated.

March 17, 2025

Quick and easy service. Programmed and cut a new key for me in just over an hour More

by adamr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Genesis of New Orleans responded

Thank you, Adam, for taking the time to share your experience. We're glad that you found our service quick and efficient. It was our pleasure to assist you with programming and cutting your new key. We look forward to the opportunity to serve you again in the future.

February 28, 2025

Very Professional and Knowledgeable, Great Staff and a clean environment. Thanks too the Service Department. More

by COLLINSGIOVANNI8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Genesis of New Orleans responded

Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you found our staff professional and knowledgeable and that you appreciated our clean environment. Your feedback is greatly appreciated and will be shared with our service department.

February 26, 2025

Excellent facility first class people from the moment I step foot in the facility with nothing but professionalism I would recommend them to everyone and have the elegant Car of genesis thank you ever so m More

by O G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My service rider Blythe was aggressive of fresh air. She helped me out immensely thank you ever so much Best Buy have a blessed and wonderful day.
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Mar 10, 2025 -

Genesis of New Orleans responded

Thank you for your wonderful review. We are thrilled to hear that you had such a positive experience with us and that our team provided the professionalism you deserve. It's great to know that you enjoyed your time at our facility and are pleased with your Genesis vehicle. We truly appreciate your recommendation and your kind words motivate us to continue delivering exceptional service.

February 26, 2025

First class dealership, very helpful very knowledgeable, took care of my needs timely and efficiently More

by hogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Genesis of New Orleans responded

Thank you, Hogan, for your kind words. We're thrilled to hear that you had a positive experience with us at Genesis of New Orleans. Our team strives to provide knowledgeable and efficient service, and it's wonderful to know that we met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering first-class service.

February 23, 2025

Great routine maintenance on my gv80. Everyone was courteous and knowledgeable. Service was quick Now it’s a temporary building while they start new construction of permanent location. More

by AJAUFRE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Genesis of New Orleans responded

Thank you for sharing your positive experience with the maintenance service for your GV80. We're delighted to hear that our team was courteous and knowledgeable, and that the service was efficient. We appreciate your understanding and patience as we work from our temporary building. Your feedback is greatly valued.

February 23, 2025

Great customer service. I understand it’s a new location but a difficult to get to. Super thankful that was able to have a loaner but I’m upset that my vehicle didn’t get de More

by ANMERCADAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Roussel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Genesis of New Orleans responded

Thank you for your feedback and for choosing Genesis of New Orleans. We're happy to hear that you appreciated our customer service and the loaner vehicle. We apologize for any inconvenience you experienced in reaching our location and for any miscommunication regarding the detailing of your vehicles. Your comments are invaluable in helping us improve our services. If you have any questions or would like to elaborate on your experience further, then please give our General Manager, Chad Kent, a call at 504-216-4500 or email him at ckent@genesisofneworleans.com.

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