Genesis of Northwest San Antonio - Service Center

Staff were courteous and knowledgeable. Accommodations were outstanding. Waiting room was the best i have ever experienced. Accommodations were outstanding. Waiting room was the best i have ever experienced. More

The dealership is clean and present as a luxury, well run organization that is inviting. organization that is inviting. More

We received great customer service from our salesman Shane Monroe and our Service advisor Jerry Williams. Shane Monroe and our Service advisor Jerry Williams. More

Fantastic servicing at the 8000mile mark on my GV70! Courtesy pick up, clear communications from service department and turnaround was same-day. Excellent experience. Courtesy pick up, clear communications from service department and turnaround was same-day. Excellent experience. More

Took a bit of time but ultimately got the job done. I appreciate the service! I appreciate the service! More

Superior service by all involved in the 8,000-mile check, four-wheel alignment and tire balance. Jerry and his crew started on time and completed the chores at the estimated time of completion. four-wheel alignment and tire balance. Jerry and his crew started on time and completed the chores at the estimated time of completion. More

Gayle McBride was very helpful and communicated professionally and timely to make sure my service appointment and concerns were heard and addressed. professionally and timely to make sure my service appointment and concerns were heard and addressed. More

Gayle was very detailed with the service of my Genesis. Gayle ensured I was informed and updated during each stage. My experience this time was incredibly improved compared to my previous appointments an Gayle ensured I was informed and updated during each stage. My experience this time was incredibly improved compared to my previous appointments and the issues I had post service and the lack of communication from the previous advisor. Gayle and team are the reason I have 5 stars. More

Genesis Service Department is excellent. I was able to book an appointment online and chose the services needed. Once I booked, Jerry contacted me to verify. Pick-up and delivery by Ryan I was able to book an appointment online and chose the services needed. Once I booked, Jerry contacted me to verify. Pick-up and delivery by Ryan was excellent. I changed to pick-up location due to a meeting and they made the needed adjustment and the transition for drop-off was smooth. In addition, someone called to check if I was satisfied with the service and that impressive. Thanks for excellent customer service. More

A thousand times better than the other Genesis dealership in San Antonio. We will definitely be back in San Antonio. We will definitely be back More